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- Tasks: Support desktop infrastructure and troubleshoot issues for on-site and remote users.
- Company: Join a dynamic Creative Agency focused on customer-centric solutions.
- Benefits: Enjoy a competitive salary, collaborative culture, and opportunities for growth.
- Why this job: Be part of a team that values creativity and problem-solving in tech.
- Qualifications: Experience in desktop support with knowledge of Windows, macOS, and Linux required.
- Other info: Contact Adam at 07425 559 243 for more details before applying.
The predicted salary is between 30720 - 35840 £ per year.
We are looking for a passionate, motivated and highly collaborative Desktop Support Specialist to join the IT support team of a Creative Agency. In this position you will play a pivotal role in the smooth day to day operation of their desktop infrastructure.
In this role you will provide support for desktop-related issues for both on-site and remote users for a range of level 2 and level 3 support tickets. You will install, configure and maintain desktop operating systems and applications as well as troubleshooting technical problems and ensuring that downtime is minimized.
The role will predominantly focus on office hardware such as end user equipment and video conferencing kit where you will manage inventory, installations, upgrades and repairs including working with vendors or third parties where applicable.
This is an exciting opportunity to join a client who continue to grow and pride themselves on delivering a customer-centric approach whilst solving problems for their clients.
The successful candidate will have:
- Previous experience in a similar Desktop Engineer / Technical support role
- Strong background in supporting Windows, macOS and Linux operating systems
- In-depth knowledge of desktop hardware, software applications and peripherals
- Familiarity with desktop management tools (SCCM/MDT), scripting languages (PowerShell / Bash), network protocols and virtual desktop infrastructure (VDI)
- Excellent communication and customer service skills
If you are interested to find out more please apply for the role with an up to date copy of your CV. If you have any questions that you would like to discuss first, please call Adam on 07425 559 243.
Contact Detail:
Humankind Global Recruitment Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Desktop Support Specialist
✨Tip Number 1
Familiarise yourself with the specific desktop management tools mentioned in the job description, like SCCM and MDT. Being able to discuss your experience with these tools during an interview will show that you're well-prepared and understand the technical requirements of the role.
✨Tip Number 2
Brush up on your troubleshooting skills for Windows, macOS, and Linux operating systems. Prepare to share examples of how you've resolved complex issues in the past, as this will demonstrate your capability to handle level 2 and level 3 support tickets effectively.
✨Tip Number 3
Since the role involves working with vendors and third parties, think about any previous experiences you have had in collaborating with external partners. Be ready to discuss how you managed those relationships and ensured smooth operations.
✨Tip Number 4
Highlight your customer service skills during the interview process. Since this position is in a creative agency, showcasing your ability to communicate effectively and provide excellent support to users will set you apart from other candidates.
We think you need these skills to ace Desktop Support Specialist
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in desktop support, particularly with Windows, macOS, and Linux operating systems. Include specific examples of how you've resolved technical issues and supported users.
Craft a Strong Cover Letter: Write a cover letter that showcases your passion for IT support and your collaborative nature. Mention your familiarity with desktop management tools and your commitment to providing excellent customer service.
Highlight Technical Skills: In your application, emphasise your knowledge of desktop hardware, software applications, and peripherals. Be sure to mention any experience with scripting languages like PowerShell or Bash, as well as network protocols and VDI.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism.
How to prepare for a job interview at Humankind Global Recruitment
✨Showcase Your Technical Skills
Be prepared to discuss your experience with Windows, macOS, and Linux operating systems. Highlight specific instances where you've successfully resolved technical issues, as this will demonstrate your capability in handling the role's requirements.
✨Demonstrate Problem-Solving Abilities
Prepare examples of how you've tackled complex desktop-related problems in the past. Use the STAR method (Situation, Task, Action, Result) to structure your responses, showcasing your analytical skills and ability to minimise downtime.
✨Communicate Clearly and Effectively
Since excellent communication is key in this role, practice explaining technical concepts in simple terms. This will show that you can effectively support both on-site and remote users, ensuring they understand the solutions you provide.
✨Familiarise Yourself with the Company Culture
Research the creative agency's values and customer-centric approach. Be ready to discuss how your personal values align with theirs, as cultural fit is often just as important as technical skills in collaborative environments.
