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- Tasks: Lead and motivate a team while ensuring excellent customer service in a busy retail environment.
- Company: Join SPAR, a leading retail business with over 260 stores and a commitment to exceptional customer experiences.
- Benefits: Enjoy flexible hours, generous discounts, and access to wellbeing support and training opportunities.
- Why this job: Be part of a dynamic team making a real impact in the local community through outstanding service.
- Qualifications: Previous management experience in retail is essential; a passion for customer service is a must.
- Other info: We promote an inclusive workplace and offer guaranteed interviews for candidates with disabilities.
SPAR Buckley, North Wales
£13.25 p/h, plus bonus opportunity
Min 30 Hours P/W - possibly more hours when the store needs
Must be able to work various shifts between 6am & 11pm including weekends
Are you a dynamic and experienced Leader/Supervisor ready to help at our award-winning Buckley SPAR store in North Wales? We are currently seeking a talented Duty Manager to help drive success and growth in this pivotal role.
Company Overview:
We are a dynamic and innovative retail, wholesale and foodservice business, committed to delivering exceptional customer experiences and staying at the forefront of industry trends. A company that now owns 260 SPAR convenience stores and employs more than 7,000 people, with a turnover of £1.3 billion.
Reporting to the Store Manager, the Duty Manager will be helping to drive growth within the company owned Buckley SPAR store. As a member of the 'Duty Manager' team effective through all operational hours of the store, you will be responsible for supporting the Store Manager in leading and motivating a team of colleagues. You will be a member of the Store Manager's leadership team ensuring excellent customer service, contributing to achieving store sales and profitability through 'Brilliant Basics, Moments of Wow, Food For Later, Food For Now'.
Key Responsibilities:
- Supporting the Store Manager to ensure a safe, legal and high performing store, whilst taking overall responsibility for the entire store during Duty Manager shifts
- Assisting the Store Manager to deliver all store operations, objectives and KPI's
- Managing, coaching and supporting colleagues, assisting in developing a motivated and empowered team through a positive, engaging management style
- Carrying out performance management/absence management as appropriate
- Responsible for occasional opening/closing of the store, colleague safety and stock/cash security/accountability as appropriate during shifts
- Carrying out cash reconciliations, voids and refunds and other 'management' tasks for till colleagues
- Being a role model and leading the team to work together to provide an exceptional customer experience, setting us apart from our competitors
- Working with colleagues to promote the store by identifying and actioning opportunities to engage with and support the local community of Buckley
- Adhering to all company policies and procedures and processes
Duty Manager Skills Required:
- Previous management or supervisor experience within a food retail or similar fast-paced operation
- Committed to achieving and sustaining exceptional customer service standards
- Able to plan, organise and prioritise effectively
- Ability to communicate and influence at all levels
- Able to take appropriate action and make decisions
- Committed to promoting collaborative working
- Enthusiastic and flexible with a positive attitude
- Committed to developing own skills and apply learning to improve own performance
What's in it for you?
- Holiday, Maternity and Paternity leave and pay in excess of statutory entitlements
- Cycle to work scheme
- Develop your skills and capability in a highly supportive and multi-diverse culture
- Outstanding Training & Development opportunities
- Gain hands-on experience in a high volume, fast paced environment
- Enhanced Maternity & Paternity pay packages
- Flexible working hours opportunity
- Excellent additional benefits package including: Early access to your pay through 'EarlyPay'
- 24/7 access to your payslips via HR/Payroll portal
- 12.5% Staff discount on fresh items & 10% Staff Discount on ambient products in our SPAR stores (ex. Alcohol & Cigarettes)
- Wellbeing support - access to emotional support, counselling, legal and financial advice
- Company Pension Scheme
- Company Life Insurance worth 1 x Annual Salary and 6 x Annual Salary with Company Pension Scheme
- NEST pension scheme
- Extra Holiday - Purchase Scheme
- Long Service Awards
If you are a results-driven and community-oriented individual with a passion for retail, we invite you to apply for the position of Duty Manager at SPAR Buckley, Flintshire. Join us in making a difference in the Local community through exceptional service and a commitment to excellence.
Inclusive environment: as a Disability Confident Committed employer we are dedicated to creating a fair, inclusive workplace for all. We offer a Guaranteed Interview Scheme for candidates with disabilities who meet the minimum criteria for the role.
Contact Detail:
A.F. Blakemore & Son Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Duty Manager
✨Tip Number 1
Familiarise yourself with the SPAR brand and its values. Understanding what makes SPAR unique will help you align your approach during interviews and demonstrate your commitment to their mission.
✨Tip Number 2
Highlight your leadership experience in previous roles. Be ready to share specific examples of how you've motivated teams and improved customer service, as these are key aspects of the Duty Manager role.
✨Tip Number 3
Prepare to discuss your ability to handle various operational challenges. Think about times when you've successfully managed shifts, resolved conflicts, or implemented new processes that enhanced store performance.
✨Tip Number 4
Show your enthusiasm for community engagement. Be prepared to talk about how you can contribute to local initiatives and support the Buckley community, as this is an important part of the role.
We think you need these skills to ace Duty Manager
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant management or supervisory experience in food retail or similar fast-paced environments. Emphasise your ability to lead teams and deliver exceptional customer service.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for retail and your commitment to community engagement. Mention specific examples of how you've successfully motivated teams or improved customer experiences in previous roles.
Highlight Key Skills: In your application, clearly outline your skills related to planning, organisation, and communication. Provide examples of how you've made decisions and taken action in past positions to demonstrate your suitability for the Duty Manager role.
Show Enthusiasm: Convey your enthusiasm for the position and the company in your application. Mention why you want to work at SPAR Buckley specifically and how you can contribute to their success and community involvement.
How to prepare for a job interview at A.F. Blakemore & Son Ltd
✨Show Your Leadership Skills
As a Duty Manager, you'll be expected to lead and motivate a team. Be prepared to share examples of how you've successfully managed teams in the past, highlighting your coaching and support strategies.
✨Demonstrate Customer Service Excellence
This role is all about providing exceptional customer experiences. Think of specific instances where you went above and beyond for customers and be ready to discuss how you would implement similar standards at SPAR Buckley.
✨Understand Store Operations
Familiarise yourself with retail operations, especially in a fast-paced environment. Be ready to discuss how you would handle various operational challenges, such as cash management and stock security, during your shifts.
✨Emphasise Community Engagement
SPAR values community involvement. Prepare to talk about how you can promote the store within the local community and any previous experiences you have in engaging with customers and local initiatives.
