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- Tasks: Coordinate conferences and events, ensuring a seamless guest experience.
- Company: Join a vibrant hotel team dedicated to exceptional customer service.
- Benefits: Enjoy competitive salary, 28 days leave, employee discounts, and health cash plan.
- Why this job: Be part of a supportive environment with opportunities for career growth and personal development.
- Qualifications: Strong communication skills, attention to detail, and proficiency in IT systems required.
- Other info: Full training provided; previous experience is a plus but not essential.
The predicted salary is between 24000 - 36000 £ per year.
As a Conference and Events Co-ordinator you are the first point of contact for guests before they even arrive. You will be a part of our busy Sales Office, joining as a sales coordinator, to ensure everything is in place to make sure the guest's experience is the best it can be. Our Sales Team is incredibly important to us, and therefore we are looking for someone who will be passionate about our guests' experience, has a flair for organisation and is meticulous in obtaining and recording our guests' needs. We are looking for an amazing communicator who will always go the extra mile.
Your day to day:
- You will spend most of your day communicating with potential and repeat guests through email and on the telephone although occasional show arounds will be needed.
- Using the telephone and online booking systems to seamlessly meet the guests' needs.
- Providing the best possible customer service to all of our guests, be it business or pleasure.
- Making and assisting with conference and events bookings.
- Contributing towards sales for bedroom and meeting room occupancy targets.
- Using your knowledge to showcase the facilities offered at your hotel.
Who are we looking for?
We’re looking for an individual who thrives on delivering great customer service and going the extra mile to exceed the guest's expectations. You will be calm under pressure with an excellent telephone manner and the ability to multi-task. As a lot of our reservations are managed online you must be proficient in a variety of IT systems as well as being adaptable and taking challenges in your stride. You should have a keen eye for detail and great organisation skills. Previous experience in this or a similar role is advantageous, however full training will be provided.
In return, we are offering a rewarding role with scope for career progression along with:
- A competitive salary, negotiable dependent on experience.
- 28 days annual leave.
- Employee Assistance Programme.
- Enhanced maternity and paternity pay.
- Apprenticeships available.
- Health cash plan.
- Generous employee discounts.
- Life assurance.
- Bespoke training programmes accessible to all.
- An engaging & supportive work environment.
Conference & Reservations Co-Ordinator employer: North Lakes Hotel & Spa
Contact Detail:
North Lakes Hotel & Spa Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Conference & Reservations Co-Ordinator
✨Tip Number 1
Familiarise yourself with the hotel and its facilities. Knowing the ins and outs of what we offer will help you communicate effectively with potential guests and showcase our services confidently.
✨Tip Number 2
Practice your communication skills, especially over the phone. Since you'll be interacting with guests frequently, being articulate and friendly can make a significant difference in their experience.
✨Tip Number 3
Get comfortable with various IT systems and online booking platforms. Being tech-savvy will not only help you manage reservations efficiently but also demonstrate your adaptability to our team.
✨Tip Number 4
Showcase your organisational skills by preparing a mock schedule or plan for managing multiple bookings. This will highlight your ability to multitask and keep everything running smoothly, which is crucial for this role.
We think you need these skills to ace Conference & Reservations Co-Ordinator
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in customer service and event coordination. Use specific examples that demonstrate your organisational skills and ability to communicate effectively with guests.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for delivering exceptional guest experiences. Mention your attention to detail and ability to multitask, as these are key qualities the company is looking for.
Highlight IT Proficiency: Since the role requires proficiency in various IT systems, be sure to mention any relevant software or booking systems you have experience with. This will show that you can adapt quickly to their processes.
Showcase Communication Skills: In your application, emphasise your excellent telephone manner and communication skills. Provide examples of how you've successfully managed guest interactions in previous roles, especially under pressure.
How to prepare for a job interview at North Lakes Hotel & Spa
✨Show Your Passion for Customer Service
Make sure to express your enthusiasm for providing excellent customer service during the interview. Share examples of how you've gone the extra mile for guests in previous roles, as this aligns perfectly with what the company is looking for.
✨Demonstrate Your Organisational Skills
Prepare to discuss specific instances where your organisational skills made a difference in your work. Highlight any experience you have with managing bookings or coordinating events, as this will showcase your ability to handle the responsibilities of the role.
✨Be Ready to Discuss IT Proficiency
Since the role requires proficiency in various IT systems, be prepared to talk about your experience with booking systems and other relevant software. If you have examples of how you've adapted to new technologies quickly, share those too!
✨Practice Your Communication Skills
As communication is key in this role, practice articulating your thoughts clearly and confidently. Consider doing mock interviews or rehearsing answers to common questions, focusing on your telephone manner and ability to engage with potential guests.
