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For Companies At a Glance
- Tasks: Support customers with visa and immigration queries via phone and email.
- Company: Join Teleperformance, a top-rated employer in the UK known for its supportive culture.
- Benefits: Enjoy remote work, paid training, and fun company events with free food!
- Why this job: Be part of a dynamic team that values your growth and offers real career progression.
- Qualifications: Fluent in Dutch and English, with strong communication skills and customer service experience.
- Other info: Access to mental health support and employee engagement activities.
The predicted salary is between 19800 - 23800 £ per year.
We are an equal opportunities employer and we welcome applications from all suitably qualified persons. Are you looking for a rewarding career? Do you have a talent for building relationships with people? Then you are in the right place. There is a reason that Teleperformance is recognised time and again by analysts and industry experts. We are driven by a passion to achieve greatness and a deep desire to deliver real results for our clients and are certified as one of the 36 best workplaces in the UK.
Job Description
- Fluent Dutch Customer Service Specialist
- Start Date: 09 June 2025
- Salary: £23,809.50
- Location: WORK FROM HOME - Based in the UK
- Working Hours: Monday to Friday 07:45-16:15
- Training Period: 2 weeks, full attendance required.
- Contract: Permanent
- ID: Passport or birth certificate, national insurance number and proof of address required (dated within the last 3 months).
Daily Responsibilities as a Customer Service Representative:
- You start your day by logging into your systems and ensuring you are ready for the day ahead.
- You play a key role in providing support and guidance (not advice) on the visa and immigration process and directing customers to where they can find both online information and resources via a helpline and by responding to emails.
- Work energetically and enthusiastically as part of a high-performing customer service team.
- You work in a fast-paced, target-driven environment and strive to answer all queries in a polite and professional manner.
Required Skills to Become a Customer Service Representative:
- Strong verbal and written skills in English and Dutch with a good eye for detail.
- Ability to build collaborative relationships in a fast-paced environment.
- A positive attitude and ability to work with a wide variety of people.
- Professional and friendly phone manner.
- Experience in customer service.
- Experience working in a target-driven environment with high standards.
- PC skills and the ability to navigate multiple systems easily.
- Good typing speed.
- Take ownership of various situations with positivity, skill, and a dedicated approach to delivering excellent service.
- Able to work in a fast-paced, engaging environment.
What do we offer you?
- Paid virtual classroom training and an additional 2 weeks in a special virtual space we call "Nesting". Nesting is where the action happens and where you conduct your first live calls. This is also where nerves kick in and mistakes can happen, but don’t worry, we expect that.
- We take it upon ourselves to care for you with full support from experienced team members who are ready to help.
- The opportunity to showcase your skills and accelerate your career through our internal progression path.
- Winter and summer parties, usually held at fantastic locations.
- Free food and drink! Depending on the location.
Is there anything else we have to offer? Always, and to name just a few:
- Employee Assistance Programme and Help at Hand
- 24/7 access to a confidential counselling and information line, 365 days a year via the Help@Hand app
- Access to external GPs with an unlimited number of video consultations, each up to 20 minutes long
- Access to online mental health support with registered therapists (subject to referral via the helpline)
- Online web portal, with self-help guides, webinars, and many useful tools and advice on topics such as life, family, finances, and legal concerns.
- Eye care vouchers
- Targeted incentives and prizes
- Employee engagement activities
- Perks at work WOW points
Dutch-Speaking Customer Service employer: Confidential
Contact Detail:
Confidential Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Dutch-Speaking Customer Service
✨Tip Number 1
Familiarise yourself with the company's values and mission. Understanding what drives us at StudySmarter will help you align your answers during interviews and show that you're genuinely interested in being part of our team.
✨Tip Number 2
Practice your Dutch language skills, especially in a customer service context. Being fluent is essential, but demonstrating your ability to handle customer queries in a friendly and professional manner will set you apart from other candidates.
✨Tip Number 3
Prepare for situational questions by thinking of examples from your past experiences where you've successfully resolved customer issues. This will showcase your problem-solving skills and ability to work under pressure, which are crucial for this role.
✨Tip Number 4
Network with current or former employees of StudySmarter on platforms like LinkedIn. They can provide valuable insights into the company culture and the expectations for the role, which can help you tailor your approach during the application process.
We think you need these skills to ace Dutch-Speaking Customer Service
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your customer service experience and fluency in Dutch and English. Use specific examples that demonstrate your ability to build relationships and work in a fast-paced environment.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for customer service and your enthusiasm for the role. Mention how your skills align with the job requirements and express your eagerness to contribute to the team.
Highlight Relevant Skills: In your application, emphasise your strong verbal and written communication skills, attention to detail, and ability to handle various situations positively. These are key traits that the company is looking for.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your professionalism and attention to detail.
How to prepare for a job interview at Confidential
✨Brush Up on Your Language Skills
Since this role requires fluency in both Dutch and English, make sure to practice your language skills before the interview. Be prepared to demonstrate your proficiency in both languages during the conversation.
✨Showcase Your Customer Service Experience
Highlight any previous customer service roles you've held, especially those in fast-paced environments. Share specific examples of how you handled challenging situations and provided excellent service to customers.
✨Demonstrate Your Team Spirit
This position involves working as part of a high-performing team. Be ready to discuss how you collaborate with others, build relationships, and contribute to a positive team atmosphere.
✨Prepare for Scenario-Based Questions
Expect to face scenario-based questions that assess your problem-solving abilities and customer interaction skills. Think of examples where you successfully resolved issues or helped customers find solutions.
