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- Tasks: Visit properties to arrange debt payments and provide customer support with empathy.
- Company: Join an award-winning Enforcement Company focused on High Court Writs.
- Benefits: Enjoy a competitive salary, flexible hours, and generous holiday allowances.
- Why this job: Make a real impact while building a stable career in a supportive environment.
- Qualifications: Must have a full UK driving licence and valid Enforcement Agent Certification.
- Other info: Opportunities for extra holiday days and long service awards available.
The predicted salary is between 28000 - 30000 £ per year.
Location: Dartford/Maidstone/Canterbury
Salary: £28,000 rising to £30,000 following passing probation (OTE £50,000+)
The Role:
- Visiting debtor's properties to arrange payment of outstanding debts, setting up and agreeing repayment arrangements.
- Customer service and empathy is key to the success of this role.
- Where a solution cannot be found, you will be taking control/removing goods where necessary.
- Making enquiries with neighbours if debtors have moved or left a property.
The Company:
They are an award-winning Enforcement Company who focus on High Court Writs. They offer long-term career stability as well as a generous benefits/remuneration package.
The Salary and Benefits Package:
- £28,000 basic salary rising to £30,000 following completion of probation (OTE £50,000 - £55,000)
- Company pension
- 24/7 employee assistance programme
- Company sick pay
- Referral programme
- 25 days holiday, rising to 28
- Long service awards
- Enhanced family leave
- Working hours that are flexible
- Extra holiday days available to buy, up to five days per year
- Mobile, Body worn video
- Van and fuel card
- Death in Service Benefit
Candidate Requirements:
- Full UK Driving License (held for at least 2 years)
- Hold a valid Enforcement Agent Certification
- Level 2 Diploma in Removal of Goods
- Able to provide a clean DBS and no CCJ/IVA
The Application Process:
Please submit your CV as directed and shortlisted candidates will be contacted for an initial telephone interview with a Novax Consultant. Candidates that pass this interview will be presented to the Client in advance of a final interview.
Contact Detail:
Novax Recruitment Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Enforcement Agent
✨Tip Number 1
Familiarise yourself with the legal aspects of debt enforcement. Understanding the laws and regulations surrounding enforcement agents will not only boost your confidence but also demonstrate your commitment to the role during interviews.
✨Tip Number 2
Showcase your customer service skills. Since empathy is key in this role, think of examples from your past experiences where you've successfully handled difficult situations or resolved conflicts, and be ready to discuss them.
✨Tip Number 3
Network with professionals in the enforcement industry. Attend relevant events or join online forums to connect with current enforcement agents. This can provide you with insights and potentially valuable referrals.
✨Tip Number 4
Prepare for the telephone interview by practising common interview questions related to the role. Focus on how you would handle specific scenarios that an enforcement agent might face, as this will help you stand out to the consultants.
We think you need these skills to ace Enforcement Agent
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience and skills that align with the role of an Enforcement Agent. Emphasise your customer service abilities and any previous roles that required empathy and negotiation skills.
Highlight Certifications: Clearly list your Enforcement Agent Certification and Level 2 Diploma in Removal of Goods on your CV. These qualifications are essential for the role, so make them stand out.
Craft a Compelling Cover Letter: Write a cover letter that explains why you are interested in the position and how your background makes you a suitable candidate. Mention your understanding of the responsibilities involved, such as visiting debtor properties and arranging payment plans.
Prepare for the Interview: Once shortlisted, prepare for the initial telephone interview by reviewing common interview questions related to debt enforcement and customer service. Be ready to discuss scenarios where you've demonstrated empathy and problem-solving skills.
How to prepare for a job interview at Novax Recruitment
✨Show Empathy and Customer Service Skills
As an Enforcement Agent, demonstrating your ability to handle sensitive situations with empathy is crucial. Prepare examples from your past experiences where you successfully managed difficult conversations or resolved conflicts, showcasing your customer service skills.
✨Understand the Role and Responsibilities
Familiarise yourself with the specific duties of an Enforcement Agent, such as visiting debtor properties and negotiating repayment arrangements. Being able to discuss these responsibilities confidently will show your genuine interest in the role.
✨Highlight Relevant Certifications and Experience
Make sure to mention your Enforcement Agent Certification and any relevant qualifications, like the Level 2 Diploma in Removal of Goods. This will demonstrate that you meet the necessary requirements and are prepared for the challenges of the job.
✨Prepare Questions for the Interviewer
Having thoughtful questions ready for the interviewer can set you apart from other candidates. Ask about the company culture, training opportunities, or how success is measured in this role. This shows your enthusiasm and commitment to the position.
