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For Companies At a Glance
- Tasks: Support customers by solving technical queries and providing expert advice.
- Company: Join a dynamic company at the forefront of scientific innovation.
- Benefits: Enjoy flexible working options and exciting corporate perks.
- Why this job: Make a real impact while working in a collaborative and innovative environment.
- Qualifications: A background in chemistry or physical sciences is essential.
- Other info: Hands-on lab experience is a plus for this role.
The predicted salary is between 30000 - 42000 £ per year.
Are you passionate about science and problem-solving? Do you have a background in chemistry, physical sciences, or hands-on lab experience? If so, this is your opportunity to put your expertise to work in a dynamic, customer-facing role!
Responsibilities:
- You will play a crucial role in supporting customers, handling technical queries, and working on exciting R&D projects.
Technical Support Specialist employer: ACS Performance
Contact Detail:
ACS Performance Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Technical Support Specialist
✨Tip Number 1
Familiarise yourself with common technical issues related to chemistry and physical sciences. Being able to discuss these topics confidently during your interview will show that you have the necessary knowledge and problem-solving skills.
✨Tip Number 2
Practice your communication skills, especially in explaining complex scientific concepts in simple terms. As a Technical Support Specialist, you'll need to convey information clearly to customers who may not have a scientific background.
✨Tip Number 3
Research our company culture and values at StudySmarter. Understanding what we stand for will help you align your answers with our mission during the interview, making you a more appealing candidate.
✨Tip Number 4
Prepare examples from your past experiences where you've successfully resolved technical issues or provided exceptional customer service. These anecdotes will demonstrate your capability and readiness for the role.
We think you need these skills to ace Technical Support Specialist
Some tips for your application 🫡
Highlight Relevant Experience: Make sure to emphasise any background you have in chemistry or physical sciences. Include specific examples of your hands-on lab experience and how it relates to the role of a Technical Support Specialist.
Showcase Problem-Solving Skills: In your application, provide instances where you've successfully solved technical issues or supported customers. This will demonstrate your ability to handle the responsibilities of the position effectively.
Tailor Your CV: Customise your CV to align with the job description. Use keywords from the job posting to ensure your application stands out and shows that you understand the requirements of the role.
Craft a Compelling Cover Letter: Write a cover letter that not only outlines your qualifications but also conveys your passion for science and customer support. Make it personal and engaging to capture the attention of the hiring team.
How to prepare for a job interview at ACS Performance
✨Show Your Passion for Science
Make sure to express your enthusiasm for science and problem-solving during the interview. Share specific examples from your background in chemistry or physical sciences that highlight your passion and expertise.
✨Demonstrate Technical Knowledge
Prepare to discuss your technical skills and hands-on lab experience. Be ready to explain complex concepts in simple terms, as this will showcase your ability to communicate effectively with customers who may not have a scientific background.
✨Practice Customer Interaction Scenarios
Since this role is customer-facing, practice handling common technical queries you might encounter. Role-playing these scenarios can help you feel more confident and demonstrate your problem-solving skills during the interview.
✨Ask Insightful Questions
Prepare thoughtful questions about the company’s products, services, and support processes. This shows your genuine interest in the role and helps you understand how you can contribute to the team effectively.
