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- Tasks: Install, repair, and maintain photocopier machines while providing excellent customer service.
- Company: Join a dynamic team focused on delivering top-notch technical support and solutions.
- Benefits: Enjoy a competitive salary, bonus, pension, and a company vehicle.
- Why this job: Great opportunity for growth in a supportive environment with a focus on customer satisfaction.
- Qualifications: 3+ years of technical experience in equipment maintenance, strong sales skills, and excellent communication.
- Other info: Full-time role with no call outs, Monday to Friday, covering Dungannon and surrounding areas.
The predicted salary is between 30000 - 42000 £ per year.
We are seeking a skilled Service Engineer with a strong technical background in the installation, repair, and maintenance of equipment. The Service Engineer will be responsible for the repair and maintenance of photocopier / printer machines such as Konika Minolta, Kyocera & Utax. In addition to technical duties, the engineer will be responsible for engaging with customers, understanding their needs, and providing excellent service, including recommending and selling relevant products.
Key Responsibilities:
- Install and set up photocopier machines and related equipment at client sites.
- Attending call outs and collecting copy cost readings.
- Perform regular servicing and maintenance to ensure optimal performance.
- Build strong relationships with clients, offering exceptional customer service, technical support and after sales service.
- Identify opportunities to sell products, guide customers to suitable solutions, provide quotations and costings.
- Up sell and cross sell photocopier-related products.
- Complete service reports, documenting work completed, parts used, and follow-up requirements.
This role will service clients across Dungannon / Omagh / Cookstown / Fermanagh / Armagh areas.
Requirements:
- Technical ability - Installation, Repair & Maintenance of Equipment - at least 3 years.
- Experience in maintenance of photocopiers and printers is preferred.
- Strong sales skills with the ability to identify opportunities and close deals.
- Excellent customer-facing communication skills with a professional and friendly demeanor.
- Full clean UK driving license and willingness to travel to customer sites.
On Offer:
- Competitive salary, Bonus, Pension, Vehicle and Sales incentives.
- A dynamic work environment with opportunities for growth and career advancement.
- Full time permanent contract Monday - Friday 8:30am - 5pm. (no call outs)
Call Judith for further details on Benefits: Company Vehicle, Bonus, Sales Incentives, Pension.
Service Engineer employer: Employmint
Contact Detail:
Employmint Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Service Engineer
✨Tip Number 1
Familiarise yourself with the specific brands and models of photocopiers and printers mentioned in the job description, like Konika Minolta and Kyocera. Having hands-on experience or knowledge about these machines will give you an edge during interviews.
✨Tip Number 2
Brush up on your customer service skills, as this role requires strong communication and relationship-building abilities. Consider preparing examples of how you've successfully engaged with customers in the past to demonstrate your capability.
✨Tip Number 3
Research the local market for photocopier services in the Dungannon, Omagh, Cookstown, Fermanagh, and Armagh areas. Understanding the competition and potential client needs can help you discuss how you can add value to their operations.
✨Tip Number 4
Prepare to discuss your sales experience and how you've identified opportunities in previous roles. Think of specific instances where you successfully upsold or cross-sold products, as this will be crucial for the position.
We think you need these skills to ace Service Engineer
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your technical skills, particularly in the installation, repair, and maintenance of photocopiers and printers. Include specific examples of your experience with brands like Konika Minolta, Kyocera, and Utax.
Craft a Compelling Cover Letter: In your cover letter, emphasise your customer service skills and your ability to build relationships with clients. Mention any relevant sales experience and how you can identify opportunities to sell products.
Showcase Technical Proficiency: Be specific about your technical abilities in your application. Detail your experience with servicing and maintaining equipment, and include any relevant certifications or training that demonstrate your expertise.
Highlight Soft Skills: Since this role involves customer interaction, make sure to highlight your communication skills and friendly demeanor. Provide examples of how you've successfully engaged with customers in previous roles.
How to prepare for a job interview at Employmint
✨Showcase Your Technical Skills
Make sure to highlight your technical background in the installation, repair, and maintenance of photocopiers and printers. Be prepared to discuss specific models you've worked with, such as Konika Minolta or Kyocera, and any relevant certifications you may have.
✨Demonstrate Customer Engagement
Since this role involves a lot of customer interaction, be ready to share examples of how you've successfully engaged with clients in the past. Discuss how you identified their needs and provided tailored solutions, showcasing your excellent customer service skills.
✨Prepare for Sales Discussions
The position requires strong sales skills, so think about times when you've identified opportunities to upsell or cross-sell products. Be ready to explain your approach to closing deals and how you can contribute to the company's sales goals.
✨Know the Area and Travel Requirements
Familiarise yourself with the areas you'll be servicing, such as Dungannon, Omagh, and Cookstown. Mention your willingness to travel and how you plan to manage your time effectively while on the road, as this will demonstrate your commitment to the role.
