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- Tasks: Provide 3rd line support and consultancy for online trading systems.
- Company: Join WeTech, a global leader in luxury retail with a booming digital presence.
- Benefits: Enjoy a hybrid work model and competitive salary of £45,000.
- Why this job: Be part of a dynamic team solving real-world problems in a fast-paced environment.
- Qualifications: Experience in retail, strong troubleshooting skills, and knowledge of modern programming languages required.
- Other info: Work closely with global teams and enhance your technical expertise.
The predicted salary is between 36000 - 54000 £ per year.
Salary - £45,000
Location - Midlands or Hertfordshire (hybrid)
The Company:
WeTech are excited to be partnering with a global powerhouse in luxury retail. This company has thousands of stores worldwide as well as having an incredible, quickly expanding digital offering.
The Role:
This is a great opportunity for a 3rd Line Systems Engineer to provide consultancy on system behaviour and performance, as well as development capability for several of the systems supporting their online trading capability. This is a hands-on, engineering position responsible for 3rd line support and all engineering on UK systems and integrations that support online trading. You will work closely with global support teams and help correct errors and identify problems. It is critical for you to understand how dataflow and data formats relate to business concepts.
The key responsibilities for the role are:
- Troubleshoot production issues and provide technical expertise and insight on a 3rd line support basis for online trading systems and connecting integrations.
- Advise and direct 3rd parties who provide support and/or engineering services for UK managed online trading systems.
- Identify and implement alerts to proactively monitor services and infrastructure.
- Create, consolidate and update documentation. For example, data flows and data formats. Ensure relevant checks and fixes are handed over to 1st and 2nd line teams.
The Person:
The ideal candidate is a pro-active, creative thinker with the ability to make quick decisions and prior experience working in retail.
You should possess the above skills and be able to discuss and exhibit:
- Excellent troubleshooting and technical problem-solving capabilities even with unfamiliar technology.
- Proven application of IT development in a modern language e.g. Java, Python, .Net.
- Demonstrable working knowledge of systems integration.
- Ability to communicate with accuracy and detail.
- Skills in AWS (particularly Lambda, ECS, MQ).
3rd Line Systems Engineer employer: WeComm
Contact Detail:
WeComm Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land 3rd Line Systems Engineer
✨Tip Number 1
Familiarise yourself with the specific technologies mentioned in the job description, such as AWS services like Lambda and ECS. Having hands-on experience or projects showcasing your skills in these areas can set you apart during discussions.
✨Tip Number 2
Prepare to discuss your troubleshooting experiences in detail. Think of specific examples where you've resolved complex issues, especially in online trading systems or similar environments, as this will demonstrate your problem-solving capabilities.
✨Tip Number 3
Showcase your understanding of data flows and formats by preparing to explain how they relate to business concepts. This knowledge is crucial for the role, so being able to articulate this clearly will impress the interviewers.
✨Tip Number 4
Network with professionals in the retail tech space, particularly those who have experience with 3rd line support roles. Engaging with industry peers can provide insights and potentially lead to referrals, increasing your chances of landing the job.
We think you need these skills to ace 3rd Line Systems Engineer
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience and skills that align with the 3rd Line Systems Engineer role. Emphasise your troubleshooting abilities, technical problem-solving skills, and any experience in retail or online trading systems.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for technology and retail. Discuss specific examples of how you've successfully tackled similar challenges in previous roles, particularly in relation to system behaviour and performance.
Highlight Technical Skills: Clearly list your technical skills, especially those mentioned in the job description such as Java, Python, .Net, and AWS. Provide examples of projects or tasks where you applied these skills effectively.
Showcase Communication Skills: Since the role requires advising third parties and creating documentation, include examples of how you've communicated complex technical information clearly and effectively in past positions.
How to prepare for a job interview at WeComm
✨Showcase Your Troubleshooting Skills
Be prepared to discuss specific examples of how you've tackled complex technical issues in the past. Highlight your problem-solving process and any tools or methodologies you used, as this role heavily relies on excellent troubleshooting capabilities.
✨Demonstrate Your Technical Knowledge
Familiarise yourself with the technologies mentioned in the job description, such as AWS services and programming languages like Java, Python, or .Net. Be ready to explain how you've applied these skills in previous roles, especially in a retail context.
✨Understand Data Flow and Integration
Since the role involves working with data flows and integrations, brush up on your understanding of how these concepts relate to business operations. Be prepared to discuss how you've managed or improved data integration processes in your past experiences.
✨Communicate Clearly and Effectively
Effective communication is key, especially when advising third parties or creating documentation. Practice explaining complex technical concepts in simple terms, and be ready to provide examples of how you've successfully communicated with both technical and non-technical stakeholders.
