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- Tasks: Engage with customers through calls, face-to-face, and online to resolve queries.
- Company: Join the Council team in delivering top-notch customer service in Aberdeenshire.
- Benefits: Enjoy a dynamic work environment with opportunities for growth and learning.
- Why this job: Be part of a supportive culture focused on quality service and community impact.
- Qualifications: No specific experience required; just bring your enthusiasm and commitment to service.
- Other info: Flexible working hours from 08:45 to 17:00, Monday to Friday.
The predicted salary is between 24000 - 36000 £ per year.
A vacancy has arisen for a Peripatetic Customer Service Advisor to deliver an excellent front-line contact service to customers of the Council. Whilst the postholder will have an agreed base, there is a requirement for the successful candidate to provide cover at other local Service Points. This is a unique and varied role, in a fast-paced environment, dealing with customer queries by telephone, face-to-face and via the website. The role offers the opportunity to gain knowledge of a number of Council services.
There is a responsibility for the post holder to demonstrate a commitment to quality service delivery through continuous improvement for the benefit of the Service and the organisation. Customer Services operate from 08:45 to 17:00 Monday to Friday.
Requirements:
- These posts are subject to the Baseline Personnel Security Standards (BPSS) checks. This check includes Right to Work in the UK, Verification of Identity, a Basic Disclosure Scotland Check and verification of 3 years Employment History.
- Please ensure when completing your application, you provide details of suitable professional references, to allow this check to be undertaken. This post has a minimum requirement of one reference which must be your current or most recent employer.
Peripatetic Customer Service Advisor - ABS44229 employer: Aberdeenshire Council
Contact Detail:
Aberdeenshire Council Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Peripatetic Customer Service Advisor - ABS44229
✨Tip Number 1
Familiarise yourself with the services offered by the Council. Understanding the various services will not only help you answer customer queries more effectively but also demonstrate your commitment to providing excellent service during interviews.
✨Tip Number 2
Practice your communication skills, both verbal and non-verbal. Since this role involves face-to-face interactions as well as phone calls, being able to convey information clearly and confidently is crucial.
✨Tip Number 3
Be prepared to discuss examples of how you've handled customer queries in the past. Think of specific situations where you went above and beyond to resolve an issue, as this will showcase your problem-solving skills.
✨Tip Number 4
Research common customer service challenges and solutions. Being knowledgeable about typical issues faced in customer service roles can help you stand out as a candidate who is ready to tackle the demands of the job.
We think you need these skills to ace Peripatetic Customer Service Advisor - ABS44229
Some tips for your application 🫡
Understand the Role: Read the job description thoroughly to understand the responsibilities and requirements of the Peripatetic Customer Service Advisor position. Tailor your application to highlight how your skills and experiences align with the role.
Highlight Relevant Experience: In your CV and cover letter, emphasise any previous customer service experience, especially in fast-paced environments. Provide specific examples of how you've successfully handled customer queries and improved service delivery.
Prepare Professional References: Since the role requires verification of employment history, ensure you have at least one professional reference from your current or most recent employer. Inform them in advance that they may be contacted.
Craft a Strong Cover Letter: Write a compelling cover letter that not only introduces yourself but also explains why you're passionate about this role and how you can contribute to the Council's commitment to quality service delivery.
How to prepare for a job interview at Aberdeenshire Council
✨Know the Role Inside Out
Make sure you understand the responsibilities of a Peripatetic Customer Service Advisor. Familiarise yourself with the various Council services you'll be dealing with, as this will help you answer questions confidently and demonstrate your commitment to quality service delivery.
✨Showcase Your Communication Skills
Since the role involves interacting with customers via phone, face-to-face, and online, practice articulating your thoughts clearly. Prepare examples of how you've successfully handled customer queries in the past, highlighting your ability to adapt to different communication styles.
✨Demonstrate Flexibility and Adaptability
As a peripatetic advisor, you'll need to cover various local Service Points. Be ready to discuss your experiences in fast-paced environments and how you've adapted to changing situations. This will show that you're prepared for the unique challenges of the role.
✨Prepare Questions for the Interviewers
Having thoughtful questions ready shows your interest in the position and the organisation. Ask about the team dynamics, training opportunities, or how success is measured in the role. This not only helps you gauge if it's the right fit but also leaves a positive impression.
