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- Tasks: Manage and optimise BCG's hotel supply chain, ensuring competitive rates and data integrity.
- Company: Join Boston Consulting Group, a leader in business strategy since 1963, driving transformation globally.
- Benefits: Enjoy a collaborative work environment with opportunities for professional growth and development.
- Why this job: Be part of a dynamic team that influences travel experiences and drives cost savings.
- Qualifications: Bachelor's degree and 5-7 years in the travel industry, ideally with hotel experience.
- Other info: Fluency in English required; second language is a plus.
The predicted salary is between 36000 - 60000 £ per year.
Boston Consulting Group partners with leaders in business and society to tackle their most important challenges and capture their greatest opportunities. BCG was the pioneer in business strategy when it was founded in 1963. Today, we help clients with total transformation-inspiring complex change, enabling organizations to grow, building competitive advantage, and driving bottom-line impact.
To succeed, organizations must blend digital and human capabilities. Our diverse, global teams bring deep industry and functional expertise and a range of perspectives to spark change. BCG delivers solutions through leading-edge management consulting along with technology and design, corporate and digital ventures-and business purpose. We work in a uniquely collaborative model across the firm and throughout all levels of the client organization, generating results that allow our clients to thrive.
Enterprise Services (ES) was established in 2022 to provide resilient, scalable and cost-competitive services to BCGers around the world. It includes a range of business-critical activities including BCG's Global Travel team, which delivers the latest strategic thinking for the BCG Travel Program while focusing on traveler experience, digital innovation, and leading change to keep a handle on travel cost.
The Global Travel Hotel Program Manager will serve as a key member of the Global Travel team, and partner within the team to oversee and optimize an end-to-end hotel supply chain (both offline and online channels). This includes negotiating competitive rates, managing data integrity across booking tools, and proactively identifying opportunities for improvement-ultimately ensuring that the hotel program aligns with the firm's strategic objectives and delivers measurable value to stakeholders.
The specific responsibilities of this position will include, but not be limited to:
- Program Strategy & Negotiations
- Proactively contribute to and help refine the global hotel program strategy, ensuring alignment with the Global Travel Executive Director's vision
- Collaborate with vendors to source and negotiate competitive rates, leveraging BCG's global spend to drive cost savings
- Assist in the implementation of travel-related projects, ensuring timely delivery and contributing to additional initiatives as required
- Hotel Content & Quality Management
- Ensure all negotiated hotel content is accurately reflected and accessible in TMC reservation systems and online booking tools
- Conduct detailed quality checks on both the ongoing case team hotel rates and the annual global hotel program rates, including RFP processes
- Monitor data accuracy, perform quality control, and recommend improvements to close identified gaps
- Data & Performance Management
- Evaluate and report on key performance indicators and metrics to track program success
- Support reporting cycles by collecting, validating, and testing data from third-party vendors
- Stakeholder Engagement & Communications
- Engage with global, regional, and local stakeholders to understand and address evolving travel needs
- Demonstrate a strong passion and strategic mindset for building awareness and demand-generation initiatives tailored to target audiences
- Coordinate communications, ensure consistency, manage change, and promote best practices in the execution of hotel and travel program activities across selected countries
YOU'RE GOOD AT
- Communication, interpersonal and teaming skills
- Judgment in verbal and written communication
- Ability to collaborate with cross-functional teams
- Ability to work effectively in team environment and independently
- Work management, organization and planning
- Flexibility to multi-task on different projects in a reliable and timely fashion
- Ability to plan work effectively and prioritize work even in stressful situations
- Customer and business focus
- Demonstrated responsiveness, initiative, and service orientation
- Professional and courteous approach and style
- Understanding of the value of an iterative process
- Demonstrated interest towards expanding his/her knowledge on travel processes
- Values and ethics
- Ability to maintain a high level of confidentiality
- Ability to interpret rules and guidelines flexibly to enhance the business and in keeping with BCG's values and culture
- Receptiveness to feedback and motivated to quickly learn new topics and skills
What You'll Bring
- Bachelor's degree in business, hospitality management or related field
- 5-7 years of directly related experience in the travel industry, ideally with exposure to hotels and exposure to hotel pricing principles, inventory steering, and delivering hotel contracting projects
- Deep experience building and maintaining productive relationships with travel suppliers (ideally hotels) to maximize value and savings
- Expertise with change management within a global environment & sensitivity to multinational cultural differences
- Fluency with MS Office, including the ability to design, enhance, and maintain spreadsheets, databases, slide decks, and documents
- GDS (Global Distribution Systems) proficiency is highly desirable (Amadeus and/or Sabre)
- Knowledge of the Cvent Transient RFP process is preferred
- Sound analytical skills and a willingness to explore data from different angles, combined with strong communication to present findings clearly and a keen attention to detail
- Fluency in English required, and Second language will be advantageous
Hotel Program Manager employer: Boston Consulting Group
Contact Detail:
Boston Consulting Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Hotel Program Manager
✨Tip Number 1
Familiarise yourself with the latest trends in hotel management and travel programs. Understanding the current market dynamics will help you speak confidently about how you can contribute to BCG's Global Travel team.
✨Tip Number 2
Network with professionals in the travel industry, especially those who have experience with hotel contracting and negotiations. Building these connections can provide valuable insights and potentially lead to referrals.
✨Tip Number 3
Prepare to discuss your experience with data analysis and performance metrics. Be ready to share specific examples of how you've used data to drive improvements in previous roles, as this aligns closely with the responsibilities of the position.
✨Tip Number 4
Showcase your communication skills by engaging with BCG's content on social media or their website. Commenting thoughtfully on their posts can demonstrate your interest in the company and its values, making you more memorable to recruiters.
We think you need these skills to ace Hotel Program Manager
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in the travel industry, particularly with hotels. Emphasise your skills in negotiation, data management, and stakeholder engagement, as these are crucial for the Hotel Program Manager role.
Craft a Compelling Cover Letter: In your cover letter, express your passion for the travel industry and your understanding of BCG's values. Discuss how your background aligns with the responsibilities of the role, particularly your experience in managing hotel programs and negotiating rates.
Showcase Your Analytical Skills: Since the role requires strong analytical skills, include examples in your application that demonstrate your ability to evaluate data and report on key performance indicators. This could be through previous projects or roles where you successfully managed data-driven decisions.
Highlight Communication Skills: Given the importance of communication in this role, provide specific examples of how you've effectively collaborated with cross-functional teams or engaged with stakeholders. This will show your ability to work in a team environment and manage relationships.
How to prepare for a job interview at Boston Consulting Group
✨Research BCG's Values and Culture
Before your interview, take some time to understand Boston Consulting Group's core values and culture. This will help you align your answers with what they prioritise, showing that you're a good fit for their team.
✨Prepare for Behavioural Questions
Expect questions that assess your communication, teamwork, and problem-solving skills. Use the STAR method (Situation, Task, Action, Result) to structure your responses, highlighting relevant experiences from your past roles.
✨Showcase Your Analytical Skills
Given the data management aspect of the role, be prepared to discuss how you've used analytical skills in previous positions. Bring examples of how you've evaluated performance metrics or improved processes based on data insights.
✨Demonstrate Flexibility and Adaptability
The travel industry can be unpredictable, so highlight your ability to manage multiple projects and adapt to changing circumstances. Share specific instances where you've successfully navigated challenges or changes in your work environment.
