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- Tasks: Provide technical support and maintain customer telecom products and services.
- Company: Join a dynamic team focused on innovative cloud-based communication solutions.
- Benefits: Enjoy a competitive salary and opportunities for career growth.
- Why this job: Be part of a supportive culture that values problem-solving and customer satisfaction.
- Qualifications: 2+ years in telecom support, experience with routers and VoIP required.
- Other info: Full clean UK driving licence needed; flexible attitude is a must.
The predicted salary is between 36000 - 60000 £ per year.
This role is ideal for a Senior Technician with extensive hosted VoIP knowledge, familiar with cloud-based communications solutions, experience in both fixed and mobile telecoms, wireless configuration and a knowledge of the challenges faced by businesses in relation to telecoms and connectivity. The role also offers an opportunity to develop into leading the fixed support team.
The successful candidate will be responsible for technical support, and the configuration, installation & maintenance of customer products and services.
Requirements
- Full Clean UK Drivers licence
Experience and Technical Requirements:
- Minimum of 2 years’ experience working within a technical support installation technician role in the telecoms industry
- Minimum of 2 years’ experience configuring Routers, Network switches, Access points, etc.
- Minimum of 1 years’ experience in Hosted VOIP
- Minimum of 1 years’ experience in networking and Wi-Fi
- Experience of dealing with third party service providers
- Experience using Ms Office and working on a CRM System
Desirable Experience:
- Experience working with Gamma
- Experience working with Tp-Link, Draytek etc. managed hardware
Skills required:
- Strong communication skills – a good telephone manner and the ability to communicate both verbally and in writing in a professional manner
- Professional presentation with a flexible, positive attitude
- Good proactive, problem-solving skills
- Ability to understand the needs of our customers, keeping them in mind when taking actions or making decisions
- Excellent attention to detail and strong numeric skills
- Ability to grasp new concepts and terminology and learn new systems and services quickly
Excellent salary package in offer for the right candidate!
Network Telecommunications Engineer employer: JHL Communications Ltd
Contact Detail:
JHL Communications Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Network Telecommunications Engineer
✨Tip Number 1
Make sure to brush up on your hosted VoIP knowledge and cloud-based communication solutions. Being able to discuss specific technologies or experiences you've had with these systems can really set you apart during the interview.
✨Tip Number 2
Familiarise yourself with the latest trends and challenges in the telecoms industry. Showing that you understand the current landscape and can speak to how it affects businesses will demonstrate your expertise and commitment to the role.
✨Tip Number 3
Prepare to discuss your experience with configuring routers, network switches, and access points. Be ready to provide examples of past projects or challenges you've faced, as this will highlight your hands-on experience and problem-solving skills.
✨Tip Number 4
Since strong communication skills are essential for this role, practice articulating your thoughts clearly and professionally. Consider doing mock interviews with a friend to refine your verbal communication and ensure you present yourself well.
We think you need these skills to ace Network Telecommunications Engineer
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience in technical support and installation within the telecoms industry. Emphasise your knowledge of hosted VoIP, cloud-based communications, and any relevant hardware you've worked with.
Craft a Strong Cover Letter: In your cover letter, explain why you're passionate about the role of Network Telecommunications Engineer. Mention specific experiences that demonstrate your problem-solving skills and ability to communicate effectively with customers.
Showcase Relevant Skills: Clearly outline your technical skills related to configuring routers, network switches, and access points. Include any experience with third-party service providers and your proficiency in using MS Office and CRM systems.
Proofread Your Application: Before submitting, carefully proofread your application for any spelling or grammatical errors. A well-presented application reflects your attention to detail, which is crucial for this role.
How to prepare for a job interview at JHL Communications Ltd
✨Showcase Your Technical Expertise
Be prepared to discuss your experience with hosted VoIP and cloud-based communications solutions. Highlight specific projects or challenges you've faced in the telecoms industry, especially those involving routers, network switches, and access points.
✨Demonstrate Problem-Solving Skills
Prepare examples of how you've tackled technical issues in the past. Employers appreciate candidates who can think on their feet and provide solutions, so be ready to explain your thought process during these situations.
✨Communicate Effectively
Strong communication skills are essential for this role. Practice articulating your thoughts clearly and professionally, both verbally and in writing. Consider how you would explain complex technical concepts to a non-technical audience.
✨Understand Customer Needs
Research common challenges businesses face regarding telecoms and connectivity. Be ready to discuss how you can address these needs and improve customer satisfaction, demonstrating that you keep the customer at the forefront of your decisions.
