Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Run skill games and provide top-notch customer service in a fun theme park.
- Company: Join HB Leisure, the global leader in skilled games across 29 countries.
- Benefits: Enjoy competitive pay, flexible hours, bonuses, and discounts at top retailers.
- Why this job: Experience a vibrant work culture with opportunities to travel and develop valuable skills.
- Qualifications: Great communication skills, positive attitude, and reliable availability required.
- Other info: Work in amazing locations worldwide and access unlimited wellbeing resources.
HB Leisure is the global leader in skilled games and amusements, operating in 29 countries and over 150 theme parks and attractions, in partnership with key industry players. We have exciting opportunities for Customer Service Assistants (Games Host) to join our vibrant team. We like to do things differently here at HB Leisure; we don’t just open doors to a career in the leisure industry, and we also offer the opportunity to travel the globe to experience working in our other incredible locations!
If a desk isn’t for you, then you are for us, so why don’t you join us working in a fun theme park environment and develop skills that will be recognised throughout your career!
As a Customer Service Assistant (Games Host), you will be responsible for running our skill games whilst delivering excellent customer service to our guests and ensuring that they have as much fun as possible playing our games!
In return we will offer you:
- Competitive rates of pay
- Daily Bonus Scheme
- Flexible working hours
- Recommend A Friend Bonus (Subject to T&C's)
- Winter Opportunities between your Seasonal Contract
- Discounts to hundreds of top retailers
- Unlimited access to wellbeing resources such as a virtual GP service, 24/7 employee assistance programme providing professional support and advice, and a virtual gym hosting a range of free online workouts.
- Great career possibilities which include the opportunities to travel the globe (Asia, Europe, Dubai, USA, etc.) and work in some of the world’s most amazing locations
Person Specification:
- Great customer service, communication skills and a positive, outgoing personality
- Honest, reliable and a responsible individual with strong work ethic
- Able to offer good availability on weekdays and weekends (including bank holidays)
- Be able to follow instructions and comply with all company standards
- Have reliable transportation – due to the location of the site
Customer Service Assistant (Games) employer: HB Leisure
Contact Detail:
HB Leisure Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Assistant (Games)
✨Tip Number 1
Show your enthusiasm for the leisure industry! When you meet potential employers or during interviews, express your passion for games and customer service. This will help you stand out as someone who genuinely cares about providing a fun experience for guests.
✨Tip Number 2
Network with current employees or those in similar roles. Reach out on social media platforms like LinkedIn to connect with people working at HB Leisure. They can provide insights into the company culture and may even refer you internally, increasing your chances of landing the job.
✨Tip Number 3
Prepare for situational questions that focus on customer service scenarios. Think of examples from your past experiences where you successfully handled difficult situations or provided exceptional service. This will demonstrate your capability to thrive in a fast-paced environment.
✨Tip Number 4
Be flexible with your availability. Since the role requires working on weekends and bank holidays, emphasise your willingness to work varied hours. This shows your commitment and makes you a more attractive candidate for the position.
We think you need these skills to ace Customer Service Assistant (Games)
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in customer service and any roles that involved working with games or entertainment. Use keywords from the job description to show you understand what HB Leisure is looking for.
Craft a Compelling Cover Letter: Write a cover letter that reflects your enthusiasm for the role and the company. Mention your positive, outgoing personality and how it aligns with the fun environment at HB Leisure. Share specific examples of your customer service skills.
Showcase Your Availability: Clearly state your availability in your application. Since the role requires flexibility on weekdays, weekends, and bank holidays, emphasise your willingness to work during these times.
Highlight Relevant Skills: In your application, focus on your communication skills and ability to follow instructions. Provide examples of how you've successfully engaged with customers in previous roles, ensuring they had a great experience.
How to prepare for a job interview at HB Leisure
✨Show Your Enthusiasm
Make sure to express your excitement about the role and the company. HB Leisure thrives on a fun and vibrant atmosphere, so demonstrating your passion for customer service and games will resonate well with the interviewers.
✨Highlight Relevant Experience
Discuss any previous roles where you provided excellent customer service or worked in a fast-paced environment. Share specific examples that showcase your ability to engage with guests and create a memorable experience.
✨Demonstrate Communication Skills
Since communication is key in this role, practice articulating your thoughts clearly and confidently. Be prepared to answer questions about how you would handle various customer scenarios, showcasing your problem-solving abilities.
✨Ask Insightful Questions
Prepare thoughtful questions about the company culture, team dynamics, and opportunities for growth. This shows your genuine interest in the position and helps you determine if it's the right fit for you.
