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For Companies At a Glance
- Tasks: Provide top-notch customer service to B2B retailers via phone and email.
- Company: Join a well-established manufacturer with international connections.
- Benefits: Enjoy a hybrid work model and competitive salary of around £28,000.
- Why this job: Be part of a dynamic team that values communication and customer satisfaction.
- Qualifications: Fluent in German, with previous customer service experience and strong IT skills.
- Other info: Work for a leading consultancy specialising in bilingual recruitment.
Location: Didcot – hybrid (3 days in the office and 2 days from home)
Salary: Circa £28,000 depending on experience and excellent benefits
The Company: Well-established manufacturer and distributor with international links
Main duties: To provide excellent customer service to business-to-business retailers
The role:
- Answer customer enquiries via telephone and email
- Offer customers guidance on products and online ordering process
- Monitor stock levels, order processing and keep customers updated on shipping status
- Process returns and issue refunds in a timely manner
- Admin duties as and when required
The candidate:
- Fluent in German (written and spoken) - Essential
- Previous customer service experience
- Excellent communication and interpersonal skills
- Dynamic, confident and motivated candidate
- IT literate
Salary: Circa £28,000 depending on experience and excellent benefits
German speaking Customer Service Representative employer: CV-Library
Contact Detail:
CV-Library Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land German speaking Customer Service Representative
✨Tip Number 1
Familiarise yourself with the company's products and services. Understanding what they offer will help you provide better customer service and demonstrate your enthusiasm for the role during interviews.
✨Tip Number 2
Brush up on your German language skills, especially in a customer service context. Practising common phrases and responses can give you an edge in handling customer enquiries effectively.
✨Tip Number 3
Prepare for potential interview questions by thinking about your previous customer service experiences. Be ready to share specific examples of how you've handled difficult situations or provided exceptional service.
✨Tip Number 4
Network with current or former employees of the company on platforms like LinkedIn. They can provide insights into the company culture and expectations, which can be invaluable during your application process.
We think you need these skills to ace German speaking Customer Service Representative
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your customer service experience and fluency in German. Use specific examples that demonstrate your communication skills and ability to handle enquiries effectively.
Craft a Compelling Cover Letter: Write a cover letter that showcases your motivation for the role and your understanding of the company's values. Mention your previous experience in customer service and how it aligns with the responsibilities outlined in the job description.
Highlight Relevant Skills: In your application, emphasise your IT literacy and any experience you have with order processing or stock management. This will show that you are well-equipped to handle the duties of the role.
Follow Application Instructions: Ensure you apply through the French Selection UK website as specified. Use the job reference 174DE when searching for the position to ensure your application is directed correctly.
How to prepare for a job interview at CV-Library
✨Brush Up on Your German
Since the role requires fluency in German, make sure to practice your language skills before the interview. Be prepared to answer questions in German and demonstrate your proficiency, as this will be crucial for the position.
✨Know the Company
Research the company’s background, values, and products. Understanding their business model and how they serve their customers will help you tailor your answers and show that you're genuinely interested in the role.
✨Prepare for Customer Scenarios
Think of examples from your previous customer service experience where you successfully resolved issues or provided exceptional service. Be ready to discuss these scenarios during the interview to showcase your problem-solving skills.
✨Showcase Your IT Skills
As the role requires being IT literate, be prepared to discuss your experience with relevant software and tools. Highlight any specific systems you've used in past roles that relate to order processing or customer management.
