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- Tasks: Provide top-notch IT support via phone and email, ensuring customer satisfaction.
- Company: Join a thriving company focused on growth and exceptional customer service.
- Benefits: Enjoy hybrid working, training opportunities, and a supportive company culture.
- Why this job: Perfect for those wanting to develop skills and build a long-term career in IT.
- Qualifications: Experience in 2nd line support and knowledge of Office 365, Azure, and networking required.
- Other info: Applicants must be based in the UK.
The predicted salary is between 30000 - 42000 £ per year.
We have an exciting opportunity for a 2nd Line IT Support Advisor to join a thriving company during a time of growth. For this company, providing a high level of customer service is pivotal towards their Managed Services offerings, therefore the successful candidate will be a strong communicator via email, phone and email with a person-centred approach. If you are looking to join a company where you can grow, develop your skills and build a long-term career, this is the opportunity for you!
Essential Requirements:
- Experience in a 2nd line support capacity – telephone, email etc.
- Office 365 / Azure Active Directory
- Exchange
- Networking – DNS, Firewalls, Routers
- Customer focused
Desired Skills:
- Certifications – MCITP, CompTIA, Network+
- Experience in an MSP environment
- Telco exposure
The company offers a great company culture, paired with training and opportunities for progression. Applicants must be based in the UK.
Contact Detail:
Spectrum IT Recruitment Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Second Line Support Analyst
✨Tip Number 1
Familiarise yourself with the specific technologies mentioned in the job description, such as Office 365 and Azure Active Directory. Being able to discuss your hands-on experience with these tools during an interview will demonstrate your suitability for the role.
✨Tip Number 2
Brush up on your communication skills, especially in a customer service context. Since this role requires strong communication via phone and email, practice articulating technical concepts in a clear and friendly manner.
✨Tip Number 3
Research the company culture and values. Understanding what they prioritise can help you tailor your responses in interviews and show that you’re a good fit for their team.
✨Tip Number 4
If you have any relevant certifications like MCITP or CompTIA, be prepared to discuss how they apply to the role. Highlighting your qualifications can set you apart from other candidates.
We think you need these skills to ace Second Line Support Analyst
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience in 2nd line support, particularly with Office 365, Azure Active Directory, and networking. Use specific examples to demonstrate your skills and achievements in these areas.
Craft a Compelling Cover Letter: Write a cover letter that showcases your customer service skills and your person-centred approach. Mention why you are interested in this role and how you can contribute to the company's growth and culture.
Highlight Relevant Certifications: If you have certifications like MCITP, CompTIA, or Network+, be sure to mention them prominently in your application. These qualifications can set you apart from other candidates.
Show Enthusiasm for Growth: Express your desire for professional development and long-term career growth in your application. Companies appreciate candidates who are eager to learn and advance within the organisation.
How to prepare for a job interview at Spectrum IT Recruitment
✨Showcase Your Technical Skills
Make sure to highlight your experience with Office 365, Azure Active Directory, and networking concepts like DNS and firewalls. Be prepared to discuss specific scenarios where you've successfully resolved technical issues.
✨Demonstrate Customer Service Excellence
Since the company values high levels of customer service, share examples of how you've effectively communicated with customers in previous roles. Emphasise your person-centred approach and how it has positively impacted customer satisfaction.
✨Prepare for Scenario-Based Questions
Expect questions that assess your problem-solving abilities in real-world situations. Practice articulating your thought process when troubleshooting common IT issues, as this will demonstrate your analytical skills and experience in a 2nd line support role.
✨Express Your Desire for Growth
The company is looking for candidates who want to develop their skills and build a long-term career. Be sure to convey your enthusiasm for learning and how you see yourself progressing within the organisation.
