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- Tasks: Manage daily shipping operations and troubleshoot integrations between ecommerce platforms and shipping software.
- Company: Join Swap, a leading software provider revolutionising e-commerce with innovative solutions.
- Benefits: Enjoy a collaborative work environment with opportunities for creativity and innovation.
- Why this job: Be part of a dynamic team that ensures smooth order fulfilments and enhances customer experiences.
- Qualifications: 3+ years in ecommerce shipping or logistics; familiarity with platforms like Shopify and tools like ShipStation.
- Other info: We value diversity and are committed to building an inclusive team.
The predicted salary is between 36000 - 60000 £ per year.
Say hello to the ecommerce OS. Swap is a leading software provider dedicated to empowering e-commerce brands with innovative, data-driven solutions. Our cutting-edge platform helps online retailers optimise their operations, enhance customer experiences, and drive growth. We are committed to fostering a collaborative and inclusive work environment where creativity and innovation thrive.
We’re looking for a hands-on Carrier Manager to manage daily shipping operations with a focus on maintaining and troubleshooting integrations between ecommerce platforms and shipping label software. This role is key to ensuring that carrier accounts are set up correctly, shipments flow smoothly, and technical issues are resolved quickly to keep order fulfilments on track.
Responsibilities- Oversee day-to-day carrier operations, including account setup, service mapping, and shipping rule configurations.
- Maintain and troubleshoot integrations between ecommerce platforms (e.g., Shopify, WooCommerce, Magento) and shipping label software (e.g., ShipStation, Shippo, EasyPost).
- Monitor label generation and shipment flows, ensuring accurate rates, service selections, and timely dispatch.
- Liaise with carriers (e.g., Royal Mail, DPD, DHL, FedEx) for technical support, service updates, and operational issues.
- Maintain up-to-date documentation for shipping configurations, carrier credentials, and SOPs.
- Support the Sales and onboarding team with shipping label errors, returns processing, and commercial invoice approval.
- Occasionally, support the finance team with reconciliation of carrier charges.
- 3+ years of experience in ecommerce shipping, logistics coordination, or carrier management.
- Familiarity with ecommerce platforms (e.g., Shopify, Magento) and third-party shipping tools (e.g., ShipStation, Shippo).
- Familiarity with the logistics industry from express to postal operators to 3PL/ fulfilment.
- Basic understanding of APIs, webhooks, and shipping logic (zones, service levels, rates).
- Strong problem-solving skills and the ability to work with both technical systems, sales and customer service teams.
- Organised, tech-savvy, and comfortable working across multiple systems simultaneously.
- Proficiency with Excel or Google Sheets; experience with ticketing tools (e.g., Zendesk, Jira) is a plus.
We embrace diversity and equality in a serious way. We are committed to building a team with a variety of backgrounds, skills, and views. The more inclusive we are, the better our work will be. Creating a culture of equality isn't just the right thing to do; it's also the smart thing.
Contact Detail:
Swap Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Carrier Manager
✨Tip Number 1
Familiarise yourself with the specific ecommerce platforms and shipping tools mentioned in the job description, like Shopify and ShipStation. Having hands-on experience or even a basic understanding of these systems can set you apart during discussions.
✨Tip Number 2
Network with professionals in the logistics and ecommerce sectors. Attend industry events or join online forums to connect with others who might provide insights or referrals that could help you land the Carrier Manager role.
✨Tip Number 3
Brush up on your problem-solving skills by tackling real-world scenarios related to shipping operations. Consider creating a few case studies or examples of how you've resolved technical issues in past roles to discuss during interviews.
✨Tip Number 4
Demonstrate your organisational skills by preparing a mock documentation of shipping configurations or SOPs. This will show your potential employer that you understand the importance of maintaining clear records and can hit the ground running.
We think you need these skills to ace Carrier Manager
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in ecommerce shipping and logistics coordination. Emphasise your familiarity with platforms like Shopify and tools such as ShipStation, as these are crucial for the Carrier Manager role.
Craft a Compelling Cover Letter: In your cover letter, express your passion for e-commerce and logistics. Mention specific examples of how you've successfully managed carrier operations or resolved technical issues in previous roles to demonstrate your problem-solving skills.
Showcase Technical Skills: Since the role requires a basic understanding of APIs and webhooks, include any relevant technical skills or projects in your application. This will show that you are comfortable working with technical systems and can liaise effectively with both technical teams and customers.
Highlight Organisational Abilities: Given the need for organisation in managing multiple systems, provide examples of how you've successfully juggled various tasks or projects in past positions. This will help illustrate your ability to thrive in a fast-paced environment.
How to prepare for a job interview at Swap
✨Know Your Platforms
Familiarise yourself with the e-commerce platforms mentioned in the job description, such as Shopify and Magento. Be prepared to discuss how you've worked with these systems in the past and any challenges you've faced.
✨Demonstrate Problem-Solving Skills
Prepare examples of how you've resolved technical issues in previous roles. Highlight your ability to troubleshoot integrations and maintain smooth shipping operations, as this is crucial for the Carrier Manager position.
✨Understand Shipping Logic
Brush up on your knowledge of shipping logic, including zones, service levels, and rates. Being able to explain these concepts clearly will show your expertise and understanding of the logistics industry.
✨Showcase Your Organisational Skills
Since the role requires managing multiple systems and documentation, be ready to discuss how you stay organised. Share tools or methods you use to keep track of shipping configurations and carrier credentials.
