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- Tasks: Assist customers with enquiries and support furniture design processes.
- Company: Fittingly is a cutting-edge manufacturer of bespoke fitted furniture.
- Benefits: Enjoy on-site parking, performance bonuses, and flexible working hours.
- Why this job: Join a dynamic team focused on exceptional customer service and innovative design.
- Qualifications: Passion for customer service, strong communication skills, and tech-savvy.
- Other info: Full-time role with potential evening flexibility; perfect for creative problem solvers.
The predicted salary is between 21500 - 28000 £ per year.
Fittingly is a dynamic and innovative manufacturer of bespoke fitted furniture. Using cutting-edge technology, we empower our customers to design their own custom wardrobes and storage solutions, which we manufacture in our Fenton, Stoke-on-Trent factory and deliver and install nationwide. We are seeking a dedicated and customer-focused individual to join our growing technical team. This team plays a crucial role in managing customer interactions and supporting our design & manufacturing processes.
Key Responsibilities:
- Serve as the primary point of contact for customer enquiries via phone and email, delivering prompt, professional, and friendly assistance.
- Build and maintain strong customer relationships through clear communication and a commitment to delivering exceptional service.
- The ability to guide and collaborate with our customers in taking accurate measurements and demonstrate strong spatial awareness, reflected in clear and accurate diagrams created.
- Collaborate with the Sales and Operations teams to address customer queries related to order fulfilment and product design.
What We're Looking For:
- A passion for delivering outstanding customer service and a genuine desire to exceed customer expectations.
- Proven experience in handling customer enquiries, problem solving, and finding effective solutions.
- Strong communication and interpersonal skills, with the ability to build rapport and trust with customers and team members.
- Excellent organisational skills and the ability to manage multiple tasks and priorities in a fast-paced environment.
- Proficiency in computer systems and a willingness to learn our in-house tools and design software.
- A proactive, self-motivated approach, with the ability to work both independently and collaboratively within a team.
- Analytical and technical skills would be a necessity and an interest in furniture design would be beneficial.
As a key member of our team, you will play an essential role in ensuring our customers have a seamless and enjoyable experience from start to finish.
Working Hours: We operate between 9am - 5pm over a 7 day working week (Sundays 10am - 4pm) and some evening flexibility may be necessary.
If you're passionate about customer service and want to be part of an innovative, customer-driven company, we’d love to hear from you!
Job Type: Full-time
Pay: £25,000.00-£32,000.00 per year
Additional pay: Performance bonus
Benefits: On-site parking
Schedule: Monday to Friday Weekend availability
Technical Support Consultant employer: Fittingly
Contact Detail:
Fittingly Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Technical Support Consultant
✨Tip Number 1
Familiarise yourself with the furniture design industry. Understanding the basics of bespoke furniture and design software will help you engage more effectively with customers and demonstrate your passion for the role.
✨Tip Number 2
Practice your communication skills by role-playing customer interactions. This will prepare you to handle enquiries confidently and build rapport with potential customers, showcasing your commitment to exceptional service.
✨Tip Number 3
Brush up on your organisational skills by managing mock projects or tasks. Being able to juggle multiple priorities is crucial in a fast-paced environment, so demonstrating this ability can set you apart from other candidates.
✨Tip Number 4
Showcase your problem-solving abilities by preparing examples of past experiences where you've successfully resolved customer issues. This will highlight your analytical skills and your proactive approach to customer service.
We think you need these skills to ace Technical Support Consultant
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in customer service and technical support. Emphasise any previous roles where you handled customer enquiries or collaborated with teams to solve problems.
Craft a Compelling Cover Letter: In your cover letter, express your passion for customer service and furniture design. Mention specific examples of how you've exceeded customer expectations in the past and how your skills align with the role.
Showcase Your Communication Skills: Since strong communication is key for this role, consider including a brief section in your application that demonstrates your ability to build rapport with customers. This could be a short anecdote or a summary of your approach to customer interactions.
Highlight Technical Proficiency: Mention any experience you have with computer systems or design software. If you have a keen interest in furniture design, make sure to include that as well, as it aligns with the company's focus.
How to prepare for a job interview at Fittingly
✨Show Your Passion for Customer Service
Make sure to express your enthusiasm for delivering outstanding customer service. Share examples from your past experiences where you went above and beyond to meet customer needs, as this aligns perfectly with what the company values.
✨Demonstrate Problem-Solving Skills
Prepare to discuss specific instances where you've successfully handled customer enquiries or resolved issues. Highlight your analytical skills and how you approach problem-solving, as this is crucial for the role.
✨Communicate Clearly and Effectively
Practice articulating your thoughts clearly, as strong communication is key in this position. Be ready to explain complex ideas simply, especially when discussing technical aspects of furniture design or measurements.
✨Familiarise Yourself with Furniture Design
Having a basic understanding of furniture design will give you an edge. Research common design principles and be prepared to discuss how you can assist customers in visualising their custom solutions.
