Reservations Agent

Reservations Agent

Do you have the skills to fill this role Read the complete details below, and make your application today.

About the role

This is a highly customer focused role, dealing with a number of regular guests and business associates over the phone and via email. As a Reservations Agent it would be your responsibility to coordinate and control all accommodation bookings at the hotel. A high level of written and verbal communication skills will be required. You will need to be analytical, confident in dealing with people over the telephone and able to meet the needs of both the guest and the hotel. You will have experience of working in a reservations role ideally in 5 star properties and have a working knowledge of the property management system Opera.

We welcome candidates with the drive and commitment to:

• Effectively deal with all telephone and email inquiries.
• To take and input bookings via different channels, entering the correct details into the property management system Opera and SynXis.
• To assist the controlling of business mix and room rates.
• Maintain a proficient relationship with agencies and corporate companies.
• Assisting the Spa Team with Spa reservations.
• Ensure all guest requirements have been satisfied throughout the booking process.
• To be fully knowledgeable of the facilities available within the hotel and related costs.
• Effectively communicate with all departments all details of upcoming arrivals, including but not limited to special request bookings and last minute changes.

About The Beaumont:

Since opening in 2014, this privately owned and independently run five-star hotel has established an enviable reputation for its thoughtful, friendly service, winning many accolades, including Hotel of the Year Overall at the Preferred Hotels & Resorts Awards of Excellence 2024.Our people are the beating heart of The Beaumont Mayfair. Dedicated, passionate and entirely focused on the comfort of our guests, our team go above and beyond to deliver exceptional experiences every time. The Beaumont Mayfair has been a beacon of quiet luxury, and its chic Art Deco interiors have recently been refurbished and refined by legendary New York designer Thierry Despont.With 101 beautifully appointed rooms, glamorous world class dining, including The Colony Grill, The Gatsby Room andLe Magritte Bar & Terrace, three beautifully appointed private dining rooms, and well as The Beaumont Spa, The Beaumont Mayfair offers the perfect balance of comfort and decadence.

Why work with us:

In addition to being part of a vibrant company grounded in a passionate set of beliefs and values, we are dedicated to nurturing and supporting our team.

Career progression is important to us. Therefore, we create a personal career pathway for everyone who works here and aim to fill most of our vacancies internally, creating solid advancement opportunities and a strong basis for a long-term career in hospitality.

Our other benefits include:

• A competitive salary package.
• CODE APP Discounts
• 28 days holiday per annum including bank holidays.
• Discount in Hotel Restaurant outlets and spa.
• Monthly allowance for personal gym.
• Nutritious, complimentary meals at work.
• Ongoing training opportunities.
• Healthcare benefits and subsidiaries.
• Season ticket loans.
• Pension contributions.
• Personal recognition awards.
• Exciting social celebrations and events.
• Employee assistance program and helpline.
• Complimentary laundry service for uniforms/business attire.

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