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- Tasks: Lead daily operations of a luxury health club and spa in Central London.
- Company: Join a 5-star leisure management company known for high-end residential developments.
- Benefits: Full-time position with opportunities for additional personal training income.
- Why this job: Be part of a dynamic team delivering exceptional customer service in a stunning environment.
- Qualifications: Experience in leisure management and a passion for customer service are essential.
- Other info: Opportunity to work with top-tier equipment and facilities.
The predicted salary is between 36000 - 60000 £ per year.
Job Description Health Club and Spa Manager My client, a 5* Leisure Management company operating high-end luxury residential developments across London is now recruiting for a Health Club and Spa Manager to take the lead one of their beautiful and well established Clubs in Central London. This facility hosts a Gym with unrivalled top of the range equipment , a stunning Swimming Pool with a Sauna/ Spa, Personal Training. As the Club and Spa Manager you will be responsible for the day to day operation, driving the quality of standards within the leisure team and programme on offer whilst ensuring the delivery of exceptional levels of customer service to all residents and their guests. This contract is a Full time position, with a great opportunity to pick up additional Personal Training for additional salary enhancements. Duties: You will take responsibility for all operational aspects of the Club including quality, rota management, team management and development, maintenance & Health and Safety, customer service, organising external practitioners, treatments and personal training. You will also be responsible for the service level performance of the club ensuring that finance and control procedures are implemented. You will lead a team responsible for the highest achievements in customer service and guest interaction. Service Delivery must be at the highest level at all t…
Club Manager employer: 4Leisure Recruitment Ltd
Contact Detail:
4Leisure Recruitment Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Club Manager
✨Tip Number 1
Familiarize yourself with the latest trends in health and wellness management. Understanding current industry standards will help you demonstrate your expertise during interviews and show that you're committed to providing exceptional service.
✨Tip Number 2
Network with professionals in the leisure and fitness industry. Attend local events or join online forums to connect with others who can provide insights or even referrals for the Club Manager position.
✨Tip Number 3
Prepare to discuss specific examples of how you've successfully managed teams and improved customer service in previous roles. Highlighting your leadership skills and ability to enhance guest experiences will set you apart.
✨Tip Number 4
Research the company’s values and mission. Tailoring your conversation to align with their goals will show that you are not only a good fit for the role but also genuinely interested in contributing to their success.
We think you need these skills to ace Club Manager
Some tips for your application 🫡
Understand the Role: Make sure to thoroughly read the job description for the Club Manager position. Understand the key responsibilities and required skills, such as team management, customer service excellence, and operational oversight.
Tailor Your CV: Customize your CV to highlight relevant experience in leisure management, customer service, and team leadership. Use specific examples that demonstrate your ability to manage a health club or similar facility.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for the health and wellness industry. Mention your understanding of high standards in customer service and how you plan to maintain and enhance these standards in the role.
Highlight Relevant Achievements: In both your CV and cover letter, include quantifiable achievements from previous roles, such as improvements in customer satisfaction scores or successful team management initiatives. This will help you stand out as a candidate.
How to prepare for a job interview at 4Leisure Recruitment Ltd
✨Showcase Your Leadership Skills
As a Club Manager, you'll be leading a team. Be prepared to discuss your leadership style and provide examples of how you've successfully managed teams in the past. Highlight any specific achievements that demonstrate your ability to drive quality standards and enhance customer service.
✨Understand the Facility's Offerings
Familiarize yourself with the specific services and amenities offered at the health club and spa. This includes understanding the gym equipment, personal training options, and wellness treatments. Being knowledgeable will show your genuine interest in the role and help you answer questions more effectively.
✨Emphasize Customer Service Excellence
Customer service is key in this role. Prepare to discuss how you have previously ensured high levels of customer satisfaction. Share specific examples of how you handled difficult situations or improved service delivery in your past roles.
✨Discuss Financial Acumen
Since you'll be responsible for finance and control procedures, be ready to talk about your experience with budgeting, financial reporting, and cost management. Highlight any relevant metrics or successes that demonstrate your ability to manage a facility's financial performance.
