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For Companies At a Glance
- Tasks: Support customers by addressing inquiries and resolving issues daily.
- Company: Join Wren Laboratories, the trusted name in probiotics in the UK.
- Benefits: Enjoy a competitive salary, supportive team environment, and opportunities for growth.
- Why this job: Be part of a mission-driven company that values quality and customer satisfaction.
- Qualifications: No specific experience required; just a passion for helping others and great communication skills.
- Other info: This is a permanent, full-time role based in Andover.
The predicted salary is between 15600 - 36400 £ per year.
Permanent, full time Office based in Andover
Salary starting at £26k DOE
The friendly bacteria specialists
Our client, Wren Laboratories Ltd is the company behind Optibac Probiotics, the UKs most trusted and recommended range of friendly bacteria supplements. They are committed to producing goods of only the highest quality, providing excellent customer service.
Customer Support Coordinator employer: Pure Human Resources Ltd
Contact Detail:
Pure Human Resources Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Support Coordinator
✨Tip Number 1
Familiarise yourself with Wren Laboratories and their products, especially the Optibac Probiotics range. Understanding their mission and values will help you demonstrate your enthusiasm for the role during any interviews.
✨Tip Number 2
Prepare to discuss your previous customer service experiences in detail. Think of specific examples where you resolved issues or improved customer satisfaction, as this will showcase your skills relevant to the Customer Support Coordinator position.
✨Tip Number 3
Network with current or former employees of Wren Laboratories on platforms like LinkedIn. This can provide you with insider knowledge about the company culture and expectations, which can be invaluable during the interview process.
✨Tip Number 4
Demonstrate your passion for health and wellness, particularly in relation to probiotics. Being able to articulate why you believe in the benefits of their products can set you apart from other candidates.
We think you need these skills to ace Customer Support Coordinator
Some tips for your application 🫡
Understand the Role: Read the job description carefully to understand the responsibilities and requirements of a Customer Support Coordinator. Tailor your application to highlight relevant experience and skills that align with the role.
Craft a Compelling CV: Ensure your CV is up-to-date and clearly outlines your customer service experience, communication skills, and any relevant qualifications. Use bullet points for clarity and focus on achievements that demonstrate your ability to excel in a support role.
Write a Strong Cover Letter: Your cover letter should express your enthusiasm for the position and the company. Mention why you want to work for Wren Laboratories Ltd and how your background makes you a great fit for their team.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism, which are crucial in customer support roles.
How to prepare for a job interview at Pure Human Resources Ltd
✨Know the Company
Before your interview, take some time to research Wren Laboratories Ltd and their products, especially Optibac Probiotics. Understanding their mission and values will help you align your answers with what they stand for.
✨Showcase Your Customer Service Skills
As a Customer Support Coordinator, you'll need to demonstrate your ability to handle customer inquiries effectively. Prepare examples from your past experiences where you provided excellent customer service or resolved conflicts.
✨Prepare for Common Questions
Anticipate questions related to customer support scenarios, such as how you would handle an unhappy customer or prioritise multiple requests. Practising your responses can help you feel more confident during the interview.
✨Ask Insightful Questions
At the end of the interview, be ready to ask thoughtful questions about the role and the company culture. This shows your genuine interest in the position and helps you determine if it's the right fit for you.
