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- Tasks: Support teams in a fast-paced trading environment with desktop and application issues.
- Company: Susquehanna is a leading global trading firm known for its innovative approach.
- Benefits: Enjoy flexible working hours, dynamic team culture, and opportunities for skill development.
- Why this job: Join a vibrant team, tackle exciting challenges, and make a real impact in tech support.
- Qualifications: 3+ years in desktop support; strong Windows OS knowledge; teamwork and communication skills essential.
- Other info: Be prepared for early morning and late evening shifts, plus out-of-hours support when needed.
The predicted salary is between 36000 - 60000 £ per year.
Susquehanna is looking for a London Support Engineer, who will join our existing London Support team responsible for supporting all teams in Susquehanna's London office, primarily a highly advanced Trade floor. This is a very demanding and varied environment that covers a range of User Services for all Susquehanna's London Employees. This encompasses:
- Telecommunications support (including IPC Turret, Cisco Phone, and mobile support)
- Desktop Support (SCCM Builds, all Hardware and Software support)
- Application Support (desktop trading apps, BBG Terminals, Office to name a few)
- Web Conferencing and AV administration and support
- Coordinate and support all visitors, moves and onboarding
- Inventory Management
- Printing Support
This role involves working in an energetic, dynamic, and fast-paced environment providing full support for all employees in London. You will display a strong technical ability in making critical support judgements while working under pressure. As a member of the London Support team, you will participate in early morning and late evening shifts and may also be requested to support out of hours work where required. You will collaborate with teams locally, in the Dublin office, and across other offices globally to provide excellent support and services to the business.
What we're looking for:
- Provide 1st and 2nd level support - working closely with the software development teams and system architects to provide essential primary support for all desktop software and hardware systems - using tools such as Jira, Confluence, Splunk, WinDbg, Check_MK and Wireshark.
- Continuous evaluation and improvement of support procedures, development and implementation of required/agreed tools and associated runtime environments.
- Interact with various internal IT support functions to troubleshoot and resolve problems as they happen.
- Liaising with technology teams in Ireland, US and/or external vendors as required.
- Maintain our Knowledge Base and ensure all relevant run books are up to date.
Experience:
- 3 years+ providing desktop support for software and hardware systems.
- Development or Trading user support experience is beneficial.
- Excellent working knowledge of Windows desktop OS Win 10 64bit.
- Ability to monitor and diagnose Desktop issues.
- Ability to make changes to the system registry for configuring the Windows operating system.
- PowerShell scripting would be an advantage.
- BSc in a technical discipline or equivalent experience.
- Experience working with SCCM would be an advantage.
- Excellent knowledge of MS Office (2003/2010/2016/O365), in particular Excel.
- Strong knowledge of Active Directory.
- Strong working knowledge of peripherals, printers, graphics cards.
- Hardware experience (KVM switches, Multiple screens setup {4x 4k screens}, ability to replace components such as graphics cards, CPUs etc).
Personal Skills:
- Initiative - proven record of seeking continuous improvement and implementing best practice in technology environment.
- Ability to work under pressure and tight deadlines.
- Self-motivated and creative.
- Strong communication (verbal and written) - ability to convey technically complex subjects in a clear and concise manner.
- Attention to detail - thorough in work carried out.
- Interpersonal - friendly and approachable.
- Teamwork - working together to meet deadlines.
- Excellent time management, organization, and prioritization skills.
- Flexibility - all members of the team participate in early morning and out of hours support schedules.
- Desire to learn and improve skills and knowledge.
Contact Detail:
Susquehanna International Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Desktop Engineer - Susquehanna International Group
✨Tip Number 1
Familiarise yourself with the specific tools mentioned in the job description, such as Jira, Confluence, and Splunk. Having hands-on experience or even a basic understanding of these tools can set you apart during the interview process.
✨Tip Number 2
Highlight any experience you have with desktop support in a trading environment. If you've worked in fast-paced settings before, be sure to share those experiences, as they demonstrate your ability to thrive under pressure.
✨Tip Number 3
Showcase your technical skills, especially in Windows OS and PowerShell scripting. Prepare to discuss specific instances where you've used these skills to solve problems or improve processes in your previous roles.
✨Tip Number 4
Emphasise your teamwork and communication abilities. Since this role involves collaboration with various teams, providing examples of successful teamwork and clear communication in past positions will help demonstrate your fit for the role.
We think you need these skills to ace Desktop Engineer - Susquehanna International Group
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in desktop support, particularly with Windows OS and tools like SCCM. Emphasise any experience you have with trading environments or similar fast-paced settings.
Craft a Strong Cover Letter: In your cover letter, express your enthusiasm for the role and the company. Mention specific skills that align with the job description, such as your ability to work under pressure and your technical expertise in troubleshooting desktop issues.
Showcase Technical Skills: Clearly list your technical skills, especially those mentioned in the job description, such as PowerShell scripting, Active Directory knowledge, and experience with hardware components. Use bullet points for clarity.
Highlight Soft Skills: Don't forget to mention your interpersonal skills and ability to work in a team. Provide examples of how you've successfully collaborated with others in previous roles, especially in high-pressure situations.
How to prepare for a job interview at Susquehanna International Group
✨Show Your Technical Skills
Be prepared to discuss your experience with desktop support, especially with Windows OS and tools like SCCM. Highlight any specific instances where you successfully diagnosed and resolved issues under pressure.
✨Demonstrate Your Communication Skills
Since the role requires clear communication of complex technical subjects, practice explaining a technical problem and its solution in simple terms. This will showcase your ability to convey information effectively.
✨Emphasise Teamwork and Flexibility
The job involves collaboration with various teams and working flexible hours. Share examples of how you've worked well in a team and adapted to changing schedules or demands in previous roles.
✨Prepare for Scenario-Based Questions
Expect questions that assess your problem-solving abilities in real-time scenarios. Think of past experiences where you had to troubleshoot quickly and effectively, and be ready to explain your thought process.
