Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Welcome guests, recommend food and drink, and ensure smooth service.
- Company: Join Hilton, the world's leading hospitality brand in a prestigious Kensington hotel.
- Benefits: Enjoy flexible shifts, employee discounts, and a comprehensive benefits package.
- Why this job: Create memorable experiences while working in a vibrant team environment.
- Qualifications: Good communication skills, customer care experience, and a team player attitude required.
- Other info: Opportunities for career growth and training available.
Hilton is the world's most recognised hospitality brand and the largest upscale hotel operator in Greater London. We have a fantastic opportunity for a Food & Beverage Team Member to join our team at the 'Doubletree by Hilton in Kensington'. This is a prestigious 4-star property located in bustling Kensington.
As a Food & Beverage Team Member, you will ensure that the restaurant and bar operate efficiently and profitably while maintaining their reputation and ethos. You are responsible for the business performance of the restaurant, as well as maintaining high standards of food, service, and health and safety. By tailoring each guest's experience to their unique tastes, you will create memories as delightful as the dishes.
Your day-to-day:
- Welcome our guests, recommend food and drink and help keep service on track and up to standard.
- Be the face of the outlet, communicating with the kitchen and the guests alike ensuring a smooth and memorable experience.
- Have a visible presence within the outlet to ensure that all customer requests and queries are responded to promptly and effectively and points learned from complaints are used to enhance future customer service.
- Deal with guest complaints in a friendly and efficient manner, ensuring guest satisfaction at all times.
- Ensure all products are served according to Hilton standards.
- Ensure the restaurant areas are maintained in a clean and orderly manner at all times.
- Ensure accurate billing.
- Demonstrate a working knowledge of the all-day menu items and daily specials.
- Ensure a high standard of personal hygiene and personal presentation at all times.
- Work in a safe and tidy manner and report any hazard, accident, loss or damage to management.
What we need from you:
- Complaint handling skills.
- Good presentation and appearance.
- Excellent verbal communication skills.
- Customer care skills.
- Working in a team.
- Flexible working shifts.
- Willing to multi-skill and support other areas of the hotel.
Why you should apply:
- Market-appropriate salary, retention bonus plus access to our extensive benefits package.
- Service-based annual leave (increasing up to a maximum of 5 extra days).
- Employee & Friends/Family discounted rates at Heeton-operated hotels and Hilton GO.
- Referral scheme.
- Life Assurance, Income Protection and Employee Assistance schemes.
- Numerous voluntary benefits, including buy holiday scheme, Cycle to Work, Eyecare, Career Break, Buy Annual Leave and Wedding Leave.
- Heeton is an expanding company which offers excellent career, training, and development opportunities.
- Exclusive access to the employee recognition & reward scheme - Heeton Rewards.
In line with the requirements of the Asylum & Immigration Act 1996, all applicants must be eligible to live and work in the UK. Documented evidence of eligibility will be required from candidates for the recruitment process.
Food & Beverage Team Member employer: Doubletree by Hilton London Kensington
Contact Detail:
Doubletree by Hilton London Kensington Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Food & Beverage Team Member
✨Tip Number 1
Familiarise yourself with Hilton's brand values and service standards. Understanding their ethos will help you align your approach during interviews and demonstrate that you're a good fit for the team.
✨Tip Number 2
Practice your communication skills, especially in a customer service context. Being able to articulate your thoughts clearly and handle guest interactions smoothly will set you apart from other candidates.
✨Tip Number 3
Showcase your flexibility and willingness to multi-skill. Highlight any previous experience where you've adapted to different roles or tasks, as this is crucial in a dynamic environment like a hotel.
✨Tip Number 4
Prepare for situational questions about complaint handling. Think of examples from past experiences where you've successfully resolved issues, as this will demonstrate your customer care skills effectively.
We think you need these skills to ace Food & Beverage Team Member
Some tips for your application 🫡
Understand the Role: Read the job description carefully to understand the responsibilities and skills required for the Food & Beverage Team Member position. Tailor your application to highlight relevant experiences that align with these requirements.
Craft a Strong CV: Ensure your CV is up-to-date and clearly outlines your experience in hospitality, customer service, and any relevant skills such as complaint handling and teamwork. Use bullet points for clarity and focus on achievements.
Write a Compelling Cover Letter: In your cover letter, express your enthusiasm for the role and the company. Mention specific reasons why you want to work at Hilton and how your skills can contribute to their team. Personalise it to reflect your understanding of the brand's ethos.
Proofread Your Application: Before submitting, thoroughly proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism, which are crucial in the hospitality industry.
How to prepare for a job interview at Doubletree by Hilton London Kensington
✨Know the Menu Inside Out
Familiarise yourself with the all-day menu items and daily specials before the interview. Being able to discuss specific dishes and recommend pairings shows your enthusiasm and knowledge about the role.
✨Demonstrate Your Customer Care Skills
Prepare examples of how you've handled customer complaints in the past. Highlight your ability to remain calm and friendly under pressure, as this is crucial for ensuring guest satisfaction.
✨Showcase Your Team Spirit
Emphasise your experience working in a team environment. Discuss how you support your colleagues and contribute to a positive atmosphere, as teamwork is essential in a busy restaurant setting.
✨Dress to Impress
Make sure to present yourself well during the interview. A neat appearance reflects your understanding of the importance of personal hygiene and presentation in the hospitality industry.
