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- Tasks: Lead IT operations, ensuring top-notch support and seamless service delivery.
- Company: Make UK champions the manufacturing sector, supporting 20,000 companies across the UK.
- Benefits: Enjoy flexible hours, health cover, free parking, and a matched pension up to 8%.
- Why this job: Join a dynamic team focused on innovation and growth in the manufacturing industry.
- Qualifications: Proven IT service management experience, strong knowledge of ITIL, and vendor management skills required.
- Other info: One day a week on-site in Birmingham with opportunities for volunteering.
The predicted salary is between 43200 - 72000 £ per year.
Tenure: Permanent
Working Arrangement: One Day Per Week On-Site in Aston, Birmingham
Working Hours: Full time
Remuneration: Competitive salaries and excellent benefits including up to one day's paid leave each year to undertake volunteering opportunities.
Make UK is the UK’s leading trade body for the manufacturing and engineering sector. Collectively we represent 20,000 companies of all sizes, from start-ups to multinationals, across engineering, manufacturing, technology and the wider industrial sector. Everything we do – from providing essential business support and training to championing manufacturing industry in the UK is designed to help British manufacturers compete, innovate and grow.
This position will sit within the IT Operations arm of the business, you will work to provide seamless and efficient IT Services, coordinating with internal and external stakeholders, Vendors and IT Partners. Within this role you will also oversee IT Risk Management, Security Compliance, and Maintenance of Security Accreditations and Cyber Essentials Plus.
Role Responsibilities:
- Ensure all business units receive consistent, high-quality IT support
- Regular spot checks on IT tickets and calls to ensure compliance and efficiency
- Minimise IT downtime and disruptions
- Identify and implement improvements to the IT service function, including root cause analysis of reoccurring IT issues through data analysis
- Fast response times and thorough root cause investigations
- Strong collaboration and accountability with outsourced IT providers
- Well-documented, efficient, and aligned with best practices
- Proactive engagement and continuous service improvements
- Regular updates on IT performance and trends
- Identify and mitigate potential IT service risks
- Align IT projects with business needs and priorities
- Cyber Essentials Plus accreditation is maintained to ensure ongoing security compliance and adherence to best practices
- BS ISO 9001 readiness – Conduct gap analysis and implement measures to meet certification standards
Required Qualifications and Experience:
- Proven experience in IT service operations management, preferably in an outsourced environment
- Experience in managing an IT service desk (in-house or for an MSP) and demonstrated service improvements
- Strong knowledge of incident, change, and problem management
- Experience in vendor and contract management with IT service providers
- Strong knowledge of ITIL framework and best practices
- Experience managing major incidents and escalations
- Responsibility for managing successful IT projects
- Familiarity with Cyber Essentials Plus and ISO 9001 certification requirements
The ideal candidate will be a highly accountable senior leader, adept at managing multiple priorities independently. They are self-motivated, results-driven, and consistently deliver with autonomy and reliability, requiring no oversight or follow-ups.
Make UK staff enjoy a good benefits package and values a diverse workforce and welcomes applications from all sections of the community. Benefits to include, but not limited to: Free parking, meal service on site, no bank holiday/weekend work, flexible hours, health cover, matched pension contributions up to 8%, and life assurance.
We are committed to supporting the Armed Forces Community and we recognise the contribution that Service personnel, both regular and reservist, veterans and military families make to our organisation and have pledged to support this by signing up to the Armed Forces Covenant.
Head of Information Technology Operations employer: Make UK
Contact Detail:
Make UK Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Head of Information Technology Operations
✨Tip Number 1
Familiarise yourself with the ITIL framework and best practices, as this is crucial for the Head of IT Service Operations role. Understanding how to implement these practices can set you apart from other candidates.
✨Tip Number 2
Network with professionals in the manufacturing and engineering sectors, especially those who have experience in IT service operations. This can provide you with valuable insights and potentially lead to referrals.
✨Tip Number 3
Stay updated on the latest trends in IT risk management and security compliance, particularly Cyber Essentials Plus and ISO 9001. Demonstrating your knowledge in these areas during discussions can showcase your expertise.
✨Tip Number 4
Prepare to discuss specific examples of how you've improved IT service functions in previous roles. Highlighting your ability to conduct root cause analysis and implement effective solutions will resonate well with the hiring team.
We think you need these skills to ace Head of Information Technology Operations
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience in IT service operations management, particularly in outsourced environments. Emphasise your familiarity with the ITIL framework and any relevant certifications like Cyber Essentials Plus or ISO 9001.
Craft a Compelling Cover Letter: In your cover letter, demonstrate your understanding of Make UK's mission and how your skills align with their needs. Mention specific examples of how you've improved IT service functions and managed vendor relationships in previous roles.
Showcase Leadership Skills: Since the role requires a highly accountable senior leader, highlight your leadership experience. Discuss how you've managed multiple priorities independently and delivered results without needing oversight.
Prepare for Potential Questions: Anticipate questions related to IT risk management, incident handling, and service improvements. Be ready to discuss specific challenges you've faced and how you overcame them, as well as your approach to maintaining security compliance.
How to prepare for a job interview at Make UK
✨Showcase Your IT Operations Expertise
Make sure to highlight your experience in IT service operations management, especially in outsourced environments. Be prepared to discuss specific examples of how you've improved service delivery and managed incidents effectively.
✨Demonstrate Knowledge of ITIL Framework
Familiarise yourself with the ITIL framework and best practices, as this role heavily relies on it. Be ready to explain how you've applied ITIL principles in your previous roles to enhance service management.
✨Prepare for Vendor Management Questions
Since vendor and contract management is crucial for this position, think of instances where you've successfully collaborated with IT service providers. Discuss how you ensured compliance and quality in those partnerships.
✨Emphasise Your Leadership Skills
As a senior leader, it's important to convey your ability to manage multiple priorities independently. Share examples of how you've led teams, driven results, and maintained accountability without needing oversight.
