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- Tasks: Provide 1st Line Support and assist with incident triage and resolution.
- Company: Join Summer-Browning Associates, supporting Central Government in a vital role.
- Benefits: Enjoy a 6-month assignment with potential for extension and hands-on experience.
- Why this job: Gain valuable skills in a public sector IT environment while making a difference.
- Qualifications: Active SC clearance and experience in Service Desk operations required.
- Other info: Position is 100% onsite in Glasgow, perfect for those seeking a dynamic work environment.
The predicted salary is between 30000 - 42000 £ per year.
Summer-Browning Associates is currently supporting our client in Central Government, who is seeking a Service Desk Analyst for an initial 6-month assignment with an option to extend.
Location: Glasgow - 100% onsite
Essential Skills:- The ideal candidate will hold active SC clearance and a proven background in Service Desk operations.
- Experience in 1st Line Support within the Service Desk, Incident and Request Fulfilment processes, along with a good understanding of priority classifications and SLAs.
- Experience in supporting EUC and 2nd line teams within a Public Sector IT Service Environment.
- Experience in incident triage and resolution.
- Knowledge of Microsoft operating systems and applications, including but not limited to Windows Server 2012, Exchange 2013, Windows 10, Office 365, and general networking technologies.
- Working knowledge of remote working technologies such as MSTSC, MSRA, and iLO.
To apply, please submit your latest CV for review.
Service Desk Analyst employer: Summer Browning Associates
Contact Detail:
Summer Browning Associates Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Service Desk Analyst
✨Tip Number 1
Make sure you brush up on your knowledge of Microsoft operating systems and applications, especially Windows Server 2012 and Office 365. Being able to demonstrate your expertise in these areas during an interview can really set you apart from other candidates.
✨Tip Number 2
Familiarise yourself with the specific incident triage and resolution processes used in public sector IT environments. Understanding how these processes work will help you answer questions more effectively and show that you're ready to hit the ground running.
✨Tip Number 3
Since this role requires active SC clearance, ensure you have all your documentation in order. If you already hold this clearance, be prepared to discuss it in detail, as it demonstrates your trustworthiness and suitability for the role.
✨Tip Number 4
Network with professionals in the field, especially those who have experience in service desk operations within the public sector. They can provide valuable insights and may even refer you to opportunities, increasing your chances of landing the job.
We think you need these skills to ace Service Desk Analyst
Some tips for your application 🫡
Highlight Relevant Experience: Make sure to emphasise your experience in 1st Line Support and any specific incidents you've triaged or resolved. Tailor your CV to showcase your background in Service Desk operations, particularly within a Public Sector IT Service Environment.
Showcase Technical Skills: Clearly list your knowledge of Microsoft operating systems and applications, such as Windows Server 2012, Exchange 2013, Windows 10, and Office 365. Mention any familiarity with remote working technologies like MSTSC and MSRA, as these are crucial for the role.
Demonstrate Understanding of SLAs: Include examples that demonstrate your understanding of priority classifications and SLAs. This could be through specific situations where you managed incidents according to these standards.
Keep it Professional: Ensure your CV is well-structured and free from errors. Use a professional format and language, and make sure to include your active SC clearance prominently, as this is essential for the role.
How to prepare for a job interview at Summer Browning Associates
✨Showcase Your Service Desk Experience
Make sure to highlight your previous experience in 1st Line Support and any specific incidents you've resolved. Be prepared to discuss how you handled various service desk operations and your understanding of SLAs and priority classifications.
✨Demonstrate Technical Knowledge
Brush up on your knowledge of Microsoft operating systems and applications, especially Windows Server 2012, Exchange 2013, and Office 365. Be ready to answer technical questions or even troubleshoot a scenario during the interview.
✨Familiarise Yourself with Remote Working Technologies
Since the role may involve remote support, ensure you understand tools like MSTSC, MSRA, and iLO. You might be asked about your experience with these technologies, so having examples ready will help you stand out.
✨Prepare for Incident Triage Questions
Expect questions related to incident triage and resolution processes. Think of specific examples where you successfully prioritised and resolved incidents, and be ready to explain your thought process during those situations.
