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For Companies At a Glance
- Tasks: Provide first-line support for customer issues and troubleshoot low-code applications.
- Company: Join a leading tech company specialising in intelligent automation and low-code solutions.
- Benefits: Enjoy remote work flexibility and the chance to make a real impact.
- Why this job: Perfect for tech enthusiasts eager to solve problems in a dynamic, customer-focused environment.
- Qualifications: Strong technical skills, excellent communication, and a passion for problem-solving required.
- Other info: Must have been resident in the UK for 3 years and obtain NPPV3 security clearance.
A growing technology company specialising in intelligent automation and low-code platforms is looking to add an Application Support Engineer to their remote support team. This is an excellent opportunity for someone with a strong technical background and a passion for solving problems to make a real impact in a fast-moving, customer-centric environment.
The Role
The successful candidate will act as the first point of contact for customer issues and service requests, taking ownership of incidents from report through to resolution. The role involves diagnosing and resolving technical issues, mentoring customers on troubleshooting low-code applications, and working closely with internal teams to meet service levels and performance targets.
Key Responsibilities
- Provide responsive first-line support for incidents, problems, and service requests.
- Troubleshoot technical issues related to low-code applications.
- Guide and mentor customers in diagnosing issues.
- Collaborate with internal resolver groups to meet SLA and KPI targets.
- Handle system configurations, changes, and software updates as needed.
- Maintain detailed and accurate records of customer interactions.
- Contribute to internal knowledge base documentation.
Required Skills & Experience
- Strong technical problem-solving skills, particularly in data manipulation and form/data model building.
- Understanding of software testing and a structured, analytical approach to issue resolution.
- Excellent verbal and written communication skills.
- A calm, professional manner with the ability to prioritise and manage a dynamic workload.
- Organised, methodical, and able to work independently as well as part of a team.
Desirable Experience
- Exposure to low-code platforms or intelligent automation tools.
- Experience with JavaScript, Python, CSS, APIs, or relational databases.
- Knowledge of ITIL or ITIL Foundation certification.
- Familiarity with process mapping and scripting.
Additional Requirements
- Must have been continuously resident in the UK for at least 3 years.
- Successful candidates will need to obtain and maintain NPPV3 security clearance.
To apply for this position, please email your CV or call (phone number removed) or simply click Apply now!
Spectrum IT Recruitment (South) Limited is acting as an Employment Agency in relation to this vacancy.
Application Support Engineer employer: Spectrum IT Recruitment
Contact Detail:
Spectrum IT Recruitment Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Application Support Engineer
✨Tip Number 1
Familiarise yourself with low-code platforms and intelligent automation tools. Since this role involves troubleshooting these applications, having hands-on experience or even just a solid understanding of how they work will give you a significant edge during the interview.
✨Tip Number 2
Brush up on your technical problem-solving skills, especially in data manipulation and form/data model building. Be prepared to discuss specific examples where you've successfully resolved technical issues, as this will demonstrate your capability to handle the responsibilities of the role.
✨Tip Number 3
Practice your communication skills, both verbal and written. As you'll be the first point of contact for customer issues, being able to explain complex technical concepts in a clear and concise manner is crucial. Consider role-playing scenarios with a friend to enhance your confidence.
✨Tip Number 4
Research ITIL principles and consider obtaining an ITIL Foundation certification if you haven't already. Understanding these frameworks can help you align with the company's service level agreements and performance targets, making you a more attractive candidate.
We think you need these skills to ace Application Support Engineer
Some tips for your application 🫡
Understand the Role: Before applying, make sure you fully understand the responsibilities and requirements of the Application Support Engineer position. Tailor your application to highlight how your skills and experiences align with the job description.
Highlight Relevant Skills: Emphasise your technical problem-solving skills, especially in data manipulation and low-code applications. Mention any experience with JavaScript, Python, or APIs, as these are desirable for the role.
Craft a Strong CV: Ensure your CV is up-to-date and clearly outlines your relevant experience, particularly in customer support and technical troubleshooting. Use bullet points for clarity and include specific examples of how you've resolved issues in the past.
Write a Compelling Cover Letter: In your cover letter, express your passion for intelligent automation and your ability to work in a fast-paced environment. Mention your communication skills and how you can contribute to the team by mentoring customers and collaborating with internal teams.
How to prepare for a job interview at Spectrum IT Recruitment
✨Showcase Your Technical Skills
Be prepared to discuss your technical problem-solving skills in detail. Highlight any experience you have with data manipulation, form building, or low-code platforms. Providing specific examples of past challenges you've resolved will demonstrate your capability.
✨Communicate Clearly and Effectively
Since excellent verbal and written communication skills are crucial for this role, practice articulating your thoughts clearly. Be ready to explain complex technical issues in a way that is easy for non-technical customers to understand.
✨Demonstrate Your Organisational Skills
The role requires managing a dynamic workload, so be prepared to discuss how you prioritise tasks and stay organised. Share examples of how you've successfully managed multiple responsibilities in previous roles.
✨Familiarise Yourself with Relevant Tools
If you have experience with JavaScript, Python, or APIs, make sure to mention it during the interview. Additionally, if you're familiar with ITIL practices or process mapping, bring these up as they can set you apart from other candidates.
