Electrical Power Systems - Customer Support

Job Description Summary
The main responsibility of the power system support engineer is to work with Electric Utilities System Operators and Transmission System Operators.
The candidate will be part of an existing maintenance and support team and will provide technical expertise, guidance to customers on the GE Vernova Software solutions like AEMS Reliance. The successful candidate must demonstrate experience and skills in electricity power systems and software programming.
This role is located onsite with our customer in Wokingham. Hybrid working arrangements can be considered however, onsite presence is preferred.
Job Description
Roles and Responsibilities

• Work with customers to gather information, investigate, diagnose, and resolve complex issues.
• Provide support for incoming tickets across various power system modules of the AEMS product
• Develop fixes and products enhancement in collaboration with other GE Vernova Electrification Software experts.
• Provide maintenance of power systems application functionality, including code fixes, documentation, and user interfaces.
• Perform the regular build deployment activities, Orchestrates the deployment process and guides the application through different environments until it reaches production
• Handle out of hours 24/7 emergency support
• Facilitating the relationship between customer and 3rd party vendors.
• Travel to customer sites in the region as required.
• In-depth understanding of key business drivers; uses this understanding to accomplish own work. In-depth understanding of how work of own team integrates with other teams and contributes to the area.
• Uses some level of judgment and has ability to propose different solutions outside of set parameters but with guidance.

Required Qualifications

• Knowledge level is comparable to a bachelor\’s degree from an accredited university or college (or a high school diploma with relevant experience) OR
• Degree in electrical Power Systems plus track record in software development or project delivery in related field

Essential Criteria

• Strong verbal and written communication skills. Ability to make formal and informal presentation to technical and non-technical staff and customers.
• Excellent programming skills in C, C++, C#, Python or other related language.
• Knowledge or experience in any RDBMS and Linux.
• Good understanding of power systems and/or energy management systems with focus on transmission Network Applications like State Estimation, Contingency Analysis, Optimal Power Flow or Dispatcher training Simulator.

Desirable Criteria

• Work and/or academic experience in the power systems area.
• Knowledge and experience with electric utility industry practices
• Strong knowledge of customer perspective and needs.
• Ability to work independently and be self-motivated.
• Demonstrates a high degree of personal and professional integrity.
• Ability to work effectively in a team environment.

This role involves work for customers who manage critical infrastructure; based on customer requirements it will be necessary to carry out background checks and suitability assessments (UK Security Clearance (SC)) as part of the hiring process.
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Additional Information
Relocation Assistance Provided: No