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- Tasks: Lead a dynamic floor team to deliver exceptional service and create memorable experiences for members and guests.
- Company: Join White City House, a vibrant club in the iconic former BBC headquarters with stunning facilities.
- Benefits: Enjoy weekly pay, team meals, discounts, health care, and fun team events every month.
- Why this job: Be part of a creative culture that values personal growth and community impact through charity support.
- Qualifications: 1-2 years in hospitality management, excellent interpersonal skills, and a passion for customer service.
- Other info: Flexible hours and a chance to work in a stylish environment with a rooftop pool and bar.
The predicted salary is between 30000 - 42000 £ per year.
What's in it for you?
- Weekly Pay
- Team meal whilst on shift prepared by our chefs
- £20 Taxi Contribution for late shifts
- Clothing Allowance
- Every House Membership
- 50% off Food & Drink, 7 days a week
- Staff Room Rate; Any Bedroom, Any House, $100 a night
- Private Health and Dental Care
- Life Assurance
- Day off on your birthday
- Up to 50% Staff Discount on Cowshed & Soho Home
- In conjunction with Soho Impact, take 2 days paid a year to support a charity of your choice
- Free Counselling Sessions
- Cookhouse & House Tonic: Our Cookhouse & House Tonic programmes offer unique food and drink trainings, events and opportunities to inspire and educate.
- Continuous training to develop yourself personally and professionally
- Exclusive access to our benefits platform with hundreds of discounts on shopping, gym memberships, holidays, insurance and much more
- Team Events: From fitness sessions to cinema screenings and art classes, each month we hold a series of fun events which you can sign up to.
White City House...
Located in the former BBC headquarters in West London, White City House features 1960s-style interiors, a state-of-the-art gym and rooftop pool and bar. The club features a screening room, a Cecconi's Northern Italian restaurant, our Japanese restaurant Pen Yen with cabaret performances, plus daily music and event programming. In addition, we have 45 bedrooms housed within the original Grade-II listed Helios building.
The Role...
At Soho House the Floor Manager is responsible for maintaining the food and beverage operation in conjunction with the General Manager and management team. As the Floor Manager, your primary responsibility is to manage a floor team to deliver a successful and efficient service whilst upholding Soho House service standards and creating an approachable yet elevated atmosphere for members, guests and staff. You'll ensure that members have an enjoyable experience and deliver excellent service from initial greeting, taking orders, making recommendations and paying of the bill.
Main Duties...
- Partner with General Manager and management team to develop, enhance and create systems that encourage efficient and effective service standards that elevate members, guests and staff experience.
- Implement and lead staff training to educate on product awareness to Soho House & Co.'s food program and drink initiatives through story-telling, demos, guest speakers, 'Cook House & House Tonic' and 'Club School.'
- Collaborate interdepartmentally to ensure all member and guest experiences are supported by various members of the team and are briefed on expectations to always execute top-notch service.
- Partake in the recruiting process by identifying talent gaps working with People & Development/Recruitment to attract/acquire talent as well as provide interview evaluation following the interview.
- Support new hire on-boarding and training to ensure the Food & Beverage (F&B) / Floor team is polished, elevated and approachable.
- Partner with membership to gather members' feedback and develop initiatives that address and highlight concerns.
- Ensure that hourly employees are trained on company core values, job roles, responsibilities, and technical and service aspects of the job.
- Assign and ensure work tasks are completed on time and that they meet appropriate quality standards.
- Maintain the highest level of appearance at all times.
- Prepare and monitor rotas for the club staff and reduce unnecessary overtime - work efficiently.
- Ensure employee compliance with company standards and policies and external regulations.
What we are looking for...
- Up to 1-2 years' experience in a busy hospitality venue within a management capacity
- Innovator and influencer with previous experience managing F&B operations
- Excellent interpersonal skills and ability to build relationships (internal and external)
- Strong attention to details
- Excellent customer service
- Fluent in English
- Organised and reliable
- Ability to work and maximize relationships within a diverse team
- Computer literacy within Opera, Micros and Adaco advantageous
- Full understanding of local authority requirements
- Personal license holder
- SIA knowledge, understanding and experience
White City House Opening Hours:
Mon - Weds - 7am - 1am
Thursday - 7am - 2am
Friday - 7am - 3am
Saturday - 8am - 3am
Sunday - 8am - 12am
*subject to change
Nearest Station (W12 7FR): White City, Wood Lane, Shepherd's Bush, Shepherd's Bush Market
Contact Detail:
Soho House & Co Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Floor Manager - White City House, West London
✨Tip Number 1
Familiarise yourself with the unique offerings of White City House, including its dining options and events. This knowledge will help you engage in meaningful conversations during interviews and demonstrate your genuine interest in the role.
✨Tip Number 2
Network with current or former employees of Soho House to gain insights into the company culture and expectations. This can provide you with valuable information that may set you apart from other candidates.
✨Tip Number 3
Prepare to discuss your previous management experiences in busy hospitality venues. Highlight specific examples where you successfully improved service standards or team performance, as this aligns with the responsibilities of the Floor Manager.
✨Tip Number 4
Showcase your understanding of the importance of training and development in the hospitality industry. Be ready to share ideas on how you would implement effective training programmes for staff to enhance their skills and service delivery.
We think you need these skills to ace Floor Manager - White City House, West London
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in hospitality management, particularly in food and beverage operations. Use specific examples that demonstrate your ability to lead a team and deliver excellent customer service.
Craft a Compelling Cover Letter: Write a cover letter that reflects your passion for the hospitality industry and your understanding of Soho House's values. Mention how your previous experiences align with the responsibilities of the Floor Manager role and how you can contribute to creating an elevated atmosphere for members and guests.
Showcase Your Interpersonal Skills: In your application, emphasise your strong interpersonal skills and ability to build relationships. Provide examples of how you've successfully managed teams or collaborated with other departments to enhance guest experiences.
Highlight Relevant Training and Certifications: If you have any relevant training or certifications, such as a personal license or knowledge of hospitality software like Opera or Micros, be sure to include these in your application. This will demonstrate your commitment to professional development and compliance with industry standards.
How to prepare for a job interview at Soho House & Co
✨Know the Venue
Familiarise yourself with White City House's unique features and offerings. Understanding the atmosphere, dining options, and events will help you demonstrate your enthusiasm and fit for the role.
✨Showcase Your Management Skills
Prepare examples from your previous experience that highlight your ability to manage a team effectively. Discuss how you've implemented training or improved service standards in past roles.
✨Emphasise Customer Service
Be ready to discuss your approach to customer service. Share specific instances where you went above and beyond to ensure a positive experience for guests, as this is crucial for the Floor Manager role.
✨Ask Insightful Questions
Prepare thoughtful questions about the team dynamics, training programmes, and how they measure success in the role. This shows your genuine interest in the position and helps you assess if it's the right fit for you.
