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- Tasks: Lead the ServiceNow platform, driving strategy and governance while managing a high-performing team.
- Company: AB Agri is a dynamic company focused on innovation in agriculture and technology.
- Benefits: Enjoy hybrid working, free onsite parking, complimentary drinks, and lunch options.
- Why this job: Shape a global platform, influence senior leaders, and enhance user experience in a collaborative culture.
- Qualifications: Expertise in ServiceNow, strong stakeholder management, and leadership experience required.
- Other info: This role offers visibility at CXO level and the chance to build your professional brand.
The predicted salary is between 43200 - 72000 £ per year.
Are you a seasoned ServiceNow expert ready to take full ownership of an enterprise platform and lead it to the next level? Do you want to build and scale a best-in-class capability that drives automation, integration, and outstanding user experience across a global business?
We’re looking for an established ServiceNow Platform Manager to shape and lead the strategic direction of our ServiceNow ecosystem. This is a high-impact role with the scope to define and grow the platform from the ground up—working closely with senior leaders and cross-functional teams to deliver measurable value. With visibility at the highest levels, it’s a unique opportunity to build your brand and influence as a trusted advisor at CXO level.
What you’ll be doing:
- Own and define the strategic roadmap for the ServiceNow platform, ensuring alignment with business goals and technology vision.
- Lead platform governance, driving best practices, compliance, and continuous improvement across ITSM, ITOM, HRSD, and related modules.
- Act as the senior point of accountability for ServiceNow performance, scalability, and value delivery across the enterprise.
- Build strong relationships with senior stakeholders to identify opportunities, gather requirements, and evangelise platform capabilities.
- Manage a team of ServiceNow specialists, providing leadership, coaching, and clear direction to deliver a high-performing internal capability.
- Oversee prioritisation and delivery of platform enhancements, upgrades, and new functionality in partnership with business units and technical teams.
- Represent the platform at CXO-level forums, influencing decision-making and ensuring ServiceNow is embedded as a strategic enabler.
- Monitor platform usage and performance, ensuring an excellent user experience and proactive resolution of issues.
What you’ll bring:
- Deep expertise in managing ServiceNow at an enterprise level, with hands-on experience across ITSM and ITOM modules.
- Proven experience owning a ServiceNow roadmap and delivering platform strategy, governance, and continuous improvement.
- Strong stakeholder management skills, with a track record of influencing senior leaders and aligning technology with business priorities.
- Experience leading and developing high-performing technical teams, including developers and system administrators.
- ServiceNow certifications such as Certified System Administrator and Implementation Specialist (or equivalent experience).
- A strategic mindset with the ability to balance long-term vision with hands-on execution and operational delivery.
- Strong understanding of Service Management frameworks (e.g. ITIL v4) and experience driving service excellence.
- Excellent communication and presentation skills, with the credibility to operate at CXO level across a complex, multi-business environment.
Location: Hybrid, a mix of office and homeworking. This role will be based at our Peterborough offices on the Lynchwood Business Park. The office has recently been renovated and along with a modern work environment has great public transport links, free onsite parking, free drink facilities, free lunch option each day and a great team culture.
Contact Detail:
AB Agri Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land ServiceNow Platform Manager
✨Tip Number 1
Familiarise yourself with AB Agri's business model and their specific use of ServiceNow. Understanding their strategic goals will help you tailor your discussions and demonstrate how your expertise can directly contribute to their objectives.
✨Tip Number 2
Network with current or former employees of AB Agri, especially those in IT or management roles. They can provide valuable insights into the company culture and expectations for the ServiceNow Platform Manager position.
✨Tip Number 3
Prepare to discuss specific examples of how you've successfully managed ServiceNow platforms in the past. Highlight your experience with ITSM and ITOM modules, as well as any measurable outcomes from your previous roles.
✨Tip Number 4
Showcase your leadership skills by preparing to discuss how you've developed high-performing teams in the past. Be ready to share your approach to coaching and mentoring, as this is a key aspect of the role.
We think you need these skills to ace ServiceNow Platform Manager
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your deep expertise in managing ServiceNow, particularly your hands-on experience with ITSM and ITOM modules. Use specific examples to demonstrate how you've owned a ServiceNow roadmap and delivered platform strategy.
Craft a Compelling Cover Letter: In your cover letter, emphasise your stakeholder management skills and provide examples of how you've influenced senior leaders. Mention your strategic mindset and ability to balance long-term vision with operational delivery.
Showcase Relevant Certifications: List any relevant ServiceNow certifications, such as Certified System Administrator or Implementation Specialist, prominently in your application. This will help establish your credibility and expertise in the field.
Highlight Leadership Experience: Detail your experience in leading and developing high-performing technical teams. Provide examples of how you've coached team members and delivered a high-performing internal capability, as this is crucial for the role.
How to prepare for a job interview at AB Agri
✨Showcase Your ServiceNow Expertise
Be prepared to discuss your hands-on experience with ServiceNow, particularly in ITSM and ITOM modules. Highlight specific projects where you have successfully managed the platform and delivered measurable results.
✨Demonstrate Strategic Thinking
Articulate your vision for the ServiceNow platform and how it aligns with business goals. Be ready to discuss how you would define and execute a strategic roadmap that drives automation and enhances user experience.
✨Highlight Stakeholder Management Skills
Prepare examples of how you've built strong relationships with senior stakeholders. Discuss how you've influenced decision-making at the CXO level and aligned technology initiatives with business priorities.
✨Emphasise Leadership Experience
Share your experience in leading and developing high-performing teams. Talk about your approach to coaching and providing clear direction to ensure your team delivers exceptional results.
