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For Companies At a Glance
- Tasks: Help customers with their accounts and find solutions over the phone.
- Company: Join EE, a leading telecommunications company focused on customer satisfaction.
- Benefits: Enjoy flexible working, competitive salary, online GP access, and generous family leave.
- Why this job: Make a real impact while developing your career in a supportive environment.
- Qualifications: No specific qualifications needed, just great communication skills and life experience.
- Other info: Opportunities for home working and volunteering days to give back.
The predicted salary is between 25087 - 25684 £ per year.
Where: Cardiff
Full time: Permanent
Salary: £25,087 rising to £25,684 at 9 months in role, plus incentives
Hourly Rate: £12.82
Are you someone that has a wealth of life experience which could help you navigate challenging situations? This could be resilience from raising a family, or the life skills you’ve built up from years of building relationships with those around you. If so, you have the transferrable skills to succeed in a Customer Service Billing role with EE.
Why not use your skills to make a difference and join our Billing Team in Cardiff? We need people like you to speak with our customers over the phone about their account, listen to their needs and work together to find the best possible outcome.
We understand that life never stands still, and like most roles within EE, this opportunity is designed with flexibility in mind. We’re here to support you in being successful, meaning we’ll do everything we can to make sure you don’t miss that appointment, or can look after your family in an emergency. Just a few ways we’re doing this include giving you the opportunity to schedule your own breaks and banking time, and the option of occasional home working.
What’s in it for you?
- A great starting salary of £25,087 rising to £25,682 after 9 months of being here, plus incentives and bonuses.
- Online GP – Giving you access to a GP via telephone or video 24/7 for both you and your immediate family, fully funded by us.
- Market leading paid carer’s leave, up to 2 weeks off for carers to give that bit of extra support to our colleagues who are caring for family or friends who are disabled, ill or elderly.
- Family Leave - Equalised maternity, paternity, and adoption leave and it gives all parents 18 weeks full pay and 8 weeks half pay in the first year however they choose to grow their family.
- Huge discounts of EE & BT products including your Mobile and Broadband – saving you hundreds of pounds every year.
- Support in carving your own career path. We are passionate about developing our people and we’ll support you in achieving the career you want.
- Season Ticket Travel Loan – Giving you the funds to pay for your travel to and from work up front, making a difference where it counts.
- Volunteering days, so you can give back to your local community.
- Optional Private Healthcare and Dental, to protect you and your family.
Contact Detail:
EE Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Advisor (Penarth)
✨Tip Number 1
Familiarise yourself with the company culture at EE. Understanding their values and how they prioritise customer service will help you align your responses during any interviews or discussions. This shows that you're not just interested in the role, but also in being a part of their team.
✨Tip Number 2
Prepare to share specific examples from your life experience that demonstrate your resilience and ability to handle challenging situations. Think about times when you've successfully navigated difficult conversations or resolved conflicts, as these stories will resonate well with the hiring team.
✨Tip Number 3
Practice active listening skills before your interview. Since the role involves speaking with customers over the phone, being able to listen attentively and respond appropriately is crucial. You might even want to role-play with a friend to refine this skill.
✨Tip Number 4
Research common customer service scenarios and how to handle them effectively. Being prepared with strategies for dealing with various customer issues can set you apart from other candidates and show that you're proactive about the role.
We think you need these skills to ace Customer Service Advisor (Penarth)
Some tips for your application 🫡
Highlight Relevant Experience: When writing your application, focus on your life experiences that demonstrate resilience and relationship-building skills. Use specific examples to show how these experiences have prepared you for a Customer Service role.
Tailor Your CV: Make sure your CV is tailored to the Customer Service Advisor position. Emphasise any previous customer service roles or transferable skills that align with the job description provided by EE.
Craft a Compelling Cover Letter: Write a cover letter that not only outlines your qualifications but also conveys your passion for helping customers. Mention how you can contribute to the Billing Team and why you are excited about the opportunity.
Proofread Your Application: Before submitting your application, take the time to proofread it for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism.
How to prepare for a job interview at EE
✨Showcase Your Life Experience
Highlight any relevant life experiences that demonstrate your resilience and ability to handle challenging situations. Whether it's raising a family or managing relationships, these skills can be invaluable in a customer service role.
✨Understand the Company Culture
Familiarise yourself with EE's values and culture, especially their focus on flexibility and support for employees. This will help you align your answers with what they are looking for in a candidate.
✨Prepare for Common Scenarios
Think about potential customer scenarios you might face in the role and how you would handle them. Being able to articulate your thought process and problem-solving skills will impress the interviewers.
✨Ask Insightful Questions
Prepare thoughtful questions to ask at the end of the interview. This shows your genuine interest in the role and helps you understand more about the team dynamics and growth opportunities within the company.
