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- Tasks: Engage with customers, resolve complaints, and maintain service records in a dynamic office environment.
- Company: Join BarberBoss, a rapidly growing personal care brand recognised across the UK and Europe.
- Benefits: Enjoy employee discounts, company events, and a friendly office culture with clear growth pathways.
- Why this job: Be part of a top-rated team in a thriving industry, enhancing customer experiences daily.
- Qualifications: A Bachelor's degree is required; experience in customer support and design tools is a plus.
- Other info: This is an office-based role in Birmingham, Monday to Friday, 9AM-5PM.
The predicted salary is between 28800 - 43200 £ per year.
Greetings from BarberBoss. Founded in 2020 in Birmingham, UK, BarberBoss is swiftly emerging as a leading personal care brand for men, women and pets, gaining recognition across the UK and Europe among established brands.
Please note this is an office-based job in Birmingham city centre, Monday-Friday 9AM-5PM. We do not sponsor visas for the role.
Customer Service Representative Responsibilities:- A Customer Service Representative handles customer interaction for an organisation.
- The top duties include resolving customer complaints, responding to phone call and email requests, and maintaining customer service records.
- Maintaining a positive, empathetic, and professional attitude toward customers at all times.
- Prior experience with Amazon and/or Shopify backend is a plus.
- Responding promptly to customer inquiries.
- Communicating with customers through various channels.
- Acknowledging and resolving customer complaints.
- Ability to stay calm when customers are stressed or upset.
- Knowing our products inside and out so that you can answer questions.
- Processing orders, forms, applications, and requests.
- Keeping records of customer interactions, transactions, comments, and complaints.
- Communicating and coordinating with colleagues as necessary.
- Providing feedback on the efficiency of the customer service process.
- Ensuring customer satisfaction and providing professional customer support.
- Comfortable using computers, Excel, Google Workspace such as Drive, emails, and Zoom calls.
- Past experience working with online customer support is a plus.
- A Bachelor’s degree is a must; a Master’s degree is a plus.
- Being reliable with deadlines and able to work under pressure.
- Knowledge of how to use a camera for professional photography is highly appreciated.
- Create visually stunning website banners and imagery to enhance the online shopping experience for our customers.
- Experience with creative jobs like design and social media can be a big advantage.
- Good knowledge of the Canva platform or relevant design tools is a plus.
- Knowledge of fulfilment processes or courier tracking systems.
- Familiarity with helpdesk or ticketing systems (e.g. Zendesk, Willdesk).
- Interest in personal care, grooming, or wellness sectors.
- A hands-on role at one of the UK’s fastest-growing personal care brands.
- Training and support from a close-knit team.
- Clear pathways for growth within customer operations, logistics, or account management.
- Product perks and employee discounts, company events, football matches.
- Friendly office environment and a culture of learning.
Job Types: Full-time, Permanent.
Online Customer Service (Office Based) employer: BarberBoss | Look Your Best, Everyday
Contact Detail:
BarberBoss | Look Your Best, Everyday Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Online Customer Service (Office Based)
✨Tip Number 1
Familiarise yourself with BarberBoss's product range and their unique selling points. This knowledge will help you engage confidently with customers and demonstrate your passion for the brand during any interactions.
✨Tip Number 2
Brush up on your customer service skills, especially in handling complaints and maintaining a calm demeanour. Practising role-play scenarios can prepare you for real-life situations you might encounter in this role.
✨Tip Number 3
If you have experience with Amazon or Shopify, be ready to discuss specific examples of how you've used these platforms in previous roles. Highlighting your familiarity with these systems can set you apart from other candidates.
✨Tip Number 4
Showcase any creative skills you have, particularly in design or social media. If you can create visually appealing content or have experience with tools like Canva, make sure to mention this as it aligns well with the company's needs.
We think you need these skills to ace Online Customer Service (Office Based)
Some tips for your application 🫡
Understand the Role: Before applying, make sure to thoroughly read the job description for the Online Customer Service position at BarberBoss. Understand the key responsibilities and required skills, such as handling customer complaints and using various communication channels.
Tailor Your CV: Customise your CV to highlight relevant experience in customer service, especially any familiarity with Amazon or Shopify. Emphasise your ability to stay calm under pressure and your knowledge of personal care products.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for customer service and the personal care industry. Mention specific experiences that demonstrate your problem-solving skills and ability to communicate effectively with customers.
Proofread Your Application: Before submitting your application, carefully proofread all documents for spelling and grammatical errors. A polished application reflects your attention to detail and professionalism, which are crucial in customer service roles.
How to prepare for a job interview at BarberBoss | Look Your Best, Everyday
✨Know the Brand Inside Out
Before your interview, make sure you research BarberBoss thoroughly. Understand their products, values, and recent achievements. This will not only show your interest but also help you answer questions more effectively.
✨Demonstrate Empathy and Professionalism
As a Customer Service Representative, you'll need to handle various customer interactions. Prepare examples of how you've resolved complaints or dealt with difficult customers in the past, showcasing your ability to remain calm and professional.
✨Familiarise Yourself with Relevant Tools
Since the role involves using platforms like Amazon, Shopify, and possibly helpdesk systems, brush up on your knowledge of these tools. If you have experience with Zendesk or similar systems, be ready to discuss it.
✨Showcase Your Creative Skills
If you have experience in design or social media, highlight this during your interview. Discuss any relevant projects you've worked on, especially if they involved creating engaging content or visuals that enhance customer experience.
