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- Tasks: Lead a dynamic team, manage daily operations, and ensure excellent customer service.
- Company: Join SSP, a leader in hospitality with iconic brands like Starbucks and Burger King.
- Benefits: Enjoy competitive pay, employee discounts, and award-winning training opportunities.
- Why this job: Experience the thrill of fast-paced hospitality while making a real impact every day.
- Qualifications: Must be 18+, with previous leadership experience in hospitality or retail preferred.
- Other info: Flexible hours available, including night shifts for extra pay.
Pay Rate: £13.30 per hour + as a little incentive, you will earn an extra £1.50 per hour for hours worked between midnight and 6AM, bringing your rate of pay to £14.80 per hour.
We have Full Time (30 hrs) roles available. Hours of operation are 5am and 10pm. Working flexibly across weekdays, weekends, bank and public holidays.
Join our team as a Duty Manager & step into the buzz of hospitality leadership at SSP! Work with iconic brands like Starbucks, M&S, Burger King and BrewDog in some of the busiest locations across the UK & Ireland. No two days are the same - lead your team, deliver great service, and be part of the energy!
ABOUT YOU:
Hospitality moves fast - and so do you! If you thrive on action, love leading people, and want to make an impact every day, our Team Leader role's got your name on it. Due to some responsibilities within the Duty Manager role, applicants will need to be 18 years of age or over to perform certain tasks or work on certain shifts.
ABOUT THE DUTY MANAGER ROLE:
- Take ownership of opening, closing, and daily operations while solving problems on the fly.
- Lead your team through busy shifts, keeping the energy high and the atmosphere positive.
- Inspire your team to deliver great customer service, be the go-to person for customer and team queries.
- Results focussed, staying informed about unit performance and championing improvements.
- Previous experience leading a team in busy Hospitality or Retail is ideal and/or if you've tackled night shifts before, even better!
AS A DUTY MANAGER WE WILL OFFER YOU:
- Discounted Meal while on shifts.
- Employee Discounts.
- Friends and Family Discount App.
- Award-winning training, apprenticeships and development programs.
- Health & Wellbeing Support.
- A fast-paced, rewarding role where you'll lead great people and shape the atmosphere every shift.
Step up, lead brilliantly and apply today to join SSP as a Duty Manager! At SSP, we value diversity and are committed to building a team that reflects a variety of skills, talents, and backgrounds.
Contact Detail:
Retail Human Resources plc Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Duty Manager - Starbucks
✨Tip Number 1
Familiarise yourself with Starbucks' values and mission. Understanding their commitment to quality and customer service will help you align your leadership style with their expectations, making you a more attractive candidate.
✨Tip Number 2
Highlight your experience in fast-paced environments during any informal conversations or networking opportunities. Share specific examples of how you've successfully led teams through busy shifts, as this will demonstrate your capability for the Duty Manager role.
✨Tip Number 3
Be prepared to discuss your problem-solving skills. Think of scenarios where you've had to think on your feet in hospitality or retail settings, as this is crucial for the Duty Manager position at Starbucks.
✨Tip Number 4
Show enthusiasm for the role and the brand during any interactions. Your passion for leading a team and delivering excellent customer service can set you apart from other candidates, so let that shine through!
We think you need these skills to ace Duty Manager - Starbucks
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in hospitality or retail, especially any leadership roles. Emphasise your ability to manage busy shifts and lead a team effectively.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for the role and the brand. Mention specific experiences where you've successfully led a team or improved customer service.
Highlight Flexibility: Since the role requires working flexible hours, be sure to mention your availability in your application. This shows you're ready to meet the demands of the job.
Showcase Problem-Solving Skills: In your application, provide examples of how you've handled challenges in a fast-paced environment. This will demonstrate your ability to think on your feet, which is crucial for a Duty Manager.
How to prepare for a job interview at Retail Human Resources plc
✨Show Your Leadership Skills
As a Duty Manager, you'll be leading a team, so it's crucial to demonstrate your leadership abilities during the interview. Share specific examples of how you've successfully managed a team in a busy environment, highlighting your problem-solving skills and ability to keep morale high.
✨Understand the Brand
Familiarise yourself with Starbucks' values and customer service standards. During the interview, express your passion for the brand and how you can contribute to maintaining its reputation for excellent service. This shows that you're not just looking for any job, but that you're genuinely interested in being part of their team.
✨Prepare for Scenario Questions
Expect scenario-based questions that assess your ability to handle real-life situations in a fast-paced environment. Think about past experiences where you had to resolve conflicts or manage busy shifts, and be ready to discuss these in detail, showcasing your quick thinking and adaptability.
✨Highlight Your Flexibility
Given the varied hours of operation, emphasise your flexibility and willingness to work different shifts, including nights and weekends. This is particularly important for a role that requires you to lead during peak times, so make it clear that you're ready to step up whenever needed.
