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- Tasks: Act as the main contact for residents, addressing concerns and providing updates.
- Company: Join a reputable organisation working on a key infrastructure project near Heathrow Airport.
- Benefits: Earn £15-£17 per hour temporarily, with a permanent salary of £36,000 after transition.
- Why this job: Make a real difference in the community while developing valuable stakeholder management skills.
- Qualifications: Experience in customer-facing roles; strong communication and organisational skills required.
- Other info: Opportunity for a temp-to-perm role with a supportive project team.
Location: Heathrow Area, London
Job Type: Temporary to Permanent
Temporary Hourly Rate: £15 - £17 per hour (dependent on experience)
Permanent Salary: £36,000 per annum (following successful temporary period)
Are you an empathetic, proactive, and highly organised individual with a passion for community engagement? Looking for a fantastic Temp-to-Perm opportunity in the Heathrow area where you can build strong relationships and make a real difference? If so, we want to hear from you!
We are seeking a dedicated and skilled Resident Liaison Officer to join our team working on a key infrastructure project in the vicinity of Heathrow Airport. This is an excellent opportunity to start on a temporary basis with a clear pathway to a permanent role, where you will be the crucial link between the project and the local community.
Your key responsibilities will include:
- Being the primary point of contact for residents affected by the infrastructure works, addressing their queries, concerns, and providing timely updates.
- Establishing and maintaining strong, positive relationships with residents, community groups, and local stakeholders.
- Effectively communicating complex project information in a clear, concise, and accessible manner through various channels (e.g., face-to-face meetings, newsletters, drop-in sessions, phone calls, emails).
- Organising and facilitating resident engagement activities, such as community meetings, information sessions, and site visits.
- Proactively identifying and addressing potential issues and concerns raised by residents, escalating complex matters appropriately.
- Maintaining accurate records of all resident interactions, enquiries, and resolutions.
- Working closely with the project team, including site managers, engineers, and communication specialists, to ensure a coordinated approach to resident engagement.
- Monitoring and reporting on resident feedback to the project team to inform decision-making and mitigate potential impacts.
- Assisting with the development and distribution of project information materials.
- Ensuring compliance with relevant stakeholder engagement plans and procedures.
To be successful in this role, you will possess:
- Proven experience in a customer-facing role with strong communication and interpersonal skills. Experience as a Resident Liaison Officer (RLO) or in community engagement/public relations is highly desirable.
- Exceptional communication and interpersonal skills, with the ability to build rapport and trust with diverse communities.
- Strong empathy and the ability to understand and address resident concerns sensitively and professionally.
- Excellent organisational and administrative skills, with the ability to manage multiple tasks and prioritise effectively.
- Proficiency in using Microsoft Office Suite (Word, Excel, PowerPoint, Outlook).
- The ability to work independently and as part of a team.
- A proactive and solution-oriented approach to problem-solving.
- Excellent attention to detail and accuracy.
- A valid UK Driving Licence and access to your own vehicle may be required due to the location and potential need for travel within the Heathrow area.
Why this is a great opportunity:
- Temp-to-Perm Pathway: Secure a permanent position with a reputable organisation following a successful temporary period.
- Competitive Hourly Rate: Earn £15 - £17 per hour while on the temporary contract.
- Permanent Salary: Enjoy a salary of £36,000 per annum upon successful transition to a permanent role.
- Work on a Significant Project: Contribute to a key infrastructure development in a prominent location.
- Make a Real Difference: Be the voice of the community and ensure their needs are considered throughout the project.
- Develop Your Stakeholder Management Skills: Gain valuable experience in engaging with a diverse range of stakeholders.
- Collaborative Environment: Work within a dynamic and supportive project team.
If you are a motivated and empathetic individual looking for a fantastic Temp-to-Perm opportunity in the Heathrow area where you can build a rewarding career in resident liaison, we encourage you to apply!
Contact Detail:
Skilled Careers Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Resident Liaison officer
✨Tip Number 1
Familiarise yourself with the local community around Heathrow. Understanding their concerns and needs will help you connect better during interviews and demonstrate your commitment to being an effective Resident Liaison Officer.
✨Tip Number 2
Network with professionals in community engagement or public relations. Attend local events or join relevant online forums to build relationships that could provide insights into the role and potentially lead to referrals.
✨Tip Number 3
Prepare to discuss specific examples of how you've successfully managed resident or community relations in the past. Highlighting your experience in resolving conflicts or addressing concerns will showcase your suitability for the role.
✨Tip Number 4
Research the infrastructure project you'll be involved with. Being knowledgeable about the project's goals and potential impacts on the community will allow you to speak confidently about how you can contribute as a liaison officer.
We think you need these skills to ace Resident Liaison officer
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in customer-facing roles, particularly any work as a Resident Liaison Officer or in community engagement. Use specific examples to demonstrate your communication and interpersonal skills.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for community engagement and your proactive approach. Mention how your skills align with the responsibilities of the role, such as building relationships and addressing resident concerns.
Highlight Relevant Skills: In your application, emphasise your organisational skills, attention to detail, and proficiency in Microsoft Office. These are crucial for managing multiple tasks and maintaining accurate records as a Resident Liaison Officer.
Showcase Empathy and Problem-Solving: Provide examples in your application that demonstrate your ability to empathise with residents and address their concerns sensitively. Highlight any previous experiences where you successfully resolved issues or improved community relations.
How to prepare for a job interview at Skilled Careers Ltd
✨Show Your Empathy
As a Resident Liaison Officer, empathy is key. Be prepared to share examples of how you've successfully addressed resident concerns in the past. This will demonstrate your ability to connect with the community and understand their needs.
✨Communicate Clearly
Effective communication is crucial for this role. Practice explaining complex information in simple terms. You might be asked to describe how you would communicate project updates to residents, so think about your approach beforehand.
✨Highlight Organisational Skills
This position requires excellent organisational abilities. Be ready to discuss how you manage multiple tasks and prioritise effectively. Consider sharing specific tools or methods you use to stay organised in your work.
✨Demonstrate Proactivity
A proactive approach is essential for identifying and addressing potential issues. Prepare to give examples of times when you've taken initiative to solve problems before they escalated, showcasing your solution-oriented mindset.
