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For Companies At a Glance
- Tasks: Be the go-to person for property owners, managing relationships and coordinating services.
- Company: Join a leading business in the Property sector focused on exceptional client service.
- Benefits: Enjoy hybrid work options and opportunities for travel to France.
- Why this job: This role offers hands-on experience in a dynamic team with growth potential.
- Qualifications: Fluency in French and a degree in Business or Real Estate preferred.
- Other info: Candidates with diverse backgrounds are encouraged to apply.
The predicted salary is between 24000 - 39600 £ per year.
Location: Hybrid (Office-based with travel to France as required)
Salary: £28k - £33k
Edward Mann is partnering with a leading business in the Property sector to recruit a Client Services Executive. This is a fantastic opportunity to join a growing and dynamic team dedicated to delivering exceptional service to property owners.
Role Overview
We're looking for a proactive and customer-centric professional to join our client's team as a Client Relation & Contracts Account Executive. In this role, you’ll be the primary point of contact for property owners, guiding them through post-sale services, coordinating with vendors, and supporting all aspects of property onboarding. You’ll also help relaunch and oversee a short-term rental platform in the Alpine region. This is a varied and hands-on role requiring strong relationship management, communication skills, and commercial acumen.
Key Responsibilities
- Client Relationship Management
- Act as the main liaison for property owners and developers.
- Provide timely, professional responses to inquiries and service requests.
- Keep clients informed on progress and updates related to their properties.
- After-Sales & Vendor Management
- Promote and coordinate after-sales services, connecting owners with reliable vendors.
- Oversee vendor relationships, ensuring high standards of service.
- Identify and negotiate with new vendors to broaden service offerings.
- Property Management Support
- Support owners with utility setup, VAT registration, material selection, key handovers, and other administrative needs.
- Collaborate with property managers to resolve operational issues.
- Maintain detailed records of interactions and service activities.
- Issue Resolution & Support
- Coordinate with legal, finance, and operational teams to resolve owner concerns.
- Mediating disputes between owners and developers professionally and diplomatically.
- Marketing & Business Development
- Work closely with sales and marketing to improve service offerings.
- Support CRM initiatives and strategies to enhance client satisfaction and retention.
- Financial & Administrative Oversight
- Manage invoice processing and payments related to after-sales services.
- Collaborate with finance teams to ensure efficient financial operations.
- Short-Term Rental Platform Management
- Lead the relaunch of a short-term rental platform in the Alpine region.
- Build partnerships with local stakeholders to expand and improve offerings.
- Ensure an excellent guest and owner experience on the platform.
Requirements
- Bachelor’s degree in Business, Real Estate, or a related field (preferred).
- Fluency in French is essential.
- Experience in real estate, property management, or client services.
- Excellent communication, organisational, and problem-solving skills.
- Ability to manage multiple projects with a detail-oriented and proactive approach.
- Strong commercial awareness and a sales-driven mindset.
- Willingness to travel, especially to France.
Edward Mann Ltd acts as an employment business for temporary positions and an employment agency for permanent positions. Edward Mann Ltd is committed to equal opportunity and diversity. Suitable candidates with equivalent qualifications and more or less experience can apply.
French Speaking - Legal Administrator / Client Relations Officer employer: Edward Mann
Contact Detail:
Edward Mann Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land French Speaking - Legal Administrator / Client Relations Officer
✨Tip Number 1
Brush up on your French language skills, especially in a business context. Being fluent is essential for this role, so practice speaking and writing in French to ensure you can communicate effectively with clients and vendors.
✨Tip Number 2
Familiarise yourself with the property sector, particularly in relation to client services and after-sales support. Understanding the nuances of property management will help you stand out as a knowledgeable candidate.
✨Tip Number 3
Network with professionals in the real estate and property management fields. Attend industry events or join relevant online forums to connect with potential colleagues and learn more about the role.
✨Tip Number 4
Demonstrate your customer-centric approach during any interviews or networking opportunities. Share examples of how you've successfully managed client relationships and resolved issues in previous roles.
We think you need these skills to ace French Speaking - Legal Administrator / Client Relations Officer
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in client relations, property management, and any legal administration roles. Emphasise your fluency in French and any specific achievements that demonstrate your skills in these areas.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for the property sector and your customer-centric approach. Mention your ability to manage relationships and resolve issues effectively, as well as your willingness to travel to France.
Highlight Relevant Skills: In your application, clearly outline your communication, organisational, and problem-solving skills. Provide examples of how you've successfully managed multiple projects or resolved disputes in previous roles.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any errors. Ensure that your application is professional and polished, reflecting your attention to detail, which is crucial for this role.
How to prepare for a job interview at Edward Mann
✨Showcase Your Language Skills
Since fluency in French is essential for this role, be prepared to demonstrate your language skills during the interview. You might be asked to converse in French or respond to questions in French, so practice speaking confidently and clearly.
✨Highlight Relevant Experience
Make sure to discuss any previous experience you have in client relations, property management, or real estate. Use specific examples to illustrate how your background aligns with the responsibilities of the role, especially in managing vendor relationships and resolving issues.
✨Prepare for Scenario-Based Questions
Expect scenario-based questions that assess your problem-solving and communication skills. Think about past situations where you successfully managed client relationships or resolved disputes, and be ready to explain your thought process and actions taken.
✨Demonstrate Your Proactive Approach
This role requires a proactive mindset, so be sure to convey your ability to take initiative. Share examples of how you've gone above and beyond in previous roles to enhance client satisfaction or improve processes, particularly in a fast-paced environment.
