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- Tasks: Provide outstanding customer service and support customers in achieving their financial goals.
- Company: Join Natwest/Ulster Bank, a leading financial institution in Belfast.
- Benefits: Enjoy perks like remote work options, discounts, wellbeing resources, and a supportive workplace culture.
- Why this job: This role offers a chance to make a real impact on customers' financial journeys while developing your skills.
- Qualifications: Experience in customer service, excellent communication skills, and a customer-focused attitude are essential.
- Other info: Full-time position with a competitive salary and opportunities for growth.
The predicted salary is between 21000 - 22000 £ per year.
Are you ready to take your career to new heights?
Start date: 9th June 2025
Location: Natwest/Ulster Bank, Belfast City Centre - office based training and grad bay (7 weeks). Hybrid once training complete. Great public transport links!
Salary: £12.60 p/h, £26,208.00 p/a
Shifts: Full time - 40 hrs per week - hours worked between 07:00 and 01:00
Training Duration: 3 weeks training onsite, 4 weeks grad bay onsite
Probity Requirements: Credit, Criminal, Sanctions and Fraud check will be completed. Also must be able to evidence the last 2 years employment history and the last 5 years address history.
Description of the Job: Provide a proactive and reactive service to make sure that our customers meet all of their financial arrangements in line with their own financial goals.
Key Responsibilities:
- At first point of contact, provide outstanding customer service and help the organisation to achieve its goals.
- Educate customers in the different ways they can do their banking, supporting them in choosing the right service options for their personal needs.
- Accurately and compliantly complete processes and procedures, while providing the customer with a seamless and positive experience.
- Take the correct actions to deliver good customer outcomes for any customer needs, regularly reviewing and taking mitigating actions when gaps are identified to ensure good customer outcomes.
Join us as a Customer Service Advisor. We’ll look to you to deliver excellent service to our customers, keeping their needs and financial goals in mind at all times. You’ll be educating customers in the different ways they can do their banking and supporting them in choosing the options that work best for them. We’re looking for a detail-orientated person to compliantly complete processes and procedures, while providing each customer with a seamless experience.
What you’ll do:
- In this role, you’ll conduct financial reviews with customers and provide them with accurate information, allowing them to make informed decisions on financial products and services.
- You’ll hone your organisational skills as you manage your diary and balance proactive conversations with planned customer meetings.
- Your duties will include supporting the bank’s way of working to help as many customers as possible.
- Maintaining relationships with colleagues in your department to support customers and maintain an awareness of the wider aims of the business.
- Resolving complaints and errors quickly and making sure that the relationship with the customer is fully restored.
- Ensuring each customer interaction leaves the customer satisfied that their needs have been met.
The skills you’ll need:
- Experience of working in a customer service environment and managing relationships with customers.
- Excellent organisational and time management skills to meet performance measures and customer needs.
- Excellent communication skills, both verbal and written.
- A background of working within a regulatory environment.
- Good technology skills with the ability to use Microsoft Office.
- A customer focused attitude.
What you get from us:
- Perks at Work – Savings Discounts / Free Online Classes
- Help@Hand - Savings Discounts / Podcast / Wellbeing Resources / Webinars / Access to; GP’s, Mental Health Support, Financial Advice, Legal Advice
- Critical Illness – up to £10,000
- Cycle to Work Scheme
- Eyecare support voucher
- Holiday Purchase Scheme
- Length of Service Awards
- Workplace Pension
- Monthly Inspire Awards – For the best of the best
- Refer-A-Friend earns up to £1,200 for you
- Monthly Wellbeing Webinars
- Dedicated Employee Experience
- Progress – Here to support TP journey #priority
Customer Service Advisor - Natwest/UlsterbankBelfast employer: Teleperformance
Contact Detail:
Teleperformance Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Advisor - Natwest/UlsterbankBelfast
✨Tip Number 1
Familiarise yourself with Natwest and Ulster Bank's values and customer service philosophy. Understanding their approach will help you align your responses during interviews and demonstrate that you're a good fit for their team.
✨Tip Number 2
Brush up on your knowledge of financial products and services. Being able to discuss these confidently will show your commitment to helping customers make informed decisions, which is a key part of the role.
✨Tip Number 3
Practice your communication skills, especially in handling difficult customer interactions. Role-playing scenarios can help you prepare for potential challenges you might face in the job.
✨Tip Number 4
Network with current or former employees of Natwest or Ulster Bank. They can provide valuable insights into the company culture and expectations, which can give you an edge in your application process.
We think you need these skills to ace Customer Service Advisor - Natwest/UlsterbankBelfast
Some tips for your application 🫡
Understand the Role: Read the job description thoroughly to understand the key responsibilities and skills required for the Customer Service Advisor position. Tailor your application to highlight how your experience aligns with these requirements.
Craft a Compelling CV: Ensure your CV is up-to-date and clearly outlines your customer service experience, organisational skills, and any relevant achievements. Use bullet points for clarity and focus on quantifiable results where possible.
Write a Strong Cover Letter: In your cover letter, express your enthusiasm for the role and the company. Highlight specific experiences that demonstrate your ability to provide excellent customer service and manage relationships effectively.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects attention to detail, which is crucial for this role.
How to prepare for a job interview at Teleperformance
✨Research the Company
Before your interview, take some time to learn about Natwest/Ulster Bank. Understand their values, mission, and the services they offer. This will help you tailor your answers and show that you're genuinely interested in the role.
✨Prepare for Common Questions
Anticipate questions related to customer service scenarios, such as how you would handle a difficult customer or resolve a complaint. Use the STAR method (Situation, Task, Action, Result) to structure your responses effectively.
✨Showcase Your Communication Skills
As a Customer Service Advisor, excellent communication is key. During the interview, demonstrate your verbal and written skills by articulating your thoughts clearly and confidently. Practice active listening to ensure you understand the interviewer's questions.
✨Highlight Relevant Experience
Discuss your previous experience in customer service and how it relates to the role. Provide specific examples of how you've successfully managed customer relationships and met their needs, showcasing your ability to deliver excellent service.
