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- Tasks: Join our team as a Sales/Logistics Administrator, handling customer orders and supplier communications.
- Company: We're a dynamic business based in Sutton, focused on operational excellence and teamwork.
- Benefits: Enjoy hybrid working, generous leave, a bonus scheme, and wellness services.
- Why this job: This role offers a chance to build relationships and solve problems in a fast-paced environment.
- Qualifications: Excellent communication skills, resilience, and previous admin or customer service experience are essential.
- Other info: We provide fresh fruit and drinks in the office to keep you energised!
The predicted salary is between 28800 - 42000 £ per year.
Location: Sutton, Surrey
Hours: Hybrid
Salary: Competitive
Are you a confident communicator who thrives in a fast-paced environment? We're looking for a Sales/Supply Service Representative (SSR) to join a dynamic team based in Sutton. This is a hybrid role, combining customer service and supply chain support—perfect for someone who enjoys building relationships, solving problems, and staying organised.
About the Role:
As an SSR, you will be the first point of contact for customers or suppliers, depending on whether your role focuses more on the sales or purchasing side. You'll handle everything from order placement to query resolution, playing a key role in ensuring operational excellence across the business.
Key Responsibilities:
- Sales-side duties include:
- Handling incoming customer orders via phone and email
- Entering and managing orders through an ERP system
- Resolving issues such as pricing questions or delivery delays
- Building strong relationships with customers and internal teams
- Investigating and resolving customer complaints
- Keeping systems and colleagues updated with accurate information
- Placing supplier purchase orders and maintaining stock levels
- Liaising with suppliers, warehouses, and logistics providers
- Managing product availability in line with stock policies
- Addressing and logging purchasing-related issues or complaints
- Maintaining excellent communication with external and internal stakeholders
Who We're Looking For:
- Excellent communication skills – both written and verbal
- Resilience under pressure – you're calm, collected, and quick-thinking
- A solutions-driven mindset – you enjoy solving problems and improving processes
- Team player attitude – willing to pitch in and help where needed
- Strong numeracy skills – comfortable with figures, percentages, and basic data
- Solid IT proficiency – especially with Word, Excel, and email; ERP/CRM experience a bonus
- Previous admin or customer service experience – highly beneficial
- Minimum GCSEs (or equivalent) in Maths and English (Grade C or above)
Benefits:
- Generous discretionary bonus scheme
- 25 days annual leave + bank holidays
- Extra leave for birthdays, weddings, and moving home
- Excellent pension plan, life assurance & income protection
- Access to wellbeing services, annual health checks & flu jabs
- Cycle to work scheme
- Hybrid working up to 2 days per week (subject to team requirements)
- Fresh fruit, coffee, tea, and soft drinks are provided in the office
If you're organised, proactive, and ready to join a fast-moving business that values teamwork and continuous improvement, we want to hear from you! Apply now and bring your energy to this exciting opportunity!
Contact Detail:
Vertical Advantage Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Administrator
✨Tip Number 1
Familiarise yourself with the ERP systems commonly used in sales and logistics. Understanding how these systems work will give you a significant advantage during interviews, as you'll be able to discuss your experience or knowledge confidently.
✨Tip Number 2
Brush up on your communication skills, especially in handling customer queries and complaints. Practising role-play scenarios can help you articulate your problem-solving approach effectively, which is crucial for this role.
✨Tip Number 3
Network with professionals in the sales and logistics field. Attend industry events or join online forums to connect with others who can provide insights into the role and potentially refer you to opportunities at StudySmarter.
✨Tip Number 4
Demonstrate your resilience and ability to work under pressure by preparing examples from your past experiences. Be ready to share specific instances where you successfully managed tight deadlines or resolved conflicts, showcasing your suitability for the fast-paced environment.
We think you need these skills to ace Administrator
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in administration and customer service. Emphasise skills like communication, problem-solving, and IT proficiency, as these are key for the Sales/Logistics Administrator role.
Craft a Compelling Cover Letter: Write a cover letter that showcases your enthusiasm for the role and the company. Mention specific examples of how you've successfully handled customer queries or managed orders in previous positions.
Highlight Relevant Skills: In your application, clearly outline your strong numeracy skills and any experience with ERP systems. This will demonstrate your capability to handle the responsibilities outlined in the job description.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail, which is crucial for an administrative role.
How to prepare for a job interview at Vertical Advantage
✨Showcase Your Communication Skills
As an Administrator, excellent communication is key. Be prepared to demonstrate your verbal and written communication skills during the interview. You might be asked to role-play a customer interaction, so practice articulating your thoughts clearly and confidently.
✨Demonstrate Problem-Solving Abilities
The role requires a solutions-driven mindset. Think of examples from your past experiences where you successfully resolved issues or improved processes. Be ready to discuss these scenarios in detail, highlighting your thought process and the outcomes.
✨Familiarise Yourself with ERP Systems
Since the job involves managing orders through an ERP system, it’s beneficial to have a basic understanding of how these systems work. If you have experience with any specific ERP or CRM software, mention it during the interview to show your readiness for the role.
✨Prepare Questions About the Role
Interviews are a two-way street. Prepare thoughtful questions about the team dynamics, company culture, and expectations for the role. This shows your genuine interest in the position and helps you assess if it's the right fit for you.
