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- Tasks: Deliver excellent customer service and ensure guests have fun in the arcade.
- Company: Join HB Leisure, a global leader in skilled games and amusements across 29 countries.
- Benefits: Enjoy competitive pay, flexible hours, discounts, and unlimited wellbeing resources.
- Why this job: Work in a vibrant theme park environment with opportunities to travel globally.
- Qualifications: Great communication skills, positive attitude, and reliable availability required.
- Other info: Must be able to work until 10pm on busy days and have reliable transport.
HB Leisure is the global leader in skilled games and amusements, operating in 29 countries and over 150 theme parks and attractions, in partnership with key industry players. We have exciting opportunities for Customer Service Assistants (Arcade Host) to join our vibrant team. We like to do things differently here at HB Leisure; we don’t just open doors to a career in the leisure industry, we also offer the opportunity to travel the globe to experience working in our other incredible locations!
If a desk isn’t for you, then you are for us, so why don’t you join us working in a fun theme park environment and develop skills that will be recognised throughout your career! As a Customer Service Assistant (Arcade Host), you will be responsible for delivering excellent customer service to our guests and ensuring that they have as much fun as possible playing our games in the Arcade.
In return we will offer you:
- Competitive rates of pay
- Flexible working hours
- Recommend A Friend Bonus (Subject to T&C's)
- Winter Opportunities between your Seasonal Contract
- Discounts to hundreds of top retailers
- Unlimited access to wellbeing resources such as a virtual GP service, 24/7 employee assistance programme providing professional support and advice, and a virtual gym hosting a range of free online workouts.
- Great career possibilities which include the opportunities to travel the globe (Asia, Europe, Dubai, USA, etc.) and work in some of the world’s most amazing locations
Person Specification:
- Great customer service, communication skills and a positive, outgoing personality
- Honest, reliable and a responsible individual with strong work ethic
- Able to offer good availability on weekdays and weekends (including bank holidays)
- To be able to work until 10pm on busy days
- Be able to follow instructions and comply with all company standards
- Have reliable transportation – due to the location of the site
Contact Detail:
HB Leisure Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Assistant (Arcades)
✨Tip Number 1
Show off your personality! When you meet potential employers or during interviews, let your positive and outgoing nature shine through. This role is all about creating a fun atmosphere for guests, so demonstrating your enthusiasm for customer service can really set you apart.
✨Tip Number 2
Familiarise yourself with the arcade games and attractions offered by HB Leisure. Being knowledgeable about the products will not only help you engage with customers but also show your genuine interest in the role during conversations with hiring managers.
✨Tip Number 3
Be prepared to discuss your availability openly. Since the job requires flexibility on weekdays, weekends, and bank holidays, being upfront about your schedule can demonstrate your commitment and reliability, which are key traits for this position.
✨Tip Number 4
Network with current or former employees of HB Leisure if possible. They can provide valuable insights into the company culture and what it takes to succeed as a Customer Service Assistant, giving you an edge in your application process.
We think you need these skills to ace Customer Service Assistant (Arcades)
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in customer service and any roles that demonstrate your communication skills. Use keywords from the job description to show you understand what HB Leisure is looking for.
Craft a Compelling Cover Letter: Write a cover letter that reflects your enthusiasm for working in a fun environment like an arcade. Mention specific experiences where you've provided excellent customer service and how you can contribute to the team.
Showcase Your Personality: Since HB Leisure values a positive and outgoing personality, let your character shine through in your application. Use a friendly tone and share anecdotes that illustrate your ability to engage with customers.
Highlight Availability: Clearly state your availability in your application. Since the role requires flexibility on weekdays, weekends, and bank holidays, emphasise your willingness to work during these times.
How to prepare for a job interview at HB Leisure
✨Show Your Enthusiasm
Make sure to express your excitement about the role and the company. HB Leisure thrives on a fun and vibrant atmosphere, so demonstrating your passion for customer service and the leisure industry will help you stand out.
✨Highlight Relevant Experience
Discuss any previous roles where you've provided excellent customer service, especially in fast-paced environments. Share specific examples of how you handled challenging situations or went above and beyond for customers.
✨Demonstrate Communication Skills
Since communication is key in this role, practice clear and confident speaking. Be prepared to answer questions about how you would interact with guests and resolve any issues they might face while enjoying the arcade.
✨Ask Insightful Questions
Prepare thoughtful questions about the company culture, team dynamics, and opportunities for growth. This shows your genuine interest in the position and helps you assess if it's the right fit for you.
