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- Tasks: Manage client claims, provide advice, and support the claims process from start to finish.
- Company: NFP, an Aon company, is a top-rated workplace in Business Insurance, focused on people-first solutions.
- Benefits: Enjoy a supportive work culture with opportunities for growth and development.
- Why this job: Join a dynamic team that values problem-solving and client relationships while making a real impact.
- Qualifications: 2+ years in commercial insurance claims; strong communication and negotiation skills required.
- Other info: Ideal for those looking to kickstart their career in a reputable insurance firm.
The predicted salary is between 24000 - 42000 £ per year.
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Who We Are
NFP, an Aon company, is a multiple Best Places to Work award winner in Business Insurance. We are an organisation of consultative advisors and problem solvers. We help companies and individuals around the globe address their most significant risk, workforce, wealth management and retirement challenges through custom solutions and a people-first approach. To learn more, please visit: https://www.NFP.co.uk.
CLAIM013594_2
Who We Are
NFP, an Aon company, is a multiple Best Places to Work award winner in Business Insurance. We are an organisation of consultative advisors and problem solvers. We help companies and individuals around the globe address their most significant risk, workforce, wealth management and retirement challenges through custom solutions and a people-first approach. To learn more, please visit: https://www.NFP.co.uk.
The main responsibility of a Claims Handler at NFP is to provide administration, progression and advocacy on our clients claims. This will include providing advice to clients on policy coverage, supporting the overall claims process, issuing and administering claims notifications, negotiating settlement and managing claims from end to end with insurers and appointed representatives. You will be required to provide technical claims advice and claims experience reporting support to the Servicing/Sales Account Executives and other key stakeholders.
Essential Duties And Responsibilities
- Deal with incoming enquiries from clients, insurers and other third parties in a professional and timely manner
- Manage client’s claims including advice on cover and indemnity. ?
- Manage the First Notification of Loss process fast and efficiently to mitigate losses and reduce potential leakage
- Actively monitor progress on outstanding claims and provide timely and accurate feedback to clients and Account Executives
- Liaise with Insurers, Loss Adjusters and other third parties
- Provide technical and administrative support to the Broker Account Executive Teams to support client relationships and the inception and renewal process
- Undertake other duties as assigned which are commensurate with the role
- Deal with claims on behalf of carriers on a delegated authority basis where agreements are in place
- Support leadership team on the implementation of best practice, process review and continuous improvement projects
Skills And Competencies
- High level of interpersonal skills – ability to build successful, mutually beneficial business relationships at all levels
- Communication skills – able to communicate with internal and external stakeholders at all levels face to face, over the telephone and in writing
- Strong negotiation skills
- Planning, organisational and time management skills
- Tenacity for problem solving
- Computer literate and thorough understanding of Company software
- Good IT skills in particular Microsoft Word/Excel/Outlook/SharePoint
- Report writing and basic data analysis skills desirable
Compliance Responsibilities
- Comply with the Financial Services and Markets Act 2000 and the relevant FCA rules at all times
- Comply with the relevant compliance, Treating Customers Fairly, Training & Competence and, financial crime (anti-money laundering, data security, anti-bribery, fraud and corruption) procedures of the firm at all times
- Keep up to date with all relevant product, legislative and technical changes, as required
- Follow appropriate ethical standards within the firm at all times
Requirements
- Experience of handling Property, Casualty and Motor claims
- Experience of working in a Commercial Insurance setting
- Knowledge of FCA regulatory requirements
- Excellent attention to detail and ability to prioritise workload
Education And/or Experience
- Minimum of 2 years’ experience in managing commercial general insurance claims
- Professional insurance qualifications desirable
- “A” Level standard in education an advantage
Certificates, Licenses, Registration: None
If this sounds like something in which you are interested, please apply or contact Lucy Reed for further information.
NFP and You… Better Together!
Seniority level
-
Seniority level
Not Applicable
Employment type
-
Employment type
Full-time
Job function
-
Job function
Other
-
Industries
Insurance
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Contact Detail:
NFP, an Aon company (Europe) Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Claims Handler
✨Tip Number 1
Familiarise yourself with the specific types of claims you'll be handling, such as Property, Casualty, and Motor claims. Understanding the nuances of these areas will help you demonstrate your expertise during interviews.
✨Tip Number 2
Brush up on your negotiation skills, as this role requires you to negotiate settlements effectively. Consider role-playing scenarios with a friend or mentor to build your confidence in this area.
✨Tip Number 3
Network with professionals in the insurance industry, especially those who work in claims handling. Attend industry events or join relevant online forums to make connections that could lead to job opportunities.
✨Tip Number 4
Stay updated on FCA regulatory requirements and any recent changes in legislation related to insurance. This knowledge will not only prepare you for the role but also show your commitment to compliance during interviews.
We think you need these skills to ace Claims Handler
Some tips for your application 🫡
Understand the Role: Before applying, make sure you fully understand the responsibilities of a Claims Handler at NFP. Highlight your relevant experience in managing claims and your ability to provide technical advice.
Tailor Your CV: Customise your CV to reflect the skills and competencies mentioned in the job description. Emphasise your interpersonal skills, negotiation abilities, and experience in commercial insurance claims.
Craft a Strong Cover Letter: Write a compelling cover letter that showcases your passion for the role and the company. Mention specific examples from your past experiences that demonstrate your problem-solving skills and attention to detail.
Proofread Your Application: Before submitting, carefully proofread your application materials. Check for any spelling or grammatical errors, and ensure that all information is clear and concise to make a great first impression.
How to prepare for a job interview at NFP, an Aon company (Europe)
✨Know Your Claims
Familiarise yourself with the types of claims you will be handling, such as Property, Casualty, and Motor claims. Be prepared to discuss your previous experience in these areas and how it relates to the role.
✨Demonstrate Communication Skills
Since the role requires strong communication with clients and insurers, practice articulating your thoughts clearly. Prepare examples of how you've effectively communicated in past roles, especially in challenging situations.
✨Showcase Problem-Solving Abilities
Prepare to discuss specific instances where you've successfully resolved complex issues. Highlight your tenacity and approach to problem-solving, as this is crucial for a Claims Handler.
✨Understand Compliance Requirements
Brush up on the Financial Services and Markets Act 2000 and FCA regulations. Being knowledgeable about compliance will demonstrate your commitment to ethical standards and regulatory requirements in the insurance industry.
