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- Tasks: Provide friendly service, support customers, and keep the store running smoothly.
- Company: Join Co-op, a community-focused company with over 175 years of history.
- Benefits: Enjoy 31 days holiday, 30% discount, and access to virtual healthcare services.
- Why this job: Be part of a supportive team that values your wellbeing and personal development.
- Qualifications: Must be 18+, with great people skills and a positive attitude.
- Other info: Flexible shifts available; apply easily via mobile without a CV!
Location: Convenience Store at Former Highways Depot, Hay Road, Talgarth, LD3 0AW
Pay: £12.30 per hour
Contract: 16 hours per week + regular overtime, permanent, part time
Working pattern: varied shifts including early mornings (from 6am), afternoons, late evenings (until 10:30pm) and weekends, to be discussed at interview.
This role will include work on our Post Office Counters. Full, paid training provided.
You must be aged 18 or over to be a customer team member at Co-op, as it requires working before 6am or after 10pm.
We’re looking for Customer Team Members to join our team at Co-op. When you join Co-op, you’ll get amazing benefits including:
- 31 days holiday
- A pension with up to 10% Co-op contribution
- Access to virtual healthcare services for you and your family
- A 30% discount on all Co-op products in our stores
As a Customer Team Member, you’ll be part of a friendly team that’s dedicated to helping our customers. We’ll look to you to provide them with great service on the tills and the shop floor, while also performing a wide range of other tasks around the store like re-stocking shelves and cleaning up spillages.
What you’ll do:
- Friendly and thoughtful service – you’ll put customers first in everything you do: responding to queries, championing Co-op products and Membership, support with tasks on the post office counter, and doing all you can to deliver a great shopping experience.
- Work together to make everyone's day better – supporting your store colleagues to solve problems for customers and members.
- Make sure the store is safe and legal – keep the shelves stocked and make sure prices, dates, and temperatures are all as they should be.
- Help introduce new products and services – make changes feel natural, sharing experiences with your colleagues so everyone learns together.
- Support your local community – get involved in all kinds of activities and events!
This job would suit people who have:
- A genuine care for the needs of customers and members
- Great people skills, with the ability to build positive relationships with customers and colleagues
- A positive approach to change and problem solving
- The flexibility to work a range of different shifts
Why Co-op?
- 30% discount on all Co-op products in-store plus 10% discounts on all other brands
- A pension scheme with up to 10% employer contributions
- Wagestream– a money management app giving you access to a percentage of your pay as you earn it
- 31 days of holiday (including bank holidays, pro rata for part time colleagues)
- Virtual healthcare services for you and your family, including access to GP appointments, eye care, mental health support, and nutrition and fitness consultations
- 24/7 employee assistance service
- Full, paid training and dedicated support for your personal development and career progression
- Rotas shared three weeks in advance and accessible on your phone
- Cycle-to-work scheme
Building an inclusive workplace:
We want to build diverse teams and we welcome applications from everyone. We want our stores to be inclusive environments, where our colleagues can reach their full potential. We celebrate our differences and recognise the importance of our teams reflecting the communities they serve.
If you have a disability, we can make reasonable adjustments to our recruitment process according to your needs. We’re also part of the Disability Confident scheme, meaning we’ll always offer an interview to disabled candidates who apply through the scheme if they meet the minimum criteria for a job.
As part of the application process for this job, you’ll need to complete two online assessments. It will take around 20 minutes to complete these tests.
Customer Team Member - Flexible work shifts (Hiring Immediately) employer: Co-op
Contact Detail:
Co-op Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Team Member - Flexible work shifts (Hiring Immediately)
✨Tip Number 1
Familiarise yourself with Co-op's values and community initiatives. Showing that you understand and align with their mission to make things fairer for members and communities can set you apart during the interview.
✨Tip Number 2
Be prepared to discuss your flexibility regarding shift patterns. Since the role requires varied shifts, demonstrating your willingness to adapt to different schedules will be crucial in making a positive impression.
✨Tip Number 3
Highlight your customer service skills through examples from previous experiences. Co-op values great people skills, so sharing specific instances where you've positively impacted customer experiences can strengthen your candidacy.
✨Tip Number 4
Research common questions asked in retail interviews, especially those related to teamwork and problem-solving. Being ready with thoughtful responses will help you feel more confident and prepared during the interview process.
We think you need these skills to ace Customer Team Member - Flexible work shifts (Hiring Immediately)
Some tips for your application 🫡
Understand the Role: Read through the job description carefully to understand the responsibilities and requirements of a Customer Team Member. Highlight key skills such as customer service, teamwork, and flexibility in your application.
Tailor Your Application: Even though no CV is needed, make sure to personalise your application. Use specific examples from your past experiences that demonstrate your ability to provide friendly service and solve problems effectively.
Complete Online Assessments: Prepare for the two online assessments required as part of the application process. Allocate around 20 minutes to complete these tests, ensuring you are in a quiet environment where you can focus.
Show Enthusiasm: Express your genuine interest in working for Co-op and your commitment to providing excellent customer service. Mention any relevant community involvement or teamwork experiences that align with their values.
How to prepare for a job interview at Co-op
✨Show Your Customer Focus
As a Customer Team Member, your primary role is to provide excellent service. Be prepared to share examples of how you've gone above and beyond for customers in previous roles or situations. This will demonstrate your genuine care for customer needs.
✨Emphasise Teamwork Skills
Co-op values collaboration, so highlight your ability to work well with others. Share experiences where you supported colleagues or contributed to a team effort, especially in problem-solving scenarios.
✨Be Ready for Shift Flexibility
Since the role involves varied shifts, be ready to discuss your availability and willingness to work different hours, including early mornings and late evenings. This shows your flexibility and commitment to the job.
✨Demonstrate Adaptability
The job requires a positive approach to change. Prepare to discuss times when you've successfully adapted to new situations or changes in the workplace. This will show that you're open to learning and growing within the role.
