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- Tasks: Support the ICT team with tech initiatives and provide hands-on IT support.
- Company: Join Baltic Exchange, a leader in maritime market data with a global presence.
- Benefits: Gain practical experience, develop essential skills, and enjoy a collaborative work environment.
- Why this job: Perfect for tech enthusiasts eager to learn and grow in a dynamic ICT setting.
- Qualifications: No prior experience needed, just a positive attitude and willingness to learn.
- Other info: Opportunity to cover for the IT Manager and engage in exciting ICT projects.
Baltic Exchange is the world's leading source of independent maritime market data. Headquartered in London, we have regional offices in Singapore, Shanghai, Athens, Stamford, and Houston. We are seeking an IT Service Technician (Intern) to work out of the London office. This position of an IT Intern is to support the ICT team in various technological initiatives while gaining practical experience in the field of Information and Communication Technology.
The IT Intern will assist in maintaining and troubleshooting hardware and software, providing technical support to staff, and contributing to ongoing ICT projects. This role is designed to offer hands-on experience in systems administration, network management, and technical support, enabling the intern to develop skills essential for a successful career in ICT.
- Provide technical support to end-users by resolving desktop and production software, hardware, and network issues.
- Assist in the setup, configuration, and maintain the functionality of the company's applications, systems, and hardware.
- Help with data backups, system restores, and general maintenance of IT infrastructure.
- Troubleshoot and resolve basic IT issues under the guidance of the IT Manager.
- Participate in IT-related operational tasks to support the business.
- Provide cover for the IT Manager during leave or periods of high activity.
- Comply with company policies and procedures.
Experience supporting Windows and Mac OS computers. Experience of networking support with TCP/IP, DNS/DHCP, Wifi. Back office support with printers, email and the MS Office Suite. Familiarity with ITSM and ITIL processes. A positive, proactive attitude and eagerness to learn and develop in the ICT field.
Help Desk Technician employer: Baltic Exchange
Contact Detail:
Baltic Exchange Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Help Desk Technician
✨Tip Number 1
Familiarise yourself with the specific technologies mentioned in the job description, such as Windows and Mac OS support, TCP/IP, and ITIL processes. This knowledge will not only help you during the interview but also demonstrate your genuine interest in the role.
✨Tip Number 2
Network with current or former employees of Baltic Exchange on platforms like LinkedIn. Engaging with them can provide you with insider insights about the company culture and expectations, which can be invaluable during your application process.
✨Tip Number 3
Prepare to discuss real-life scenarios where you've successfully resolved technical issues. Having specific examples ready will showcase your problem-solving skills and your ability to handle the responsibilities outlined in the job description.
✨Tip Number 4
Showcase your eagerness to learn by researching recent trends in ICT and mentioning them during your interactions with the hiring team. This will highlight your proactive attitude and commitment to developing your skills in the field.
We think you need these skills to ace Help Desk Technician
Some tips for your application 🫡
Understand the Role: Read the job description carefully to understand the responsibilities and requirements of the Help Desk Technician position. Tailor your application to highlight relevant skills and experiences that align with the role.
Highlight Technical Skills: Make sure to emphasise your technical skills in your CV and cover letter. Mention your experience with Windows and Mac OS, networking support, and familiarity with ITSM and ITIL processes, as these are crucial for the position.
Show Your Proactive Attitude: In your application, convey your positive and proactive attitude. Share examples of how you've taken initiative in previous roles or projects, especially in ICT-related tasks, to demonstrate your eagerness to learn and develop.
Proofread Your Application: Before submitting your application, take the time to proofread your CV and cover letter. Check for any spelling or grammatical errors, and ensure that your documents are well-structured and easy to read.
How to prepare for a job interview at Baltic Exchange
✨Show Your Technical Skills
Be prepared to discuss your experience with Windows and Mac OS, as well as your knowledge of networking support. Highlight any relevant projects or tasks you've completed that demonstrate your ability to troubleshoot hardware and software issues.
✨Demonstrate a Proactive Attitude
The company values a positive and proactive approach. Share examples of how you've taken initiative in previous roles or projects, especially in learning new technologies or solving problems without being prompted.
✨Familiarise Yourself with ITIL and ITSM
Since familiarity with ITIL and ITSM processes is mentioned in the job description, make sure you understand these concepts. Be ready to discuss how they apply to IT support and how you can contribute to the team's efficiency.
✨Ask Insightful Questions
Prepare thoughtful questions about the company's ICT initiatives and the role of the IT Intern. This shows your genuine interest in the position and helps you understand how you can best contribute to the team.
