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- Tasks: Lead the hotel team, ensuring exceptional guest experiences and smooth operations.
- Company: The Gyle Hotel is a unique boutique hotel in Camden, offering personalised travel experiences.
- Benefits: Enjoy a vibrant work environment with opportunities for growth and development.
- Why this job: Join a passionate team in a charming setting, shaping unforgettable guest journeys.
- Qualifications: 3-4 years in hotel management, strong communication skills, and a passion for hospitality.
- Other info: Ideal for those who thrive in dynamic environments and love engaging with guests.
The predicted salary is between 36000 - 60000 £ per year.
Born in 2019, The Gyle Hotel is a unique residential hotel located in the colourful borough of Camden. The property offers the opportunity to immerse yourself in one of London's most historically curious neighbourhoods as we welcome our guests to Argyle Square and this beautifully unique, cozy, and personalised travel experience.
The Gyle possesses 41 keys with every room having solid oak flooring, vintage mirrors, Scottish textiles, and many more lovely features.
We are looking for a Hotel Manager for this wonderful property, someone who has 3 to 4 years' experience in a similar position and is extremely passionate about boutique properties. The Hotel Manager will be fully responsible for the day to day running & control of the Hotel Reception and guests' journey, ensuring the property is run smoothly and the highest of customer service is delivered, liaising with both Reception and Housekeeping team. The Hotel Manager will be responsible for the development and maintenance of all standards, shaping the guest journey to the highest personalised and attentive service.
Reporting directly to the Director of Operations, the ideal candidate will be passionate, charismatic, very knowledgeable, and experienced within the role in a 4 or 5-star independent/boutique property. The role requires someone with superb organisation and communication skills, bags of energy and charisma, a positive mindset, and a hands-on approach. It is essential to ensure all the departments are adequately briefed and always trained, leading the team by example.
The Hotel Manager will:
- Manage and train the team to guarantee great attention to detail and an unforgettable experience for our guests.
- Ensure arrivals, check-ins & check-outs are managed smoothly and efficiently to the highest customer service level.
- Experience in managing both front-of-house and housekeeping teams.
- Ideally be experienced in working with Guestline/Rezlynx PMS (although not a must to be considered for the position).
- Be a system super user, updating guests' history accordingly, and understanding very well the management of room rates.
- Be extremely knowledgeable regarding the company services, standards & products.
- Be commercially and financially astute.
- Be flexible on working hours and duties.
- Be NVQ qualified.
- Possess a strong know-how in health and safety policies and procedures.
- Be truly passionate about guests' journey and will possess great attention to detail.
Apply today and begin a new adventure with us.
Contact Detail:
St. Pancras Hotels Group Ltd & St Pancras Hotels Services Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Hotel Manager - 4* Townhouse Boutique Hotel
✨Tip Number 1
Familiarise yourself with The Gyle Hotel's unique offerings and ethos. Understanding the boutique nature of the hotel and its focus on personalised guest experiences will help you demonstrate your passion during any discussions.
✨Tip Number 2
Network within the hospitality industry, especially with professionals who have experience in boutique hotels. Engaging with others in the field can provide insights and potentially lead to referrals that could strengthen your application.
✨Tip Number 3
Prepare to discuss your previous management experiences in detail, particularly how you've handled front-of-house and housekeeping teams. Be ready to share specific examples of how you ensured high standards of customer service.
✨Tip Number 4
Showcase your knowledge of health and safety policies relevant to hotel management. Being well-versed in these areas will not only highlight your qualifications but also demonstrate your commitment to guest safety and satisfaction.
We think you need these skills to ace Hotel Manager - 4* Townhouse Boutique Hotel
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your relevant experience in hotel management, particularly in boutique or independent properties. Emphasise your skills in customer service, team management, and operational efficiency.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for the hospitality industry and your understanding of what makes a boutique hotel special. Mention specific experiences that demonstrate your ability to enhance the guest journey.
Highlight Relevant Skills: In your application, focus on key skills mentioned in the job description, such as organisation, communication, and leadership. Provide examples of how you've successfully managed teams and improved guest experiences in previous roles.
Show Enthusiasm for the Role: Convey your excitement about the opportunity to work at The Gyle Hotel. Research the hotel and mention what specifically draws you to this position and how you can contribute to its unique atmosphere.
How to prepare for a job interview at St. Pancras Hotels Group Ltd & St Pancras Hotels Services Ltd
✨Show Your Passion for Boutique Hotels
Make sure to express your enthusiasm for boutique properties during the interview. Share specific experiences that highlight your passion and how it aligns with the unique offerings of The Gyle Hotel.
✨Demonstrate Your Leadership Skills
Prepare examples of how you've successfully managed and trained teams in previous roles. Highlight your hands-on approach and how you lead by example, ensuring high standards of service.
✨Know the Guest Journey Inside Out
Familiarise yourself with the guest journey at The Gyle Hotel. Be ready to discuss how you would enhance this experience, focusing on attention to detail and personalised service.
✨Be Ready to Discuss Financial Acumen
Since the role requires commercial and financial awareness, prepare to talk about your experience with managing budgets, room rates, and any relevant systems like Guestline or Rezlynx PMS, even if you're not a super user.
