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For Companies At a Glance
- Tasks: Coordinate bookings and ensure clients receive top-notch temporary housing solutions.
- Company: Join Nomad Temporary Housing, a leader in corporate apartments with global reach and high satisfaction ratings.
- Benefits: Enjoy a dynamic work environment and the chance to connect with clients worldwide.
- Why this job: Be part of a top-rated team that values excellence and customer service in a fast-growing company.
- Qualifications: Strong interpersonal skills and experience in customer service or hospitality are preferred.
- Other info: This is a full-time, on-site role based in London.
The predicted salary is between 30000 - 42000 £ per year.
At Nomad Temporary Housing, we combine the offerings of 163,000 of the highest quality temporary corporate apartments with the superior service of a single full-service temporary housing company. We have 18,000 serviced apartment properties globally, catering to a diverse clientele.
Our customers include many from the Fortune 1000, numerous relocation companies, and smaller firms.
We are proud to announce that Trippel Survey and Research LLC, an independent survey company, recently rated Nomad Temporary Housing #1 in Overall Satisfaction and Net Satisfaction of all USA temporary housing brands, according to the 2023 Relocating Employee Survey. This marks the 12th time Nomad has been ranked #1 in either the Trippel Survey of Relocating Employees or Relocation Managers. Additionally, Inc. Magazine ranked Nomad #422 on their list of America\’s fastest-growing private companies, thanks to our remarkable 1126% growth rate.
Nomad has its corporate offices in California, along with regional offices in Phoenix, London, Shanghai, and Hong Kong.
Role Description
We are seeking a dedicated Reservation Coordinator to join our dynamic team at the London office. This is a full-time, on-site role that plays a critical part in ensuring our clients receive the best possible temporary housing solutions.
As a Reservation Coordinator, you will have the opportunity to work closely with clients from around the globe to understand their temporary housing needs for their guests. You will engage with a variety of temporary housing partners across the EMEA region to secure the most suitable accommodations.
Your role will involve coordinating with multiple stakeholders to ensure that all requirements are met, and guests have a seamless experience.
Key responsibilities include:
- Client Interaction: Build and maintain strong relationships with clients, understanding their specific housing requirements.
- Booking Coordination: Liaise with temporary housing partners to book accommodations that meet the clients\’ needs.
- Problem Solving: Address any issues that arise during the booking process, ensuring quick and effective resolution.
- Documentation: Keep accurate records of all interactions and bookings to maintain a comprehensive database.
- Team Collaboration: Work closely with other team members to share insights and best practices, contributing to the overall success of the team.
If you have a passion for customer service, excellent communication skills, and the ability to manage multiple tasks efficiently, we would love to hear from you.
Join us and be part of a team that values excellence and strives to provide outstanding service to our clients.
Qualifications
- Strong Interpersonal Skills: Proven experience in building and maintaining relationships with clients.
- Customer Satisfaction: Demonstrated ability to maintain high levels of customer satisfaction.
- Customer Support: Experience in resolving complex customer issues.
- Communication Skills: Excellent written and verbal communication skills.
- Hospitality/Customer Service Experience: Preferably, experience working in the hospitality or customer service industry.
- Educational Background: A Bachelor\’s degree in Hospitality Management, Business Administration, or a related field is highly preferred.
- Organisational Skills: Strong organizational and time-management skills.
Contact Detail:
Nomad Temporary Housing Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Reservations Coordinator
✨Tip Number 1
Familiarise yourself with the temporary housing market, especially in the EMEA region. Understanding the key players and trends will help you speak confidently about the industry during your interactions.
✨Tip Number 2
Network with professionals in the hospitality and customer service sectors. Attend relevant events or join online forums to connect with others who can provide insights or even referrals for the Reservations Coordinator role.
✨Tip Number 3
Prepare to demonstrate your problem-solving skills in real-time scenarios. Think of examples from your past experiences where you successfully resolved customer issues, as this will be crucial in the interview process.
✨Tip Number 4
Showcase your organisational skills by discussing how you manage multiple tasks effectively. Be ready to share specific strategies or tools you use to stay organised, as this is vital for the Reservations Coordinator position.
We think you need these skills to ace Reservations Coordinator
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in customer service and hospitality. Emphasise any roles where you've built client relationships or resolved issues, as these are key for the Reservations Coordinator position.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for customer service and your ability to manage multiple tasks. Mention specific examples from your past experiences that demonstrate your problem-solving skills and interpersonal abilities.
Highlight Relevant Skills: In your application, clearly outline your strong communication skills and organisational abilities. These are crucial for the role, so provide examples of how you've successfully used these skills in previous positions.
Follow Application Instructions: Ensure you carefully read and follow all application instructions provided by Nomad Temporary Housing. This includes submitting all required documents and adhering to any specified formats or deadlines.
How to prepare for a job interview at Nomad Temporary Housing
✨Showcase Your Interpersonal Skills
As a Reservations Coordinator, building strong relationships with clients is key. Be prepared to share examples of how you've successfully interacted with clients in the past, highlighting your ability to understand and meet their needs.
✨Demonstrate Problem-Solving Abilities
Expect questions about how you would handle challenges during the booking process. Prepare specific scenarios where you resolved issues effectively, showcasing your quick thinking and customer service skills.
✨Highlight Your Organisational Skills
This role requires managing multiple tasks efficiently. Discuss your methods for staying organised, such as using tools or techniques that help you keep track of bookings and client interactions.
✨Research the Company and Its Values
Familiarise yourself with Nomad Temporary Housing's mission and recent achievements. Showing that you understand their commitment to customer satisfaction and excellence will demonstrate your genuine interest in the role.
