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- Tasks: Lead a vibrant team to ensure smooth restaurant operations and exceptional guest experiences.
- Company: Join Haven, a fun and inclusive workplace dedicated to great service and teamwork.
- Benefits: Enjoy competitive pay, flexible hours, discounts, and career development opportunities.
- Why this job: Be part of an energetic team, inspire others, and make a real impact on guest satisfaction.
- Qualifications: Previous leadership experience is a plus, but training will be provided for the right candidates.
- Other info: We value diversity and encourage applications from all backgrounds; flexibility in work hours is available.
The predicted salary is between 22000 - 30000 £ per year.
Join our One Great Team here at Haven as a Restaurant Shift Leader, where you will play a key role in leading the team by example to ensure smooth shift operations and exceptional service standards.
In this role, you will be at the heart of an energetic team, leading assigned shifts with clear direction and plenty of motivation. You will inspire the team to provide fantastic guest experiences and high-quality standards. Plus, you will make sure everything stays safe, compliant, and on point with company policies.
Key Responsibilities- Lead and support the team by assigning tasks, ensuring smooth workflow, and motivating the team to deliver excellent service.
- Provide prompt, professional guest service, addressing complaints and special requests.
- Oversee daily operations, including opening and closing procedures, ensuring everything runs smoothly and efficiently, especially during peak hours.
- Maintain adherence to food safety, hygiene, and cleanliness regulations.
- Assist in training new team members on company policies and procedures.
- Participate in team duties while stepping up as the shift leader when assigned.
- Experience as a Team Leader or Supervisor in a restaurant, hospitality or retail role is preferred but not essential; training and support will be provided.
- Strong leadership and communication skills.
- Detail-oriented, especially when handling food orders.
- Committed to providing high-quality, customer-focused service.
- Flexibility to work weekends, evenings, and holidays as needed.
- Attractive pay with overtime opportunities.
- An inclusive, supportive work environment.
- Comprehensive training and ongoing support.
- Career development opportunities, including fully funded qualifications.
- Exclusive team perks, including up to 50% off on-park dining, 20% discounts on Haven Holidays and in-store purchases, free access to our facilities, savings at national brands and retailers, and so much more!
To apply for this role, click apply now and answer a few quick questions, which should take about 5 minutes. Once submitted, a member of our team will reach out to you. If shortlisted, our interview process may consist of two stages: an interview and a skills test.
If you require any assistance or reasonable adjustments during the application process, please contact us at: resourcingteam@bourne-leisure.co.uk
Diversity, equity, and inclusion are at the heart of who we are and what we do. We encourage applications from all backgrounds, communities and industries and we are ready to discuss any reasonable adjustments or flexibility that you may require, including whether a role can be full-time, part-time or a job-share.
Contact Detail:
Bourne Leisure Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Restaurant Shift Leader
✨Tip Number 1
Familiarise yourself with Haven's values and culture. Understanding what makes our team unique will help you align your leadership style with our expectations, making you a more attractive candidate.
✨Tip Number 2
Showcase your ability to motivate and lead a team during the interview. Prepare examples from your past experiences where you successfully inspired your team to achieve high service standards.
✨Tip Number 3
Be ready to discuss how you handle guest complaints and special requests. Highlighting your problem-solving skills and commitment to customer satisfaction will demonstrate your suitability for the role.
✨Tip Number 4
Prepare to talk about your flexibility in working hours. Since the role requires availability during weekends and holidays, showing your willingness to adapt will make you stand out as a candidate.
We think you need these skills to ace Restaurant Shift Leader
Some tips for your application 🫡
Understand the Role: Before applying, make sure you fully understand the responsibilities of a Restaurant Shift Leader. Familiarise yourself with the key tasks mentioned in the job description, such as leading the team, ensuring smooth operations, and providing excellent guest service.
Tailor Your CV: Customise your CV to highlight relevant experience in leadership or customer service roles. Emphasise any previous work in hospitality or retail, and showcase your communication skills and attention to detail.
Craft a Strong Cover Letter: Write a compelling cover letter that reflects your enthusiasm for the role. Mention specific examples of how you've led teams or provided exceptional service in the past, and express your commitment to maintaining high standards.
Prepare for the Interview: If shortlisted, prepare for the interview by thinking about potential questions related to leadership, teamwork, and customer service. Be ready to discuss how you would handle various scenarios that may arise during shifts.
How to prepare for a job interview at Bourne Leisure Ltd
✨Show Your Leadership Skills
As a Restaurant Shift Leader, demonstrating your leadership abilities is crucial. Be prepared to share examples of how you've motivated a team in the past or handled challenging situations. This will show that you can lead by example and inspire others.
✨Know the Company Values
Familiarise yourself with Haven's values and mission. During the interview, express how your personal values align with theirs. This shows that you're not just looking for any job, but that you're genuinely interested in being part of their team.
✨Prepare for Customer Service Scenarios
Expect questions about handling customer complaints or special requests. Think of specific instances where you've provided excellent service or resolved issues effectively. This will highlight your commitment to high-quality, customer-focused service.
✨Ask Insightful Questions
At the end of the interview, have a few thoughtful questions ready. Inquire about team dynamics, training opportunities, or what a typical shift looks like. This shows your enthusiasm for the role and helps you gauge if it's the right fit for you.
