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- Tasks: Lead hotel operations at night, ensuring exceptional guest experiences and smooth service.
- Company: Aimbridge Hospitality connects people to great experiences in exciting destinations.
- Benefits: Enjoy hotel discounts, subsidised meals, paid breaks, and a wellbeing allowance.
- Why this job: Join a vibrant team focused on personal growth and recognition in a stylish environment.
- Qualifications: Passion for hospitality and a flair for providing outstanding guest service required.
- Other info: Flexible work-life balance options available; we value diversity and inclusivity.
The predicted salary is between 30000 - 42000 £ per year.
Aloft Hotels are designed for global travellers who love open spaces, open thinking and open expression. This is a place where travel creates possibilities, where style is necessary, connectivity keeps up with you, social scenes are vibrant, and the only direction is forward. This is Aloft Hotels.
The Eastside Rooms is a unique environment that combines the innovation of the future with Birmingham's iconic heritage. Think stylish with a touch of cool. Professional with a touch of fun. We're all about creating exceptional experiences. Couple attention to detail with a distinctive attitude for creating spectacular memories and you have the perfect combination of skills to enhance any occasion. Traditional, yet contemporary. This is The Eastside Rooms.
Aloft Birmingham Eastside & The Eastside Rooms is a Disability Confident Employer. Who are we? Aimbridge Hospitality EMEA are a division of the global Aimbridge Hospitality brand. We're passionate about connecting great people to great experiences in exciting destinations, working with brands such as Hilton, IHG, Accor, Marriott and everything in between. From the rich diversity of our people and locations to our 'people first' approach to business, the Aimbridge experience is like no other.
What is in it for you? We want our team to have a work life balance that works both for them and the business. Please feel free to talk to us at the interview stage about the flexibility you need and we will explore what's possible for the role.
As part of the Eastside team, you will have access to a suite of benefits that include:
- Hotel discounts portfolio wide - staff rates and up to 50% discount on food & beverage and spa
- Subsidised meals on duty
- Paid breaks
- Financial contribution towards childcare from day 1 of employment
- Annual wellbeing allowance up to £350 from your second year of employment
- A minimum of 30 days holiday (pro rata for part time and condensed hours working patterns)
- Salary Sacrifice Schemes - Holiday purchase scheme and Cycle to work scheme.
- Wagestream - stream up to 40% pay as it is earned and set automatic savings to support your financial wellbeing.
- 24/7 access to our employee assistance programme
- Company sick pay - giving you peace of mind when you need it the most
- Annual reviews for salary and employee benefits
- A genuine commitment to your personal and professional growth through our excellent Learning & Development offerings
- Regular recognition of your contribution, including team appreciation days and events, quarterly and annual awards and on-the-spot rewards via our online recognition platform
As a Disability Confident employer, we will ensure that a fair and proportionate number of disabled applicants that meet the minimum criteria for this position will be offered an interview. If you would like to discuss this in more detail, please feel free to reach out to our HR team by phone (0121 820 6000) or email.
The Day in the Life: As Night Guest Service Manager, you will be responsible for providing supervisory guidance and leadership across all areas of the hotel, including reception, restaurant, and bar, ensuring that each shift runs smoothly and that our guests receive outstanding service. As a hands-on leader, you will oversee daily operations, support and mentor team members, and ensure the smooth running of all guest-facing services while upholding Aloft brand standards. You will work closely with the Front Office Manager and Night Manager to promote a working environment that supports our values.
What do we need from you? To be successful in this role, you will be passionate about providing an exceptional guest experience and living through our brand standards. At Aimbridge we believe personality is key, so it goes without saying that you will have bags of personality and a real flair for hospitality.
Interested? Click apply and start your journey with Aimbridge EMEA today. Your dream job awaits... At Aimbridge, we recognise that people are the heart of our business. As a Global leader, we are committed to representing our global community and enabling everyone to Be Their Best Selves, offering everyone 'A Place to Grow'.
Contact Detail:
Aloft Birmingham & Eastside Rooms Conference Centre Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Night Guest Service Manager
✨Tip Number 1
Familiarise yourself with Aloft Hotels' brand values and culture. Understanding their focus on open spaces, connectivity, and exceptional guest experiences will help you align your responses during the interview.
✨Tip Number 2
Showcase your leadership skills by preparing examples of how you've successfully managed teams in previous roles. Highlight any experience you have in hospitality, especially in night operations, to demonstrate your suitability for the Night Guest Service Manager position.
✨Tip Number 3
Research Birmingham's local culture and attractions. Being knowledgeable about the area can help you connect with guests and provide them with tailored recommendations, which is a key part of enhancing their experience.
✨Tip Number 4
Prepare thoughtful questions to ask during your interview. This shows your genuine interest in the role and the company, and it gives you a chance to assess if the work environment aligns with your expectations.
We think you need these skills to ace Night Guest Service Manager
Some tips for your application 🫡
Understand the Role: Before applying, take time to thoroughly understand the responsibilities of a Night Guest Service Manager. Highlight your relevant experience in hospitality and guest services that aligns with the job description.
Tailor Your CV: Customise your CV to reflect the skills and experiences that are most relevant to the position. Emphasise your leadership abilities, customer service skills, and any experience in managing hotel operations.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for hospitality and your understanding of Aloft Hotels' brand values. Use specific examples from your past experiences to demonstrate how you can contribute to creating exceptional guest experiences.
Proofread Your Application: Before submitting your application, carefully proofread all documents for spelling and grammatical errors. A polished application reflects your attention to detail, which is crucial in the hospitality industry.
How to prepare for a job interview at Aloft Birmingham & Eastside Rooms Conference Centre
✨Show Your Passion for Hospitality
Make sure to express your enthusiasm for providing exceptional guest experiences. Share specific examples from your past roles where you went above and beyond to ensure guests were satisfied.
✨Demonstrate Leadership Skills
As a Night Guest Service Manager, you'll need to lead a team effectively. Prepare to discuss your leadership style and provide examples of how you've successfully managed or mentored team members in previous positions.
✨Familiarise Yourself with Aloft's Brand Values
Research Aloft Hotels and their brand standards before the interview. Be ready to discuss how your personal values align with theirs and how you can contribute to maintaining their unique atmosphere.
✨Prepare Questions About Flexibility and Work-Life Balance
Since the company encourages open discussions about flexibility, think of questions regarding work-life balance that are important to you. This shows that you value a supportive work environment and are proactive about your needs.
