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- Tasks: Join our team as a Senior Service Advisor, guiding customers through vehicle service and repairs.
- Company: Be part of a leading main dealership known for its dynamic Aftersales team in Stockport.
- Benefits: Enjoy a competitive salary, performance bonuses, pension scheme, and other fantastic perks.
- Why this job: This role offers a chance to excel in customer service while working in a supportive environment.
- Qualifications: Previous experience as a Service Advisor or similar role is essential, along with strong communication skills.
- Other info: Opportunity to work in a fast-paced environment with a focus on professional growth.
Our client, a main dealership, is looking for a high-performing Senior Service Advisor to join their dynamic and successful Aftersales team in Stockport.
The Senior Service Advisor role comes with a competitive salary of £33,250 plus bonus with an excellent benefits package.
- Company Benefits Scheme
- Company Pension
- Performance Bonus
Key Service Advisor Roles and Responsibilities:
- Ensure customers are aware of service and repair work required to their vehicles in a professional manner
- Advise on estimated costs of repairs and work to be undertaken
- Sell additional products as appropriate to customers’ needs
- Advise on timescales and collection arrangements
- Produce job cards on the in-house computer system
- Update customer and vehicle records
- Document all warranty work in accordance with manufacturer policy
- Preparation and completion of invoices
Minimum Service Advisor Requirements:
- Experience in a similar role, as a Service Admin / Service Advisor or similar
- An ability to sell additional products and services to customers
- Experience in using commercial databases
- Excellent communication skills and the ability to deliver outstanding customer service
- The ability to manage multiple tasks
Senior Service Advisor employer: Holt Recruitment Ltd
Contact Detail:
Holt Recruitment Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Senior Service Advisor
✨Tip Number 1
Familiarise yourself with the latest automotive technologies and trends. Being knowledgeable about new products and services will not only help you in conversations with customers but also demonstrate your commitment to the role.
✨Tip Number 2
Practice your communication skills, especially in handling customer queries and complaints. Role-playing scenarios with a friend can help you feel more confident and prepared for real-life interactions during the interview.
✨Tip Number 3
Network with current or former employees of the dealership. They can provide valuable insights into the company culture and expectations, which can help you tailor your approach during the interview.
✨Tip Number 4
Prepare specific examples from your past experience that showcase your ability to manage multiple tasks and deliver excellent customer service. This will help you stand out as a candidate who can thrive in a fast-paced environment.
We think you need these skills to ace Senior Service Advisor
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience as a Service Advisor or in a similar role. Emphasise your communication skills and ability to manage multiple tasks, as these are key for the position.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for customer service and your ability to sell additional products. Mention specific examples from your past roles that demonstrate your skills and achievements.
Highlight Relevant Experience: In your application, clearly outline your experience with commercial databases and any previous roles where you advised customers on service and repair work. This will show that you meet the minimum requirements.
Proofread Your Application: Before submitting, carefully proofread your application for any spelling or grammatical errors. A polished application reflects your attention to detail, which is crucial for a Senior Service Advisor.
How to prepare for a job interview at Holt Recruitment Ltd
✨Showcase Your Customer Service Skills
As a Senior Service Advisor, excellent communication and customer service skills are crucial. Be prepared to share specific examples of how you've successfully handled customer inquiries or resolved issues in the past.
✨Demonstrate Your Sales Ability
Since the role involves selling additional products and services, think of instances where you've upsold or cross-sold effectively. Highlight your understanding of customer needs and how you can meet them.
✨Familiarise Yourself with the Company
Research the dealership and its services before the interview. Understanding their values and offerings will help you tailor your responses and show genuine interest in the position.
✨Prepare for Technical Questions
Expect questions related to vehicle servicing and repair processes. Brush up on relevant technical knowledge and be ready to discuss how you would handle specific scenarios that may arise in the role.
