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For Companies At a Glance
- Tasks: Engage with patients to enhance satisfaction and retention through tailored communication.
- Company: Join Smile White, a forward-thinking dental practice focused on excellence and patient care.
- Benefits: Enjoy a competitive salary, career growth opportunities, and a vibrant workspace.
- Why this job: Be part of a dynamic team driving positive change in patient experiences.
- Qualifications: Customer service experience and strong communication skills are essential.
- Other info: This role is office-based in Leeds, Monday to Friday, 9 AM to 5 PM.
The predicted salary is between 18000 - 42000 £ per year.
Location: LS11, Leeds (Office-based)
Hours: Monday – Friday, 9:00 AM – 5:00 PM
Salary: £30,000 per annum
Company: Smile White / Yorkshire Dental Suite
About Us
Smile White / Yorkshire Dental Suite is entering an exciting new era, with a fresh wave of senior leadership, strategic growth, and investment in talent and development. We’re a forward-thinking, patient-focused business committed to excellence in everything we do — and we’re just getting started. Based in our brand-new, modern office in LS11, we are building a world-class team and culture to match.
The Role
We’re looking for a passionate and driven Retentions Executive to join our growing team. This is a vital role in supporting our continued success, where you'll work closely with patients and internal teams to ensure high satisfaction, improve retention rates, and help shape an exceptional customer journey.
Key Responsibilities:
- Build and maintain strong relationships with existing patients
- Proactively follow up with patients who may be at risk of leaving or disengaging
- Identify opportunities to re-engage patients through tailored communication and support
- Manage patient feedback and resolve concerns promptly and professionally
- Collaborate with clinical, customer care, and marketing teams to improve the patient journey
- Track and report on retention metrics and outcomes
- Support and contribute to team initiatives and process improvements
What We’re Looking For:
- Experience in customer service, account management or retention-based roles
- Confident communicator, both written and verbal
- Empathetic, solution-focused, and patient-first mindset
- Highly organised with great attention to detail
- Comfortable working in a fast-paced environment with clear targets
- Positive energy and a proactive approach to problem-solving
- Passion for delivering outstanding service and being part of a purpose-driven business
What You’ll Get:
- Competitive salary: £30,000 per annum
- A vibrant, modern workspace in LS11
- Opportunities for career growth and professional development
- Be part of an exciting phase of business expansion
- A team culture built on collaboration, innovation, and success
Customer Loyalty Specialist employer: Smile White
Contact Detail:
Smile White Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Loyalty Specialist
✨Tip Number 1
Familiarise yourself with the dental industry and patient retention strategies. Understanding the specific challenges and needs of patients in this sector will help you engage more effectively during interviews.
✨Tip Number 2
Prepare to discuss your previous experiences in customer service or retention roles. Be ready to share specific examples of how you've successfully improved customer satisfaction or retention rates in the past.
✨Tip Number 3
Showcase your communication skills by practising active listening and empathetic responses. During any interactions, demonstrate that you can connect with patients and understand their concerns.
✨Tip Number 4
Research Smile White / Yorkshire Dental Suite's values and recent developments. Being knowledgeable about the company will allow you to align your answers with their mission and show genuine interest in being part of their team.
We think you need these skills to ace Customer Loyalty Specialist
Some tips for your application 🫡
Understand the Role: Read the job description carefully to understand the key responsibilities and skills required for the Customer Loyalty Specialist position. Tailor your application to highlight how your experience aligns with these requirements.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for customer service and retention. Use specific examples from your past experiences to demonstrate your ability to build relationships and resolve concerns effectively.
Highlight Relevant Experience: In your CV, emphasise any previous roles in customer service, account management, or retention. Be sure to include metrics or achievements that showcase your success in improving customer satisfaction and retention rates.
Proofread Your Application: Before submitting, thoroughly proofread your application materials. Check for spelling and grammatical errors, and ensure that your writing is clear and professional. A polished application reflects your attention to detail.
How to prepare for a job interview at Smile White
✨Show Your Passion for Customer Service
Make sure to express your enthusiasm for helping customers and improving their experience. Share specific examples from your past roles where you went above and beyond to assist a customer or resolve an issue.
✨Demonstrate Empathy and Problem-Solving Skills
Prepare to discuss how you handle difficult situations with patients. Highlight your ability to listen actively, understand their concerns, and provide effective solutions that prioritise their needs.
✨Know the Company and Its Values
Research Smile White / Yorkshire Dental Suite and understand their mission and values. Be ready to explain how your personal values align with theirs and how you can contribute to their patient-focused approach.
✨Prepare for Scenario-Based Questions
Anticipate questions that may ask how you would handle specific retention challenges. Think through scenarios where you might need to re-engage a disengaged patient and outline your strategy for doing so.
