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- Tasks: Run skill games and provide top-notch customer service in a fun theme park.
- Company: Join HB Leisure, the global leader in skilled games across 29 countries.
- Benefits: Enjoy competitive pay, flexible hours, and discounts at top retailers.
- Why this job: Experience a vibrant work culture with opportunities to travel globally and develop valuable skills.
- Qualifications: Must have great communication skills, a positive attitude, and reliable transportation.
- Other info: Winter opportunities available and a daily bonus scheme to boost your earnings.
HB Leisure is the global leader in skilled games and amusements, operating in 29 countries and over 150 theme parks and attractions, in partnership with key industry players. We have exciting opportunities for Customer Service Assistants (Games Host) to join our vibrant team.
We like to do things differently here at HB Leisure. We don’t just open doors to a career in the leisure industry; we also offer the opportunity to travel the globe to experience working in our other incredible locations! If a desk isn’t for you, then you are for us. So why don’t you join us working in a fun theme park environment and develop skills that will be recognised throughout your career!
As a Customer Service Assistant (Games Host), you will be responsible for running our skill games whilst delivering excellent customer service to our guests and ensuring that they have as much fun as possible playing our games!
In return we will offer you:
- Competitive rates of pay
- Daily Bonus Scheme
- Flexible working hours
- Recommend A Friend Bonus (Subject to T&C's)
- Winter Opportunities between your Seasonal Contract
- Discounts to hundreds of top retailers
- Unlimited access to wellbeing resources such as a virtual GP service, 24/7 employee assistance programme providing professional support and advice, and a virtual gym hosting a range of free online workouts.
- Great career possibilities which include the opportunities to travel the globe (Asia, Europe, Dubai, USA, etc.) and work in some of the world’s most amazing locations.
Person Specification:
- Great customer service, communication skills and a positive, outgoing personality
- Honest, reliable and a responsible individual with strong work ethic
- Able to offer good availability on weekdays and weekends (including bank holidays)
- Ability to follow instructions and comply with all company standards
- Have reliable transportation – due to the location of the site
Contact Detail:
HB Leisure Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Assistant (Games)
✨Tip Number 1
Show your enthusiasm for customer service! When you meet potential employers or during any informal chats, express your passion for creating memorable experiences for guests. This will help you stand out as someone who genuinely cares about the role.
✨Tip Number 2
Familiarise yourself with the games and attractions offered by HB Leisure. Understanding the products you'll be working with can give you an edge in conversations and interviews, demonstrating your commitment to the role.
✨Tip Number 3
Network with current employees or those in similar roles. Engaging with them on social media platforms like LinkedIn can provide insights into the company culture and expectations, which can be invaluable during your application process.
✨Tip Number 4
Be prepared to showcase your communication skills in person. Since the role requires excellent customer interaction, practice how you would engage with guests and handle various scenarios, ensuring you come across as friendly and approachable.
We think you need these skills to ace Customer Service Assistant (Games)
Some tips for your application 🫡
Understand the Role: Read the job description carefully to understand what HB Leisure is looking for in a Customer Service Assistant. Highlight key responsibilities and required skills, such as customer service experience and communication skills.
Tailor Your CV: Customise your CV to reflect your relevant experience and skills that match the job requirements. Emphasise any previous roles in customer service or similar environments, and showcase your positive, outgoing personality.
Craft a Compelling Cover Letter: Write a cover letter that expresses your enthusiasm for the role and the company. Mention why you want to work at HB Leisure specifically and how your skills can contribute to creating a fun environment for guests.
Proofread Your Application: Before submitting, thoroughly proofread your application materials. Check for spelling and grammatical errors, and ensure that all information is clear and concise. A polished application reflects your attention to detail.
How to prepare for a job interview at HB Leisure
✨Show Your Enthusiasm
Make sure to express your excitement about working in a fun theme park environment. HB Leisure values a positive and outgoing personality, so let your enthusiasm shine through during the interview.
✨Demonstrate Customer Service Skills
Prepare examples of how you've provided excellent customer service in the past. Highlight any experiences where you went above and beyond to ensure customers had a great time, as this is crucial for the role of a Customer Service Assistant.
✨Be Ready for Scenario Questions
Expect to be asked how you would handle specific situations with guests. Think about potential challenges you might face while running skill games and how you would resolve them while keeping the guests happy.
✨Discuss Your Availability
Since the role requires good availability on weekdays and weekends, be clear about your schedule. Show that you are flexible and willing to work during busy times, including bank holidays, to meet the needs of the business.
