Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Provide 2nd line IT support and assist with troubleshooting and administration tasks.
- Company: Join a growing consultancy firm making waves across the UK.
- Benefits: Enjoy a competitive salary, supportive environment, and opportunities for growth.
- Why this job: Be part of exciting IT projects and enhance your skills in a collaborative team.
- Qualifications: Minimum 2 years in IT support, expertise in Windows, and strong communication skills required.
- Other info: ITIL certification and mentoring experience are a plus!
The predicted salary is between 19800 - 33000 £ per year.
Looking for your next challenge in IT support? Peaple Talent has recently partnered with an organically growing consultancy firm based across the UK, hiring an IT Support Engineer to join a dynamic team in Newark-on-Trent. This full-time, onsite role involves providing 2nd line IT support while also assisting with 1st line support and IT administration.
What You’ll Do:
- IT Support and Troubleshooting: Manage incidents, service requests, and problems using Cherwell Service Desk. Troubleshoot and resolve escalated issues from the 1st line team. Deliver basic application support and training to users.
- Onsite and Regional Support: Provide onsite support to regional offices and enhance IT frameworks. Define stakeholder needs and implement support solutions. Manage site-specific IT projects, including office moves. Handle budget requirements for regional IT initiatives.
What We’re Looking For:
- Required Skills and Experience: Minimum 2 years of experience in an IT support role. Proven expertise in 2nd line IT support. Proficiency with Windows 10/11 and PC imaging software. Familiarity with Apple iPhone/iPad products.
- Desirable Qualifications: ITIL certification is a plus. Experience mentoring junior team members. Knowledge of automation tools for efficiency improvements. Strong verbal and written communication skills.
What’s in It for You?
- A collaborative and supportive work environment.
- Opportunities to work on exciting IT projects.
- Competitive salary and benefits package.
- Growth and development opportunities within the IT team.
If you’re ready to make an impact, apply now!
Contact Detail:
Peaple Talent Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Onsite IT Support
✨Tip Number 1
Familiarise yourself with the Cherwell Service Desk platform, as it's a key tool for managing incidents and service requests in this role. Understanding how to navigate and utilise it effectively can set you apart from other candidates.
✨Tip Number 2
Brush up on your troubleshooting skills, especially for Windows 10/11 and Apple devices. Being able to demonstrate your problem-solving abilities during the interview will show that you're ready to tackle the challenges of the job.
✨Tip Number 3
Highlight any experience you have with mentoring or training others, as this is a desirable quality for the role. Be prepared to discuss specific examples of how you've supported junior team members in the past.
✨Tip Number 4
Research the company’s recent IT projects and initiatives. Showing that you understand their current goals and challenges will demonstrate your genuine interest in the position and help you stand out during the interview process.
We think you need these skills to ace Onsite IT Support
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your relevant experience in IT support, particularly your 2nd line support skills. Include specific examples of troubleshooting and resolving issues, as well as any experience with Windows 10/11 and Apple products.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for IT support and your ability to work collaboratively in a team. Mention your familiarity with tools like Cherwell Service Desk and how you can contribute to enhancing IT frameworks.
Highlight Relevant Skills: In your application, emphasise your strong verbal and written communication skills, as well as any experience mentoring junior team members. If you have an ITIL certification or knowledge of automation tools, make sure to include these as they are desirable qualifications.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism, which is crucial in an IT support role.
How to prepare for a job interview at Peaple Talent
✨Showcase Your Technical Skills
Be prepared to discuss your experience with 2nd line IT support, particularly your proficiency with Windows 10/11 and PC imaging software. You might be asked to troubleshoot a common issue, so brush up on your problem-solving techniques.
✨Demonstrate Communication Skills
Since strong verbal and written communication skills are essential for this role, practice explaining technical concepts in simple terms. You may need to convey information to non-technical users, so clarity is key.
✨Highlight Your Teamwork Experience
This position involves working closely with a dynamic team, so be ready to share examples of how you've collaborated with others in previous roles. Mention any experience mentoring junior team members, as this is a desirable quality.
✨Prepare Questions About the Role
Show your interest in the position by preparing thoughtful questions about the company's IT projects and support frameworks. This demonstrates your enthusiasm and helps you assess if the company is the right fit for you.
