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For Companies At a Glance
- Tasks: Provide top-notch IT support and maintain systems while tackling user issues and technical challenges.
- Company: Join a fast-growing company focused on innovation, sustainability, and excellence in manufacturing.
- Benefits: Enjoy a competitive salary, generous benefits, and a supportive work environment with career growth opportunities.
- Why this job: Be part of exciting IT projects and work with cutting-edge technology in a collaborative culture.
- Qualifications: Experience in 1st and 2nd line support, knowledge of Windows Server, Active Directory, and networking required.
- Other info: Full-time role with flexible hours and a commitment to reducing our carbon footprint.
The predicted salary is between 24000 - 42000 £ per year.
Are you an experienced IT professional ready to take on a dynamic and rewarding role? Join a forward-thinking company that is committed to excellence, innovation, and sustainability.
About the Role:
As an IT Support Technician, you'll play a vital role in delivering outstanding technical support and maintaining IT systems. From resolving day-to-day user issues to tackling advanced technical challenges, you'll be a key contributor to the success of our operations.
Your Responsibilities:
- 1st Line Support: Handle helpdesk tickets, resolve hardware/software issues, and assist users with IT queries.
- 2nd Line Support: Diagnose technical problems, perform system/network maintenance, and support projects.
- Administer user accounts, permissions, and group policies in Active Directory and Office 365.
- Collaborate on IT projects such as hardware rollouts and system migrations.
- Maintain IT documentation and liaise with external vendors to resolve complex issues.
Your Skills and Experience:
- Proven experience across 1st, 2nd line IT support.
- Strong knowledge of Windows Server, Active Directory, Microsoft 365, and networking technologies (TCP/IP, DNS, DHCP, VLANs).
- Familiarity with virtualisation platforms (e.g., Hyper-V).
- Knowledge of cybersecurity best practices and disaster recovery planning.
- Excellent communication and problem-solving skills, with a proactive approach.
- Full clean driving licence and access to a car.
What's in It for You?
- Competitive salary.
- Generous benefits, including a company pension, life insurance, and on-site parking.
- A supportive and inclusive work environment committed to professional growth.
- A chance to work with cutting-edge technology and contribute to exciting IT projects.
About Us:
We are a fast-growing company leading the way in manufacturing and innovation, with a strong commitment to sustainability and reducing our carbon footprint. As part of our team, you'll contribute to a business that values excellence and reliability while fostering a collaborative and inclusive workplace.
Hours:
Full-time (39 hours per week)
Monday to Thursday: 8:30 AM - 5:00 PM
Friday: 8:30 AM - 4:00 PM
If you're a motivated IT professional with a passion for technology and problem-solving, we want to hear from you!
Apply Now: Seize this opportunity to join a company that values your expertise and supports your career growth.
Contact Detail:
In Technology Group Limited Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land IT Technician
✨Tip Number 1
Familiarise yourself with the specific technologies mentioned in the job description, such as Windows Server, Active Directory, and Microsoft 365. Being able to discuss your hands-on experience with these tools during an interview will demonstrate your suitability for the role.
✨Tip Number 2
Prepare to showcase your problem-solving skills by thinking of examples from your past experiences where you successfully resolved technical issues. This will help you illustrate your capability to handle both 1st and 2nd line support effectively.
✨Tip Number 3
Research our company’s commitment to sustainability and innovation. Being knowledgeable about our values and projects can help you align your answers with what we stand for, making you a more appealing candidate.
✨Tip Number 4
Network with current or former employees if possible. They can provide insights into the company culture and the specifics of the IT Technician role, which can be invaluable during your interview preparation.
We think you need these skills to ace IT Technician
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience in 1st and 2nd line IT support, as well as your knowledge of Windows Server, Active Directory, and Microsoft 365. Use specific examples to demonstrate your problem-solving skills.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for technology and your proactive approach to IT challenges. Mention how your skills align with the company's commitment to innovation and sustainability.
Highlight Relevant Skills: In your application, emphasise your familiarity with networking technologies and virtualisation platforms. Include any experience with cybersecurity best practices and disaster recovery planning to stand out.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism.
How to prepare for a job interview at In Technology Group Limited
✨Showcase Your Technical Skills
Be prepared to discuss your experience with 1st and 2nd line support. Highlight specific examples of how you've resolved hardware and software issues, and be ready to demonstrate your knowledge of Windows Server, Active Directory, and Microsoft 365.
✨Communicate Clearly
Excellent communication skills are crucial for an IT Support Technician. Practice explaining technical concepts in simple terms, as you may need to assist users who aren't tech-savvy. This will show your ability to connect with colleagues and clients alike.
✨Prepare for Problem-Solving Scenarios
Expect to face hypothetical scenarios during the interview. Prepare by thinking through common technical problems and how you would approach solving them. This demonstrates your proactive problem-solving skills and readiness for real-world challenges.
✨Research the Company Culture
Understand the company's commitment to sustainability and innovation. Be ready to discuss how your values align with theirs and how you can contribute to their goals. This shows that you're not just interested in the job, but also in being part of their mission.
