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- Tasks: Lead a vibrant team to deliver exceptional guest experiences in our award-winning restaurant and lounge.
- Company: Join The Midland, an iconic hotel in Manchester known for its elegance and rich history.
- Benefits: Enjoy special hotel rates, recognition schemes, meals on duty, and wellness support.
- Why this job: Be part of a supportive community that values your growth and creativity in hospitality.
- Qualifications: No specific qualifications required; just bring your warm personality and leadership skills!
- Other info: Opportunities for progression and ongoing training in a dynamic work environment.
The predicted salary is between 28800 - 43200 ÂŁ per year.
The Midland – an oasis in the heart of the city and one of Manchester's most-loved icons. Our diverse and unique team aims for perfection every time. Over the years, we have hosted rock stars, politicians and even royalty! The Midland is the first choice destination where every stay is exceptional. The Midland is part of the Leonardo Hotels UK&I Limited Edition collection.
As a Supervisor, we want you to bring your warm and easy-going personality to work with you every day. Working with your Head of Department, you will motivate the team to ensure our guests take advantage of our award-winning food and drink facilities, and go above and beyond to ensure every guest's stay is filled with elegance and escapism.
Some of the perks our colleagues enjoy include:
- Special rates on Leonardo Hotel rooms across the UK & Europe: get planning that city break you’ve been dreaming of!
- Company-wide recognition scheme: for being your fabulous self, you could earn vouchers to spend on a wide range of high street shops
- Meals whilst on duty
- Talent referral scheme: earn yourself a bonus for recommending a friend to join us
- We love to get together and celebrate: we regularly host Thank You Week (your hotel could have anything from ice cream trucks to pizza parties) and every year we get dressed up in our fanciest threads to host our Employee Awards Celebration
- The important stuff: access to the Company Pension Scheme, Life Assurance and Wellbeing Support
- Ongoing job-related training programmes with clear paths for progression
As a Supervisor, you will:
- Be yourself!
- Be present on the floor for your team, showing your exceptional leadership skills!
- Be creative and bring ideas to the table
- Support the Bar & Lounge Manager to manage daily operations and supervise service delivery
- Support with the training and coaching of new team members
- Help to meet and exceed guests’ expectations by offering exceptional hospitality
The Midland is an iconic 4-star Grade II listed hotel in the heart of Manchester. The sophisticated and elegant areas offer an escape from the urban environment – nothing short of a sanctuary! With award-winning food and drink facilities, and the tranquillity of the spa, guests will feel like they have taken a step back in history whilst soaked in luxury. The Midland is part of the Leonardo Hotels Limited Edition collection. Leonardo Hotels operates over 55 hotels across the UK & Ireland, with plans for major expansion over the years; there’s never been a more exciting time to join us!
We look after our colleagues just as well as we look after our guests. Once you’re part of the team, you’re part of the Leonardo community. In our business, your hard work and pace is valued so it’s our role to keep you at the top of your game as a Hospitality professional! Our “GROWonline” learning portal ensures you develop the knowledge and skills you need, along with regular coaching and training from your manager. Our regular Learning Bites, “Come Join Us Guest Care” training and Wellness webinars all help your progress with us. With support on tap, top-notch practical training and clear progression you’ll be on track for a brilliant future in Hospitality!
Contact Detail:
The Midland Hotel Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Restaurant & Lounge Supervisor
✨Tip Number 1
Familiarise yourself with The Midland's unique offerings and history. Understanding the hotel's background and its reputation for exceptional service will help you connect with the team and demonstrate your passion for the role during any discussions.
✨Tip Number 2
Showcase your leadership skills by preparing examples of how you've motivated teams in previous roles. Be ready to discuss specific situations where your guidance led to improved service or guest satisfaction, as this aligns perfectly with the responsibilities of a Supervisor.
✨Tip Number 3
Engage with current employees on platforms like LinkedIn or social media. This can provide you with insider insights about the company culture and expectations, which can be invaluable when discussing your fit for the role.
✨Tip Number 4
Prepare to discuss your ideas for enhancing guest experiences. The Midland values creativity, so think about innovative ways to elevate service or introduce new concepts that could contribute to the hotel's reputation for excellence.
We think you need these skills to ace Restaurant & Lounge Supervisor
Some tips for your application 🫡
Understand the Role: Read the job description carefully to understand the responsibilities and expectations of a Restaurant & Lounge Supervisor. Tailor your application to highlight relevant experience and skills that align with these requirements.
Showcase Your Personality: Since the role emphasises a warm and easy-going personality, make sure to convey your character in your cover letter. Share anecdotes or experiences that demonstrate your hospitality skills and ability to motivate a team.
Highlight Leadership Experience: Emphasise any previous leadership roles or experiences in your CV. Detail how you have successfully managed teams, trained new members, or improved service delivery in past positions.
Tailor Your CV and Cover Letter: Customise your CV and cover letter for this specific position. Use keywords from the job description and focus on your achievements in hospitality that showcase your ability to exceed guest expectations.
How to prepare for a job interview at The Midland Hotel
✨Show Your Personality
As a Restaurant & Lounge Supervisor, your warm and easy-going personality is key. Make sure to let your true self shine during the interview, as this role thrives on creating a welcoming atmosphere for guests.
✨Demonstrate Leadership Skills
Be prepared to discuss your leadership experience. Share examples of how you've motivated a team in the past, especially in high-pressure situations, as this will show that you can handle the responsibilities of supervising staff effectively.
✨Bring Creative Ideas
The Midland values creativity, so think about some innovative ideas you could bring to the table. Whether it's enhancing guest experiences or improving service delivery, showcasing your creativity can set you apart from other candidates.
✨Understand Guest Expectations
Familiarise yourself with what exceptional hospitality looks like. Be ready to discuss how you would meet and exceed guests' expectations, as this is crucial for the role. Highlight any previous experiences where you went above and beyond for customers.
