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- Tasks: Support financial applications and manage projects for payment processing in EMEA.
- Company: Join a leading bank focused on innovative financial solutions and services.
- Benefits: Enjoy flexible working options and opportunities for professional growth.
- Why this job: Be part of a dynamic team driving change in financial technology with real impact.
- Qualifications: Strong communication skills and experience in payments or compliance are essential.
- Other info: Collaborate with global teams and engage with senior management.
The predicted salary is between 36000 - 60000 £ per year.
Applications Support Analyst - Financial services, 12 months, London.
The role is to be responsible for all aspects of application support with regard to the investigations application and becoming the service owner for the application in EMEA. Investigations is the current application used for case management.
While it has been made effective for ISO20022 payment messaging, there has been a desire to identify & migrate to an alternative provider. Therefore, the successful candidate will be responsible for initiating an RFP and driving this change forward, to ensure that the bank is able to better meet the evolving needs of the business.
The role is also responsible for all aspects of application support regarding the automatic payment repair applications and becoming the service owner for the application in EMEA. The ACE Pelican Toolkit requires continued monitoring and tuning to maintain effectiveness for our business to achieve consistent straight-through payments processing (STP). Especially with the increasing use of ISO20022 payment messaging, this will be a focus over the next few years.
Duties:
- Service Owner for Sungard Investigations and ACE Pelican EMEA.
- Responsible for the application for Exceptions and Investigations in the EMEA region.
- Manage projects involving these two applications including vendor relationships.
- Manage changes/upgrades impacting these applications including documentation.
- Liaise with stakeholder business teams to help manage the applications to achieve business goals.
- Communicate with colleagues based in New York to align plans and ideas with EMEA.
- Working within the Payments & Compliance Application Support Team, responsible for supporting the delivery of IT change for the Banks across the EMEA region.
Skills:
- Works autonomously but maintains an open dialogue with management and escalates as appropriate.
- Manages vendors, negotiates contracts, commercials, legal terms etc.
- Works effectively across regulatory, geographic and cultural boundaries throughout the EMEA region.
- Facilitates communication between IT delivery teams and business stakeholders.
- Assists in developing mitigation strategies and tracking the implementation of action plans.
- Provides general administrative support to the IT delivery team.
- Coordinates onboarding and offboarding of project team members as required.
Knowledge & Experience:
- Understanding of Payments and/or Compliance business areas.
- Experience in working with a complex matrix of business SMEs & IT teams.
- Ability to analyse and describe a 'problem' simply and clearly.
- Excellent communication skills (written and spoken).
- Well organised and structured in work output.
- Experience of working at a senior level in a customer-facing role.
Additional Skills:
- Strong analytical and problem-solving skills.
- Excellent written and verbal communication skills.
- Excellent interpersonal skills, particularly service orientation, organisational awareness and people empathy.
- Fluency in written and spoken English.
- Ability to operate sensitively and effectively in a multicultural environment.
- Results driven, with a strong sense of accountability.
- Ability to manage large workloads and tight deadlines.
- Ability to operate with urgency and prioritise work accordingly.
Financial Applications Support Analyst employer: Pontoon Solutions
Contact Detail:
Pontoon Solutions Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Financial Applications Support Analyst
✨Tip Number 1
Familiarise yourself with the key applications mentioned in the job description, such as Sungard Investigations and ACE Pelican. Understanding their functionalities and how they impact payment processing will give you an edge during discussions.
✨Tip Number 2
Network with professionals in the financial services sector, especially those who have experience with application support. Engaging in conversations about industry trends and challenges can provide valuable insights that you can reference in your interviews.
✨Tip Number 3
Brush up on your project management skills, particularly in relation to vendor management and contract negotiations. Being able to demonstrate your ability to manage these aspects effectively will be crucial for this role.
✨Tip Number 4
Prepare to discuss your experience in liaising with stakeholders and managing cross-functional teams. Highlighting specific examples of how you've facilitated communication and driven projects forward will showcase your suitability for the position.
We think you need these skills to ace Financial Applications Support Analyst
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in application support, particularly in financial services. Emphasise any previous roles where you managed vendor relationships or worked with payment systems.
Craft a Strong Cover Letter: In your cover letter, explain why you're interested in the Financial Applications Support Analyst role. Mention your understanding of ISO20022 payment messaging and how your skills align with the responsibilities outlined in the job description.
Showcase Communication Skills: Since excellent communication is key for this role, provide examples in your application that demonstrate your ability to liaise effectively with stakeholders and manage cross-regional communications.
Highlight Problem-Solving Abilities: Include specific instances where you've successfully analysed and resolved issues in a complex environment. This will showcase your strong analytical and problem-solving skills, which are crucial for the position.
How to prepare for a job interview at Pontoon Solutions
✨Understand the Applications
Familiarise yourself with the Sungard Investigations and ACE Pelican applications. Even if you don't have direct experience, understanding their functions and how they relate to payment processing will show your initiative and readiness for the role.
✨Showcase Your Communication Skills
Since the role involves liaising with stakeholders across different regions, be prepared to demonstrate your excellent communication skills. Share examples of how you've effectively communicated complex information in previous roles.
✨Highlight Your Problem-Solving Abilities
Prepare to discuss specific instances where you've successfully identified and resolved issues in a previous job. This is crucial as the role requires strong analytical and problem-solving skills, especially in a fast-paced environment.
✨Demonstrate Cultural Awareness
Given the multicultural environment of the EMEA region, be ready to discuss your experiences working with diverse teams. Highlight any strategies you've used to navigate cultural differences and ensure effective collaboration.
