Start Hiring Start Applying
Start Applying

StudySmarter Job Board

Call Centre Operator (4on 4off) 12 Month FTC
Job Board
Companies
KBR
Call Centre Operator (4on 4off) 12 Month FTC

Call Centre Operator (4on 4off) 12 Month FTC

Swindon Full-Time 24000 - 36000 £ / year (est.) No home office possible
Go Premium
K

Title:

Call Centre Operator (4on 4off) 12 Month FTC

About KBR and the Project

KBR Government Solutions delivers unique, fast-paced and challenging projects throughout Europe, the Middle East and Africa – our clients include UK and overseas Governments with projects operating in defence, infrastructure, facilities management and construction sectors. The range of projects and programmes we work on are extremely diverse (varying from provision of “life support” services to the military to Portfolio, Programme & Project management to Consultancy services), resulting in a variety of work and a genuine claim that no two days are the same.

Your Role

Our busy contact centre has opportunities for an enthusiastic Helpdesk Operator to join us on a 4 on 4 off basis (this is 4 days on 4 days off and the shift patterns will rotate across mornings, afternoons and nights)

Under close supervision, you will be operating in the contact centre, answering calls in a timely fashion and according to guidelines. You will take action using basic knowledge of the company policy and processes to meet client needs.

Core Responsibilities and Duties

  • To act as the initial point of contact for the customer, collating and recording all relevant details of requests, providing accurate and relevant information
  • Responsible for the co-ordination of customer service requests to be sent out to the supply chain and chasing progression of work orders
  • Responsible for resolving queries and complaints by applying a first call resolution plan to each call
  • To create accurate data records containing all relevant information to enable requests to be resolved to time and to the standard required
  • To enhance the customers perception of the service by exceeding their expectations and delivering solutions in a customer focused and a timely manner
  • Takes ownership for own performance actively seeking opportunities to improve and develop
  • Ensure the highest standard of customer service at all times
  • To take action to keep up to date with changes across the team
  • Comply and embrace KBR\’s Zero Harm policy to encourage safe and secure working environments

    • Qualifications

    Essential:

  • GCSE (or equivalent) Maths and English
  • Hold, have held or eligible to apply for security clearance

    • We Deliver — Together.

    K

    Contact Detail:

    KBR Recruiting Team

    View KBR Profile
    Call Centre Operator (4on 4off) 12 Month FTC
    KBR
    Location: Swindon
    Go Premium

    Land your dream job quicker with Premium

    You’re marked as a top applicant with our partner companies
    Individual CV and cover letter feedback including tailoring to specific job roles
    Be among the first applications for new jobs with our AI application
    1:1 support and career advice from our career coaches
    Go Premium

    Money-back if you don't land a job in 6-months

    K

    • Call Centre Operator (4on 4off) 12 Month FTC

      Swindon
      Full-Time
      24000 - 36000 £ / year (est.)
    • K

      KBR

      1000+
      View KBR Profile
    Similar positions in other companies
    UK’s top job board for Gen Z
    discover-jobs-cta
    Discover now
    >