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- Tasks: Be the go-to person for customer queries, processing orders, and resolving issues.
- Company: Join a dynamic team dedicated to exceptional customer service and continuous improvement.
- Benefits: Earn £26,000-£32,000, enjoy career growth, and receive comprehensive training.
- Why this job: Make a real impact by leaving customers with a positive experience every time.
- Qualifications: Bring your excellent phone manner, problem-solving skills, and empathy to the role.
- Other info: Full-time hours from 07:30 to 17:00 in a vibrant Andover location.
Are you passionate about helping others? Do you thrive in dynamic environments? Ready to take customer service to the next level? We are currently looking for a Customer Support Advisor to join our vibrant team in Andover!
As a Customer Support Advisor, you will be the cornerstone of our customer relations. Your main responsibilities will include:
- Answering incoming telephone calls
- Processing orders via phone and email
- Handling returns
- Logging customer complaints with precision
You’ll collaborate closely with Account Managers and the Quoting team, ensuring seamless operations and full informed delivery service. Above all, your goal will be to leave every customer with a positive impression, regardless of the outcome.
Hours of Work: Full Time, 07:30-17:00
Customer Support Advisor Requirements:
- Excellent phone manner that’s engaging, polite, and professional
- Ability to work under pressure with multiple priorities
- Strong common sense and logical problem-solving approach
- Empathy, resilience, and flexibility to adapt to changing situations
- Keen attention to detail and ability to make decisions that benefit customers
Customer Support Advisor Benefits:
- £26,000-£32,000 DOE
- Professional growth within a supportive team environment
- Opportunities for career progression
- Comprehensive training and development programmes
Meet the Organisation: Who We Are and What We Do
Join our dynamic organisation where our mission is to provide unparalleled customer service and support. We pride ourselves on our dedicated team and believe in continuous improvement and innovation. Our commitment to our customers and our staff sets us apart in the industry.
If you think you are the perfect fit for this Customer Support Advisor role, please apply now and embark on an exciting career journey with us.
Customer Support Advisor employer: CV-Library
Contact Detail:
CV-Library Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Support Advisor
✨Tip Number 1
Familiarise yourself with our company values and mission. Understanding what we stand for will help you align your responses during the interview, showcasing your passion for customer service and how you can contribute to our goals.
✨Tip Number 2
Prepare examples from your past experiences that demonstrate your problem-solving skills and ability to handle pressure. We value resilience and flexibility, so think of situations where you successfully navigated challenges in a customer service role.
✨Tip Number 3
Practice your phone manner by role-playing common customer scenarios with a friend. This will help you refine your communication skills and ensure you come across as engaging, polite, and professional during the actual calls.
✨Tip Number 4
Research common customer support tools and software that we might use. Being knowledgeable about these tools can give you an edge and show us that you're proactive and ready to hit the ground running.
We think you need these skills to ace Customer Support Advisor
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in customer service. Emphasise skills like problem-solving, empathy, and attention to detail, as these are crucial for the Customer Support Advisor role.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for helping others and your ability to thrive in dynamic environments. Mention specific examples of how you've positively impacted customer experiences in previous roles.
Highlight Relevant Skills: In your application, clearly outline your excellent phone manner, ability to work under pressure, and logical problem-solving approach. These skills are essential for the position and should be front and centre.
Show Enthusiasm for the Company: Research the organisation and express your enthusiasm for their mission and values in your application. Demonstrating that you align with their commitment to customer service will make your application stand out.
How to prepare for a job interview at CV-Library
✨Show Your Passion for Helping Others
Make sure to express your enthusiasm for customer service during the interview. Share specific examples of how you've gone above and beyond to assist customers in previous roles, as this will demonstrate your commitment to providing excellent support.
✨Demonstrate Problem-Solving Skills
Prepare to discuss scenarios where you've successfully resolved customer issues. Highlight your logical approach and common sense in tackling challenges, as this is crucial for a Customer Support Advisor role.
✨Exhibit Empathy and Resilience
Be ready to showcase your ability to empathise with customers, especially in difficult situations. Share stories that illustrate your resilience and flexibility when dealing with changing circumstances or high-pressure environments.
✨Ask Insightful Questions
At the end of the interview, ask thoughtful questions about the team dynamics, training programmes, and opportunities for career progression. This shows your genuine interest in the role and helps you assess if the company is the right fit for you.
